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Customer Reviews Collected from frigidaire.com |
Frigidaire - 70-Pint Dehumidifier - White
Average Customer Rating:
4.6
Rating breakdown 5,441 reviews
5 Stars
3,890
4 Stars
1,138
3 Stars
178
2 Stars
69
1 Star
166
93%of customers recommend this product.
(
3,559 out of
3,817)
Customer Reviews for Frigidaire - 70-Pint Dehumidifier - White
Customer Rating
1
On my 5th and not one has lasted past warranty
on June 6, 2019
Posted by: JWS9518
from Atlanta, GA
[This review was collected as part of a promotion.] I guess the quality of these dehumidifiers has declined in recent years as I have not had one of these last more than 2 yrs. I am now on my 5th one, with the most recent one stopped working after 8 months. They stop collecting water and end up with the EC error, which means the coils have either frozen, leaked or just quit working. Warranty is good, but quality of these are not.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, June 13, 2019
Hello, JWS9518.
Thank you for taking a moment and sharing your experience with us.
I am disappointed to learn your dehumidifiers have not performed as expected.
Though no manufacturer can guarantee against repairs or service visit with any of their models, I feel awful about the experience you have encountered recently with your microwave. Rest assured, we make every effort to manufacture quality products.
I am happy to know we were able to replace your unit under our comprehensive manufacturer’s warranty.
We appreciate your review and will be glad to use your experience for future reference.
Should you need us, feel free to give us a call. Our Customer Care Department can be reached by dialing at 800-374-4432 and available Monday through Friday from 8:30 am-8 pm EST. Or, you may send an email to socialcare@frigidaire.com.
Best Regards-
Derrick
Thank you for taking a moment and sharing your experience with us.
I am disappointed to learn your dehumidifiers have not performed as expected.
Though no manufacturer can guarantee against repairs or service visit with any of their models, I feel awful about the experience you have encountered recently with your microwave. Rest assured, we make every effort to manufacture quality products.
I am happy to know we were able to replace your unit under our comprehensive manufacturer’s warranty.
We appreciate your review and will be glad to use your experience for future reference.
Should you need us, feel free to give us a call. Our Customer Care Department can be reached by dialing at 800-374-4432 and available Monday through Friday from 8:30 am-8 pm EST. Or, you may send an email to socialcare@frigidaire.com.
Best Regards-
Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Short period of use before EC code pops up
on June 8, 2019
Posted by: Chuck205
from Troutman, NC
Used to find Frigidaire brand was connected to reliability; not any more. FAD704DWD - might get around a year and a few months life out of them before they start freezing up and throwing the EC code. Compressor fails. Disappointing. Watch for Electrolux name as they apparently make this and other brands as well.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, June 17, 2019
Hello, Chuck205
First, allow me to thank you for purchasing our appliances and becoming part of our extended Electrolux family. We hear your voice and appreciate that you've taken your time to share your important quality and design feedback. However, we are disappointed to learn you have not had a positive experience. I can certainly understand that you would like a quick resolution. We would like to reach out to you personally to review your concerns. We have attempted a connection with you via email and look forward to your reply. If needed, our customer service team can be reached by calling 1-800-374-4432 Mon-Fri, 8:30am - 8pm (EST). Kindly,
R'Shaye
First, allow me to thank you for purchasing our appliances and becoming part of our extended Electrolux family. We hear your voice and appreciate that you've taken your time to share your important quality and design feedback. However, we are disappointed to learn you have not had a positive experience. I can certainly understand that you would like a quick resolution. We would like to reach out to you personally to review your concerns. We have attempted a connection with you via email and look forward to your reply. If needed, our customer service team can be reached by calling 1-800-374-4432 Mon-Fri, 8:30am - 8pm (EST). Kindly,
R'Shaye
Response from frigidaire.comBy Derrick, Online Outreach Specialist, June 17, 2019
Hey, Chuck205.
Thank you for stopping by and sharing your experience with us.
While we expect that our products will meet and even exceed our consumer expectations, the recent events that you encountered are not typical of the products that we produce day in and day out. Rest assured, we make every effort to manufacture quality products.
We appreciate your review and will be happy to use your experience for future reference.
If we can be of any further assistance, we can be reached by dialing 800-374-4432 and our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST. Or, you may send an email to socialcare@frigidaire.com.
Best Regards-
Derrick
Thank you for stopping by and sharing your experience with us.
While we expect that our products will meet and even exceed our consumer expectations, the recent events that you encountered are not typical of the products that we produce day in and day out. Rest assured, we make every effort to manufacture quality products.
We appreciate your review and will be happy to use your experience for future reference.
If we can be of any further assistance, we can be reached by dialing 800-374-4432 and our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST. Or, you may send an email to socialcare@frigidaire.com.
Best Regards-
Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works like a champ
on October 14, 2019
Posted by: JAretired
[This review was collected as part of a promotion.] Had to replace the old dehumidifier bought in 2014. Compressor quit and only the fan would run continuously. Called Frigidaire as I had the extended warranty. Excellent customer service. Talked me through the mandatory trouble shooting wickets prior to authorizing a replacement unit. Received email confirmation of our phone call and notification when the new unit was to be shipped. New dehumidifier was sent via UPS the next day. Arrived in less than a week. Plugged it in and immediate results within the first couple of days. Ran continuously for the first few weeks until the humidity in the basement dropped from 70 percent to 47. Now the unit only runs when necessary. Would buy the same unit again if ever required. The dehumidifier works as advertised.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Features
on October 14, 2019
Posted by: Bowe
[This review was collected as part of a promotion.] This is my second one works great. I also have other products by frigidaire and they do stand by their products, from experience.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Piece of Junk
on July 13, 2020
Posted by: Debby999
Have this in my basement and it worked OK until weather got in the upper 80s. Humidity % on dehumidifier reads 35% and it starts to make loud noises. Have a desktop guage that reads 55%. Only way it works properly is in continuous mode. I have to manually start and stop it. Tried to call for help and they were TOO BUSY to answer my call. What kind of customer service is that. At least take my number and call me back.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 28, 2020
Hi, Debby999!
I’m not pleased to learn you are experiencing issues with your dehumidifier. I would love to make sure your concerns are addressed, please be on the lookout for an email from me shortly.
Bianca
I’m not pleased to learn you are experiencing issues with your dehumidifier. I would love to make sure your concerns are addressed, please be on the lookout for an email from me shortly.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
2
Lasted 16 months
on September 24, 2020
Posted by: PhotoGirl888
This lasted 16 months before it just stopped dehumidifying. fan works and blows cold air. Filter was kept clean. I did not short cycle it. Grills kept clean. Water emptied regularly. and now it has to be taken to the recycle center. I'm not made of money. To have to buy another one after less than two years is not okay.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, October 23, 2020
Hi, PhotoGirl888. I’m sorry to learn your dehumidifier didn’t perform as expected. Most of our dehumidifiers are equipped with a 2-5-year seal system warranty. I have reached out via email to gather more details about your model. For any immediate assistance, you can chat with us at frigidaire.com. Our Live Chat is available Monday through Friday from 8:30 am-8pm EST. -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Buy Extended Warrenties!
on October 12, 2020
Posted by: Loyal3
[This review was collected as part of a promotion.] I like the trim and finish. It removes water efficiently and quickly. I like the bucket design and controls. The filter placement and design could be improved. It runs too long and I’ve yet to have one that lasted more than 2 years. This is my third 70 pint Frigidaire. Other brands haven’t demonstrated durability either.
Written by a customer while visiting frigidaire.com
Customer Rating
5
No regrets
on October 16, 2020
Posted by: gracebuci
[This review was collected as part of a promotion.] After 3 1/2 hours of online research and reading multiple reviews, I decided to purchase this unit. To date, no regrets. Because of previous purchases of dehumidifiers and experiences, I did purchase an extended warranty.
Written by a customer while visiting frigidaire.com