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Customer Reviews Collected from frigidaire.com |
Frigidaire - 70-Pint Dehumidifier - White
Average Customer Rating:
4.6
Rating breakdown 5,440 reviews
5 Stars
3,889
4 Stars
1,138
3 Stars
178
2 Stars
69
1 Star
166
93%of customers recommend this product.
(
3,559 out of
3,817)
Customer Reviews for Frigidaire - 70-Pint Dehumidifier - White
Customer Rating
1
Would stop running once a day.Wee
on September 13, 2020
Posted by: yooper gma1
[This review was collected as part of a promotion.] We bought this unit 4 months ago based on customer ratings reviews. Almost every day, we had to go in the basement to unplug & restart it because it had stopped running with an "EC" code on it. Unacceptable! Contacted Frigidaire, sent in all of the needed paperwork & they sent us a new (but smaller) one as an exchange. So far the replacement one is running fine. Do not buy the 70 pint dehumidifier, it is a piece of junk!
Response from frigidaire.comBy Briana, Online Outreach Specialist, October 14, 2020
Hello, yooper gma1! Thank you for your review. We sincerely apologize for your experience with your dehumidifier. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. We are happy to hear that your replacement model is working well for you. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
4
Get the job done
on October 15, 2020
Posted by: WilliamTX
[This review was collected as part of a promotion.] Very efficient on remove the moisture out of our basement. Wish the sound of noise could be little bit quite. Overall it's a great product
Written by a customer while visiting frigidaire.com
Customer Rating
1
Less than one year of function
on October 13, 2020
Posted by: ZutLtd
[This review was collected as part of a promotion.] This dehumidifier lasted less than one year until failure. EC error. Submitted request for help online with no response. I do NOT recommend this dehumidifier.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, October 22, 2020
Hello ZutLtd.
Thank you very much for reaching out to us with this concern with your dehumidifier. We do apologize for any inconvenience this has created for you. Please be on the lookout for an email correspondence from our team with a resolution offer.
If needed, our customer service team can be reached via Live Chat at Frigidaire.com or by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Thank you very much for reaching out to us with this concern with your dehumidifier. We do apologize for any inconvenience this has created for you. Please be on the lookout for an email correspondence from our team with a resolution offer.
If needed, our customer service team can be reached via Live Chat at Frigidaire.com or by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worked Great for two years and then died
on June 19, 2017
Posted by: Loved it and then it died
[This review was collected as part of a promotion.] I loved it, but now it's useless. It just completely stopped working. It's a lot of money to spend on an appliance that only last for two years.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, June 21, 2017
Oh no! We are terribly sorry to hear that your dehumidifier is not working properly. Please feel free to contact us directly at 1-800-374-4432 if you should have any questions or concerns that we might be able to assist with. Best regards, Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
1
Non-Working Humidity Control
on May 20, 2015
Posted by: Lloyd
from Virginia, United States
I bought two of these units 17 months ago. Three months ago, one of the units quit working right and started freezing ice inside. After over a month and several phone calls, Frigidaire finally agreed to do a "buy back", so I bought this new unit to replace it with. When it arrived, I let it sit overnight in the location where it is to be used. Next morning I turned it on and set the humidity control to 55%. It ran for over 2 days and dropped the humidity level to 40% according to a calibrated hygrometer that is sitting within 2 feet of the unit which was still running the compressor. I then set the humidity control to 60% and after a few minutes, the unit shut off. After 2 more days, the hygrometer reading was 69% and the unit had not started again as it should have done. Since then, I have had to manually turn it on and off to try to maintain the desired humidity level. I will be calling Frigidaire again about this one and see if it can be repaired.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, June 26, 2015
Good Morning, Lloyd. First, allow me to thank you for purchasing our appliances and becoming part of our extended Frigidaire family. We hear your voice and appreciate that you've taken your time to share your important performance experiences. Striving to be the best home appliance company in North America, we do value your opinion. If you are still experiencing this occurrence with your dehumidifier please contact us directly so we may address your concerns and work towards a resolution for you. Kindest regards –
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good Value
on March 23, 2016
Posted by: rwday
from Deep Creek, MD
I have only been running this for two months but so far everything seems to be working well. Hooked it up to a fifteen foot hose to run continuously into a floor drain. So far no problems.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Do Not Buy
on February 20, 2018
Posted by: JMJ1
from Nashville
Purch 2 in Jan to stop condensation. Put 12" in front of 2 windows. Didn't help. Very noisy. No real diff between lo and hi speed. Side by side in same room, they read diff humidity. So, not used a lot. After 1 mo, 1 doesn't work. Motor runs, but no water collected. Ran both overnite, 1 full, 1 empty. Rtnd to HD for cr.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
1
poor quality control
on May 19, 2019
Posted by: ronas
from Leesburg, VA
I have one 70 Pint Capacity Dehumidifier which every part work fine, compressor work like first day, humidity indicator work fine, when I adjust humidity more than what it shows, its fan stop after some minute and when I adjust humidity less than what it shows start working continuously but there is no water in tank even in bath room with hot shower! I notice that the efficiency of this machine decrease year by year so been curious to find out the reason.It was not so hard, by some water and hand soap I find some leakage on condenser pipe (I can not upload picture), so I understand why they have too many replacement some after very short time and some after some years, if you was lucky and your leakage is more than your guaranty period you will receive a replacement other wise if you are not lucky enough like me, your machine lose its efficiency after guaranty period and you will have a zero efficiency machine which work well!!! It is clear that the leakage problem continues even when machine not in operation and placed in store for next working season. Hopefully they do not use any fereon (R12) in this machine to damage OZONE layer but I am sure there is side effects of R410a Refrigerant which will be discover in future! If they make some more leakage quality control then both of customer-producer will be happy in long term deal.I hope some responsible read this and solve products issue.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 21, 2019
Hi, Ronas! We certainly appreciate you taking the time out to bring your concerns to our attention. We would like to gain a better understanding of your experience and would like for your to reach out to us at 1-800-374-4432 Monday-Friday 8:30am-8pm EST at your convenience, so that we are able to do so.
We look forward to speak with you!
Kindly,
Ciara
We look forward to speak with you!
Kindly,
Ciara
Written by a customer while visiting frigidaire.com