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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Disappointment
on July 28, 2017
Posted by: arlene1225
from New Jersey, United States
[This review was collected as part of a promotion.] On the day of delivery of my refrigerator, it did not work-period. The company and my owner of the appliance store, Derby in NJ, were not helpful in replacing the refrigerator in a timely way. I waited 6 days to get the new refrigerator that works fine.
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
2
Written by a customer while visiting lg.com
Posted by: Judy10022
from Manhattan, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] We only have our spectacular fridge for two weeks. In addition to the gorgeous black stainless steel on the outside; we are delighted with the functions offered. The ice maker that resides on the inside of the left fridge door, takes up such little room, making space for more fridge items. It is quiet and efficient making perfect cubes or crushed ice.
The storage space in the fridge is enormous!
The fruit & veggie bins keep those items at a perfect temperature. The full-width deli drawer has lots of room too. The freezer has three separate storage areas so you can organize your frozen items to retrieve quickly.
Also, one of the best features with this fridge is the beauty of having stainless steel and not having fingerprints to constantly wipe off!
On a scale of 1 to 10, we would give this fridge a 10 and highly recommend purchasing it. You will be in love as soon as it arrives!
We even named ours Freeda the Fridge!
The storage space in the fridge is enormous!
The fruit & veggie bins keep those items at a perfect temperature. The full-width deli drawer has lots of room too. The freezer has three separate storage areas so you can organize your frozen items to retrieve quickly.
Also, one of the best features with this fridge is the beauty of having stainless steel and not having fingerprints to constantly wipe off!
On a scale of 1 to 10, we would give this fridge a 10 and highly recommend purchasing it. You will be in love as soon as it arrives!
We even named ours Freeda the Fridge!
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Mcke
from Los Angeles
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this refrigerator in October of 2016 and already the compressor has malfunctioned and needs to be replaced. I thought I was buying a quality product so I didn’t purchase an extended warranty now I’m sorry I don’t have an extended warranty. Feeling like I didn’t purchase a reliable quality product.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy Amber, Customer Service, August 18, 2018
We apologize you are having issue with your refrigertor. So that we are able to gain more insight and research what assistance may be available to you, we request that you reach out to a specialist via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSSupport/ ^AC
Written by a customer while visiting lg.com
Customer Rating
2
Great look, features, quiet, poor reliability
on October 4, 2018
Posted by: Big Lenny
from Charlotte, NC
We love the look, feel, features, quietness and Energy Star efficiency of this refrigerator.
The reliability has been a big disappointment. Had to pay to have the ice maker spout realigned (made an icing mess) after about a year of service. A known assembly problem that LG wouldn't back.
Yesterday, after only 3 years, had to replace the compressor (under parts warranty, but had to pay $$$ for labor).
Others in my neighborhood have had the same compressor problem in the same time frame.
in addition, I registered the products with LG right after purchase. MyLG website showed totally different products. I had to re-submit everything and now it's OK.
The reliability has been a big disappointment. Had to pay to have the ice maker spout realigned (made an icing mess) after about a year of service. A known assembly problem that LG wouldn't back.
Yesterday, after only 3 years, had to replace the compressor (under parts warranty, but had to pay $$$ for labor).
Others in my neighborhood have had the same compressor problem in the same time frame.
in addition, I registered the products with LG right after purchase. MyLG website showed totally different products. I had to re-submit everything and now it's OK.
i used to love LG stuff, now I'm skeptical
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
4
Response from lg.comBy Chris, Customer Service, October 4, 2018
That's not good! We're sorry to see that you've run into this issue with your refrigerator. We'll need to gather some additional details from you. Please contact us at https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=Unknown_40&agent=1 so that we can look a little further into this for you. ^CP
Written by a customer while visiting lg.com
Posted by: Havana
from Grant, Minnesota
Verified Purchase:Yes
We are very happy with the refrigerator other than the fact that the spec sheet was off by almost a whole half and inch and so we had to have a woodworker come and cut the cabinets above the refrigerator for it to fit in. Hopefully this comment will help others.
Pros: ease of use, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Refrigerator stopped cooling
on December 29, 2018
Posted by: Mauigirl17
from Maui, HI
This refrigerator is just barely more than 3 years old and totally stopped cooling. Had to throw out a ton of food. Called LG and was told certain parts still under warranty. Problem is that I live in Maui and no authorized LG repairman and no one on the island that can work on LG. Even if I could find someone, LG would have to approve them before they sent the part and then we still pay the labor. This fridge was too expensive to already quit working. Had to buy a new fridge. Do not purchase this refrigerator.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy TH, LG, January 2, 2019
Thank you for your feedback it is very important to us. It is terrible to hear of the distress caused to you due to your refrigerator malfunctioning. I can understand how inconvenient this may be for you. If you will, click the link pasted below for additional assistance. https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4581099 ^TH
Written by a customer while visiting lg.com
Customer Rating
1
Horrible product
on March 18, 2019
Posted by: Bigddy65
from Concord NC
Bought refrigiator 2 1/2 years ago, and already dead. LG tech was here and changed out compressor, well that wasn't it . Now we are a week into no refrigiator, and tech is coming back out for a third time with all new parts. LG was aware of this problem when unit was assembled,and obvious didn't care. So what else is new. So let's see what they do now, if not fixed I'll throw It out.Would never buy Life's Good again. More like a Life Not Good
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
5
Response from lg.comBy EJ, Social Media, March 20, 2019
Hi, thank you for reaching out. I hate to hear you have had this issue with your refrigerator! This is definitely not what we expect from our products. Please follow the link below so we can make this right for you. https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4666132
Written by a customer while visiting lg.com
Customer Rating
2
Condenser fan issues
on March 22, 2019
Posted by: JackieL
from Minnesota
[This review was collected as part of a promotion.] We purchased this refrigerator 4 weeks ago. Has great features. 3 days ago, error messages appeared on the display. We reset by shutting off power. This corrected the issue for a couple of hours. The service tech was out today and said the condenser fan is bad and needs to be replaced. Parts will take about 3 to 5 days. Glad we purchased the extended warranty!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
4
Response from lg.comBy EJ, Social Media, March 25, 2019
Hi Jackie, thank you for reaching out. I hate to hear you have had this issue with your refrigerator! This is definitely not what we expect from our products. Please follow the link below so we can make this right for you. https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4666132
Written by a customer while visiting lg.com