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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Poor Quality
on April 2, 2019
Posted by: Wasted my Money
from Las Vegas
[This review was collected as part of a promotion.] Purchased 4+ years ago. Every 10 months or so I had to empty and defrost the unit because it would quit cooling. This time it just stopped cooling for good. It has cost hundreds in lost food. Based on these problems, and reports about customer service, It's going to the scrap heap. It looked cool, but LG is junk. I wasted $2700. I will never buy a LG product again.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, April 2, 2019
Sorry to see that your refrigerator isn't cooling after a few years! We definitely want to get it up and running for you again. So that we can grab some information and see how we can help, please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Do not buy
on April 4, 2019
Posted by: Warm in Idaho
from Idaho
[This review was collected as part of a promotion.] We bought this exact model and it failed just out of warranty about 3 years ago. We thought maybe it was a lemon so bought the exact model again. The second one has now failed not once but twice. The first failure was in 9 months and now about a year later it's completely dead again. Looks like the compressor and 3 way valve both failed this time. Parts take many weeks to come from the factory. All told we have been without a refrigerator for 12 weeks over about 3 years. I hope they can come up with a better compressor. Beautiful product but not reliable. Very sad.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Chris, Customer Service, April 5, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 so we can get more info and see what we can do. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Lemon refrig - terrible service
on May 9, 2019
Posted by: KathyKK
from Potomac, MD
Bought this refrig; everything went wrong with it. Compressor goes bad, cooling issues; LG does not honor their service warrantee, its a lemon. Getting the run around in fixing it. Technician indicates its not fixable and still LG insists to send a repairman. Its a nightmare. Never buy an LG product. Buy American made.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, May 9, 2019
Sorry to see that your refrigerator isn't cooling! We definitely want to get it up and running for you again. So that we can grab some information and see how we can help, please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Stay away from this refrigerator
on May 28, 2019
Posted by: AMEC2LDO
from Ligonier, PA
I purchased this unit for $3,200 in late 2016. I did my homework and was quite impressed by the reviews (at the time). I am a loyal LG customer (to date we've owned three televisions, two air conditioners, a dishwasher, two microwaves, two stoves and twe refrigerators). However, after just 2.5 years with the latest refrigerator, I'm now in week three of waiting for a new compressor to arrive. Then I must schedule the technician for a return trip to replace it. Assuming the compressor fixes it, it will have been more than three weeks living without it.
I fully understand parts fail - some prematurely, but a quick check of the latest reviews elsewhere online indicates numerous complaints about these subpar units. On the bright side, LG is clearly aware of the poor quality as evidenced by the fact it extended the warranty for parts and for labor on the entire sealed system from one year to five years. At least LG is "owning it."
Prior to the compressor issue, we noticed what we thought was a high-quality finish to be chipping in multiple locations - mainly on the corners of the doors. We are in our 50s, and we owned our share of refrigerators. We're not hard on them by any stretch of the imagination. This refrigerator looks ten years old on the outside, and it looks like someone hasn't cared for it like we do.
In summary, I suspect LG doesn't do much in the way of testing its products - at least on the compressors and on the finishes on its high-priced late-model refrigerators. I'll see how the rest of the appliances do to determine if LG will get my business in the future.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, May 28, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
LEMON - DO NOT BUY
on May 30, 2019
Posted by: Ren Dawn
from Eastvale, CA
Within less two years, this refrigerator has spoiled my food three times. I have had to replace three parts, the condenser, compressor, and evaporator. LG refuses to replace my refrigerator and continues to say, as long as parts are replaced they will not provide me with a new refrigerator and was told replacing refrigerators is frowned upon. So it is ok, for your consumer to take three days off work, purchase a BACK UP refrigerator so when the LG stops working for me to save the groceries I bought and not to mention the inconvenience of dealing with a BRAND NEW LG to break down in less than three years?? I WISH I NEVER BOUGHT THIS LG PRODUCT!!! BUYER BEWARE, THEY DO NOT CARE ABOUT THEIR CONSUMERS ENOUGH TO REPLACE A PRODUCT THAT IS A LEMON!!!!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, May 30, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
You have got to be kidding me! Worst ever!
on May 30, 2019
Posted by: Sickened
from Cleveland, OH
Owned this for 4 years now. It may be slick looking at first, but this thing will let you down. The refrigerator compartment compressor coils are always freezing up. The excessive ice and frost impedes the fan motor from circulating cold air in the refrigerator compartment. I can't believe I've had to become a refrigerator repair man and take apart the inside back portion of the refrigerator and spend hours with a hair dryer defrosting this thing - like every 4 months just to keep it working. All of this after spending $2500 on this piece of garbage! LG should be reaching out to ALL purchasers and do a recall of this disgraceful product. DO NOT BUY THIS.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, May 31, 2019
That's not good! We're sorry to see that you've run into issues with your refrigerator. We'll need to gather some additional details from you. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
3 years old - waiting on third repair
on June 4, 2019
Posted by: ShelleySs
from Atlanta, GA
This refrigerator is fine in terms of design, however it has failed 3 times in the past few months and it's only 3 years old. I purchased the extended warranty and they have sent LG staffed repair people and yet they can't seem to actually repair the thing. I stayed home from work for the third repair appointment today and at 5:30pm they still have not showed. It takes several days to get a repair appointment so I've lost my food each time and have to live without a refrigerator for days. The quality and service is definitely not aligned with the price tag.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy Chris, Customer Service, June 4, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: Vicalyn
from Columbus Ohio
Verified Purchase:Yes
The compressor went out and the evaporator. The refrigerator is not a year old.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Response from lg.comBy Chris, Customer Service, December 20, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com