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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Home Stuff
from Los Angeles, Ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator was roomy, looked great and had all the features I wanted. However, after 3 years, it died. Stop cooling completely. After doing my research, it appears I was not alone. I called LG and they were friendly and got me a service date within 48 hours.
The technician came out and fixed it. Replaced the line compressor. Then 4 days later, my refrigerator dies again. I cannot even express my sadness. To have to throw away food, whip out a cooler, buy ice and freak out about medication not being cooled.
Please do your research.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 1, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Extemely disappointed
on May 12, 2020
Posted by: Doug2020
from Los Angeles
[This review was collected as part of a promotion.] Bought this fridge in 2015. Nothing but problems from day 1. Several warranty repairs on the sliding freezer drawer not sliding out properly. 3 years after purchase the defrost sensor went out, a year later the mother board went out. $700 in repairs so far. Now at 5 years and the refrigerator is at 57 F and the freezer won't go below 35F. NEVER again will I buy any LG products!
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 6, 2020
Please accept my apologies for the delayed response. I certainly hope this issue has been resolved. If the issue is not resolved, please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. Again, we apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
if I could do zero stars I would
on July 27, 2020
Posted by: M Mike
from CA
I will never purchase another LG product again. This has never worked properly, It has been fixed twice and I have lost all the food for the 3rd time. this is going to the dump
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 28, 2020
We are sorry to hear that your unit failed. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your product needs in the future.
Please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
Please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
After 5 years have to replace
on July 30, 2020
Posted by: Tony Mihalak
from Marlton, NJ
We bought this unit and after 5 years we have a freon leak and compressor went. No warranty and basically have to buy a new refrigerator. I will NEVER BUY any LG Product again.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 3, 2020
This is not the quality we expect from our products. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Compressor Fails Multiple Times
on August 5, 2020
Posted by: ChrisInSD
from San Diego, CA
We purchased this unit in June 2016. By November 2018, the compressor had failed and we lost an entire freezer and fridge worth of food and medicine. LG replaced the compressor. Here we are, 20 months later and the compress has failed AGAIN!!! This is nuts. I was not a cheap purchase. We expected soooo much more from LG.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 7, 2020
We are sorry your unit had failed and not working as designed. This is not the quality we expect from our products. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
COmplete Waste of Money
on August 29, 2020
Posted by: Juneincolorado22
Purchased this model less than 3 years ago. 2 of my sisters had the same model and brand so i thought it was a safe bet. Last night the freezer stopped working and we came home to a pile of water on our new wood floors. Trouble finding a repair man. Several places said they don't repair LG because they are junk.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 2, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
on October 4, 2020
Posted by: Cece C
from MA
[This review was collected as part of a promotion.] Purchased this refrigerator 5 years ago and have had 3 different repairs to now having to replace it for a brand new one. I would think it would last longer than 5 years for the price
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 5, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Absolute crap
on October 12, 2020
Posted by: Anonymous
from Old Orchard Beach Maine
Ours lasted just 18 months and after 3 months we are still waiting for a replacement from LG.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 13, 2020
I am confident that you will be provide with a resolution soon. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com