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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Condenser replaced twice in two years'
on June 30, 2021
Posted by: notHAPPY 12
from Rockville centre
bought in 12/2019 three repairs. Tomorrow I have to buy a new fridge
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Posted by: mrpelican
from Apex, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Normally, LG products are good but not this one. It has had 8 service calls in just over 4 years of service. LG has been fairly good in paying for most of the service calls. This machine has not made it 18 months without a service call. I have no real confidence that this machine will last another 18 months without it being replaced
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, July 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: DonnaMG
from Oreland, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] In the last 3 years, my condenser has been replaced twice, ice maker serviced twice & large door bin replaced. I just waiting for the next malfunction. It’s an fancy lemon.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 29, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Jeni56
from Gainesville, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased four years ago, worked great and I was very happy with it up until about one week ago. Stopped cooling and I lost everything. It’s under some sort of extended warranty based on a class action lawsuit so it’s being repaired but we are on day 12 without a refrigerator. Will not purchase LG refrigerator again.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
2
Response from lg.comBy Sandy, Social Media, March 16, 2022
Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com
Posted by: Bob W 1945
from Buda,Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] this frig failed and we lost all our frozen goods and had to replace them at today`s high prices...repairs done, reimbursement for loss food complete...
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
4
Response from lg.comBy Sandy, Social Media, March 22, 2022
Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com
Posted by: HChan
from San Francisco
Verified Purchase:Yes
We only had this beautiful Refrigerator for ~ 7 years. Since we received this Refrigerator we had problems with cooling and finally broke down 2 weeks ago.
We will never buy LG Refrigerator again because of Quality and Reliability
We will never buy LG Refrigerator again because of Quality and Reliability
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy Sandy, Social Media, April 6, 2022
We are sad to learn that your refrigerator needed repair. We have made significant improvements to product quality and design to prevent a reoccurrence. Thank you for taking the time to share your story with us.^Sandy
Written by a customer while visiting lg.com
Customer Rating
2
Do not recommend
on April 7, 2022
Posted by: KellieD
from Grand island fl
I have had this fridge for 5 yrs this month. After only one year the compressor and cooling coils had to be replaced. Fortunately that was covered by my warranty. Now I’m having issues with ice building up inside the bottom of the fridge. I am having to empty it and defrost it. Fortunately I have a spare fridge.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy Sandy, Social Media, April 8, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com
Customer Rating
1
Compressor failed twice
on April 8, 2022
Posted by: AR__
from Seattle, WA
Compressor failed once in under 3 years, then the replacement (LG) part failed again 10 months later. Lucky I bought the 5yr warranty but hate the hassle and seeing this giant lemon go to a landfill.
Pros: Style/Design
Quality
1
Features
4
Value
3
Response from lg.comBy Sandy, Social Media, April 11, 2022
We are sad to learn that your refrigerator needed repair. We have made significant improvements to product quality and design to prevent a reoccurrence. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com