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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
5
Beautiful with excellent ergonomics
on February 9, 2015
Posted by: JaneL
from Allentown, PA, USA
This is an attractive appliance inside and out, something that guests have commented on when visiting our home. After using the refrigerator for 2 months we are even more impressed by its design and functionality. It has made us more productive in the kitchen, mainly because it is so easy to store and find food (layout, lighting, adjustable shelves, etc.). The air and water filters seem to do their job, most notably the water filter, but are 2x-3x more expensive than they should be (shop around). As others have noted the ice storage is small, but for us this is an advantage because the ice is always fresh and without odor (small size also opens up space for door storage of condiments). The center produce drawer is narrow, but still useful for citrus or small vegetables. The wide lower drawer is nice for storage, but accessing it requires that both refrigerator doors be opened. Pulling the refrigerator out for cleaning requires that the leveling legs be raised, so it must be leveled each time (at this price point this should be easier to do). The refrigerator is quiet and fingerprints and smudges clean up easily. Aside from a few minor issues, this is an excellent product!
Pros: Style/Design, easy to use, Features/Settings
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
DON'T BUY!!!!!
on March 19, 2019
Posted by: nickoz
from Dallas, TX
We bought this refrigerator and the compressor went out within 2 years. They charged us around $600 to fix it and didn't offer any sort of solution to make right as this was basically a brand new refrigerator.
Quality
1
Features
2
Value
1
Response from lg.comBy EJ, Social Media, March 20, 2019
Hi, thank you for reaching out. I hate to hear you have had this issue with your refrigerator! This is definitely not what we expect from our products. Please follow the link below so we can make this right for you. https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4666132
Written by a customer while visiting lg.com
Customer Rating
1
Fancy but low quality
on June 20, 2019
Posted by: Amul
from Connecticut
[This review was collected as part of a promotion.] We have this fridge for less than 2 years and all of sudden it wasn't cooling. We called the authorized LG repair technician and he said it was due to faulty Compressor which is known issue. He said we will need to replace compressor and evaporator. The parts are covered by warranty but the labor charges are not and he said it'll take 4-5 hours to change and charges 1k. If LG was aware of their compressor issue and should be covering the labor charges as well for the fridge that's less than 2 years old.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy Chris, Customer Service, June 20, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Terrible fridge, truly a lemon
on July 6, 2019
Posted by: Never_Buying_LG_Again
from Dallas, TX
We bought one of these refrigerators in early 2015. It's now 2019, roughly four years later. The fridge is falling apart, and I swear I will never buy another LG appliance again. The plastic trim is very brittle and breaks easily, and has been replaced multiple times. We have also had mechanical issues with the refrigerator, where it has quit cooling. I miss the good old days when a refrigerator would last 10-20 years or more. Apparently now they are disposable after a couple of years. Save your money and buy something else.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, July 8, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. If you're still experiencing cooling issues, head to our support page on Twitter, @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/ and our specialists will be happy to look into it. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
DRAWER FAILURE IN< 2 YEARS, POOR CUSTOMER SERVICE
on August 17, 2019
Posted by: franklin99
After purchasing this refrigerator less than 2 years ago, one of the drawers fell apart. We called LG directly about the problem, were told they were very sorry, that this should not be happening, and that we would be sent a new part within in 5-10 days. We waited for almost 3 weeks, but no part arrived. We called back to be told that they decided to not replace the part since the drawer did not fall apart in the first year after purchase. We certainly would not have bought a refrigerator, especially a fairly expensive one, if we knew that it would have problems in this short amount of time. The customer service department displayed no concern about this quality issue, and similarly was not worried about their not following through on the company's original promise to us to replace the part.
Interestingly, we purchased three other kitchen appliances at the same time as buying this unit. The dishwasher has required repair three times in this same less than two-year timespan.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, August 19, 2019
That's not good! We're sorry to see that you've run into this issue with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com
Customer Rating
1
Horrible Product
on August 29, 2020
Posted by: MamaT25
from Wisconsin
Never buying LG again. This was 1 of 4 new LG kitchen appliances I bought. Stove lasted 2 years and now this fridge made it to 3 years. Cant keep anything cold and smart diagnostic says nothing is wrong. CLEARLY something is wrong.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 2, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
best among counter depth models
on March 4, 2015
Posted by: shyam
from Belle Mead, Montgomery, NJ, USA
Decent space for a counter depth fridge.
The control panel could be little confusing initially. Other than that for someone whose kitchen is small but need a spacious slim refrigerator, this would be it.
Fruits and vegetable stay fresh/crispy longer than my previous refrigerator.
The control panel could be little confusing initially. Other than that for someone whose kitchen is small but need a spacious slim refrigerator, this would be it.
Fruits and vegetable stay fresh/crispy longer than my previous refrigerator.
Pros: Performance, Style/Design
I would recommend this to a friend!
Quality
5
Features
3
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Very quiet and well made product
on April 7, 2015
Posted by: Bethann
from Destin, FL, USA
Can't believe how quietly this runs! The interior lighting is very bright. I was concerned that the small ice storage would be a problem, but it fills really quickly and we have not used the extra ice storage tray. Biggest drawback is the small drawers for veggies and fruit. Cannot even fit a bunch of celery or a large lettuce or cabbage in them. The freezer storage is also challenging, as expected. Just more difficult to unearth foods. Overall we are very happy with the product.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com