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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Lluberes89
from Angier, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought my fridge almost 2 years ago and thank god we purchased the extended 5 year warranty. The fridge has stopped cooling 3 times in a span of 4 months. We have lost all of our food in our fridge 3 times now.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, May 9, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Always icing over
on May 12, 2021
Posted by: Dgwyn88
About every 6 months the entire back panel of the fridge freezes over and needs to be dethawed.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, May 13, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Digeorge5
from Columbus, ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have owned this fridge for just over 5 years when it died. I contemplated purchasing a new fridge but decided it was worth looking into service. I will say that LG repaired all parts even though I was out of warranty and the fridge is working well. I hope it lasts!
Pros: Style/Design
Quality
3
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, May 26, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: HG2000
from Orange County, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great fridge, but the compressor has issues, and ours topped working. Service was great when they came out a week later. Lost all my food in the meantime. Fixed for free, but hundreds of dollars of wasted food.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, May 26, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: SalmaHyek
from Minneapolis MN
Verified Purchase:Yes
[This review was collected as part of a promotion.] This came with the home I recently purchased, not too old refrigerator. Works well, really spacious. But the compressor died and luckily it was covered under the warranty, product made in 2016
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Gkner
from Lompoc,CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator in 2017 I loved the design and the amount of room it had for a counter depth model. Then about 5 months ago I began noticing the freezer was building up frost then the refrigerator section was not keeping things adequately cold. It seems this is a known issue and so now my 4 year old refrigerator has completely died. I will never buy another LG it is scheduled for the landfill
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, May 31, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Jtcracks
from West Bend WI
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this Aug of 2020, love the fridge, but the compressor went out this May. Good thing it was under warranty so it was fixed. Hope it is a better one this time.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, May 31, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Mspro47
from Corona, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The good: Love the looks and the 3 separate storage bins. We have the counter depth and it is a good size for two people. Might be too small for more than two. Overall fairly happy with fridge. However we have had problems with it. It’s 4 years old and for the past 6 months every night the freezer makes a loud banging noise which lasts up to a minute at a time. Noise will start and stop multiple times. I believe the sound is coming from the ice maker. The filter replacement signal also does not work properly. Our water flow was almost down to a trickle. We thought something was wrong with it. We replaced the filter and water flow was perfect. The filter replacement warning signal never came on. Only other flaw is the area around water and ice chute does get visible scratches after a while. Be careful using metal drinking bottles to get water because it will leave scratch marks. The earliest appointment for a service check is over a month away. Hopefully the freezer issue is minor.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, June 2, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com