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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Mr Crash
from Michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] We had the compressor go out the first of Apri, 2022. L was good and got a tech out to replace the compressor and drier. All started to cool down, A month later we noiced that the unit was not meeting the set temperatures on the door. Called the tech and scheduled him to come out, didn't make it COVID. Now waiting fora different tech next week.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy Jennifer, Social Media, May 19, 2022
Hello Christopher. I reviewed your case and see that we have already scheduled a repair with a LG certified technician for tomorrow at 5/20. If you still need assistance after the appointment, then please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Written by a customer while visiting lg.com
Posted by: Malcy
from Phoenix AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] The fridge has stopped working twice during the past 3 years, most recently the LG repair person replaced the original condenser with a new one that he said had been redesigned since the old one had repeatedly caused malfunctions. Hopefully this replacement condensere will make the refirgerateer reliable
Pros: ease of use
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy Sandy, Social Media, May 19, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Posted by: SACHITOWN
from Chicago
Verified Purchase:Yes
[This review was collected as part of a promotion.] I loved how it looked but the quality was lacking. It broke after 2.5 years and lost hundreds of dollars in food to say the least!
Pros: Style/Design
Quality
1
Features
3
Value
1
Response from lg.comBy Sandy, Social Media, July 18, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us.^Sandy
Written by a customer while visiting lg.com
Posted by: Trayshark
from Texas
Verified Purchase:Yes
This fridge was just 3 years and 4 months old and died. It was thought that the compressor was bad. However, somewhere in the fridge it lost all of its freon. It was going to be more expensive to repair than to buy a new one. Ugh thought this was a reputable brand and fridge. Not so much
Quality
1
Features
3
Value
1
Response from lg.comBy Sandy, Social Media, July 19, 2022
We hate to hear this and looking at your case this was approved in our returns department.^Sandy
Written by a customer while visiting lg.com
Posted by: Darlene 84
from Bluffton,SC
Verified Purchase:Yes
We have owned this refrigerator for about 4 years. Although we love the fridge, we have already gad two major problems with it. About a year and a half ago the compressor went. We were without a fridge for 3 months. Again two weeks ago the same thing happened. We r hoping to get this resolved within 3 weeks. I asked that this time they have the compressor with them when the technician comes out. These problems make it difficult to give this fridge a good review.
Pros: ease of use, Style/Design
Quality
3
Features
5
Value
3
Response from lg.comBy Sandy, Social Media, August 10, 2022
We hate to hear this and thank you for taking the time to provide us your feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: mcnoots
from Colorado
Verified Purchase:Yes
We inherited this fridge when we bought our house. It has been repaired 4 times since. Once the board needed to be replaced, once defrost, once water pump, and now looks like the compressor is out and there is once again a problem with the board. When it is working it works as a refrigerator/freezer should work but we got a lemon.
Quality
1
Features
3
Value
3
Response from lg.comBy Sandy, Social Media, August 24, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy
Written by a customer while visiting lg.com
Posted by: Papago
from Pinehurst NC
Verified Purchase:Yes
Item had good ratings from Consumer Reports. However, I found my first one to stop working and had to have replacement delivered. Makes more noise that noted in the reviews. Not the most storage space, thanks to the bulky icemaker/dispenser and the space needed for water filter. Stainless steel exterior scratches easily - be careful.
Pros: Style/Design
Quality
3
Features
4
Value
3
Response from lg.comBy JaNika Wiley, Social Media, November 28, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: JGRH
from Kansas
Verified Purchase:Yes
Water leaking behind ice maker and freezing ice maker door and tray. Corrosion on water in door area makes it look nasty instead of pristine. The fridge is beautiful but it was expensive and has already cost me time and repair bills. Quality is lacking.
Pros: Style/Design
Quality
2
Features
4
Value
2
Response from lg.comBy Alice Feliz V. Luna, Social Media, March 16, 2023
Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly
Written by a customer while visiting lg.com