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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Fern And Joel
Verified Purchase:Yes
This refrigerators compressor went in 8 years. We thought it was the ice maker since the readout on the door said the freezer was -4 and the refrigerator temperature was 34. Everything defrosted and we lost a ton of food. I would not recommend buying LG
Response from lg.comBy LG Customer Experience team, Customer Care, September 18, 2023
Hey there. Thank you for taking your time in leaving a review on your 24 cu. ft. French Door Counter-Depth Refrigerator. We understand the importance of having a working refrigerator, and we'd be more than happy to look into this more further for you. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Anthony
Written by a customer while visiting lg.com
Posted by: JGrod
from New York, NY
Verified Purchase:Yes
Refrigerator was purchased 6 years ago (2017) and the compressor needed to be replaced.
Quality
1
Features
3
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, September 18, 2023
Hey there. Thank you for taking your time in leaving a review regarding your 24 cu. ft. French Door Counter-Depth Refrigerator. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Anthony
Written by a customer while visiting lg.com
Customer Rating
1
Poor Unit - 6 years and already not working
on October 2, 2023
Posted by: MMV75
from Minnesota
I purchased this new in November of 2017, stopped working October 2023. Compressor is out and LG will cover compressor but not labor. 6 years old with only two adults in the home will NEVER buy an LG product of any kind again.
Quality
1
Features
1
Value
1
Response from lg.comBy Rita, LG US Support, October 6, 2023
We hate to hear that the LG French Door Refrigerator fell short of expectations. Your review is very important to us, and we want to assure you that we take your concerns seriously. Please take a moment to share your thoughts on our LG feedback page, https://www.lg.com/us/support/feedback, as this will help our product development teams make necessary improvements for the future. ~Rita
Written by a customer while visiting lg.com
Posted by: SBCA
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] My LG refrigerator was an excellent product until the compressor went out. The refrigerator stopped cooling and all my food spoiled. This included all my refrigerated medication.
It turns out the compressor failure was a huge problem for many customers and a class action lawsuit was filed that the customers won.
It turns out the compressor failure was a huge problem for many customers and a class action lawsuit was filed that the customers won.
Quality
1
Features
4
Value
1
Response from lg.comBy Rita, LG US Support, October 12, 2023
We hate to hear that the LG Refrigerator fell short of expectations. We would like to invite you to share your thoughts and suggestions with us on our LG feedback page, https://www.lg.com/us/support/feedback, as your input will be the key to making the necessary improvements to our products in the future. ~Rita
Written by a customer while visiting lg.com
Posted by: Bad product worse service
from Milton, MA
Verified Purchase:Yes
I bought my refrigerator in 2017 and it has already failed 3 times. LG doesn’t stand behind their product and refuses to cover the labor costs to replace the same component (the compressor) that keeps failing… not to mention the food that we have now lost 3 time. I wouldn’t recommend this product to anyone and would look for a better company that will respond appropriately if their product is junk.
Quality
1
Features
1
Value
1
Response from lg.comBy Rita, LG US Support, October 9, 2023
We're sorry to hear that your experience with the LG Refrigerator was disappointing. We understand how frustrating this can be and want you to know that we truly appreciate your feedback. Rest assured that we take your concerns seriously and will do everything we can to prevent similar issues from occurring in the future. Thank you for bringing this to our attention. ~Rita
Written by a customer while visiting lg.com
Posted by: FormerLGFridgeOwner
from Minneapolis, MN
Verified Purchase:Yes
I purchased this refrigerator in 2016. The compressor failed in 2023, was replaced under warranty, and then failed again about a month ago (out of warranty, and out of the ability for the Class Action lawsuit to compensate me for the repeated failure. This is not a reliable refrigerator
Quality
1
Features
3
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, November 6, 2023
Hi there. We appreciate your time in leaving us a review on your 24 cu. ft. French Door Counter-Depth Refrigerator. We want to ensure that you get the best of experience when it comes to the repair of your unit and would like to take a second look into this. We must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport and your contact information, and we'll be pleased to see what we can do to help. ^Anthony
Response from lg.comBy Tony211, LG Social, October 13, 2023
Hey there. Thank you for taking the time in leaving a review on the 24 cu. ft. French Door Counter-Depth Refrigerator. We understand how important a compressor plays a role in your refrigerator and we'd be more than happy to ensure that you get the proper assistance you deserve in this. Please get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we would be glad to help. ^Anthony
Written by a customer while visiting lg.com
Posted by: Mfarmer468
Verified Purchase:Yes
I bought this 5 yesterday 10 mo ago and loved it until the compressor started going out. It's not that old. It should last longer than that for the amount of money I paid for it.
Pros: Style/Design
Quality
2
Features
4
Value
4
Response from lg.comBy LG Customer Experience team, Customer Care, November 9, 2023
Hi Mfarmer468. LG does not strive for this kind of experience. I would like an opportunity to look at this closer to see what we can do about it. Please prepare the serial and model number and reach out to us @LGUS on Twitter and on Facebook via a PM. - Trey
Written by a customer while visiting lg.com
Posted by: MN2023
from Minnesota
Verified Purchase:Yes
Just got rid of this fridge as the compressor broke for a SECOND time in 8 years!!
Quality
1
Features
4
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, November 9, 2023
Hi, there. Thank you for taking the time to leave a review. We apologize for any inconvenience caused by the compressor breaking on your fridge. Our goal is to provide reliable products, and we understand the frustration that comes with having an issue with our product. If you have any further concerns or questions, please don't hesitate to contact us on Facebook or X at @LGUSSupport with your product information or call us at 1-800-243-0000.
Written by a customer while visiting lg.com