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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Not a good fridge !!!!!
on September 16, 2024
Posted by: mikeandpaula
we bought 7 years ago .had compressor replaced 2years ago. it is down again . without fridge for 3 weeks. waiting on another compressor. paint is also peeling. not happy .SEVEN YEARS OLD
Response from lg.comBy true, LG Digital Care Team, September 17, 2024
Hey Mike and Paula! Thank you for sharing your LG fridge experience with us. A cold fridge is a happy one, so we'd love to help by looking into your scheduled repair for any updates or insights to provide! Please follow up with us on social media @LGUSSupport with your contact info. We'll gladly look into this with you—along with options regarding your peeling finish! *Joseph
Written by a customer while visiting lg.com
Customer Rating
1
Not reliable
on October 1, 2024
Posted by: Dennis Schulk
Very disappointing quality. Have had to replace 3 compressor 3 times.
Pros: Style/Design
Quality
1
Features
4
Value
1
Response from lg.comBy true, LG Digital Care Team, October 4, 2024
Hey Dennis! Thanks for sharing your experience with us. We're glad to hear your LG fridge received the needed services for your compressor! This part is backed by a ten-year warranty, so if you need a helping hand in the future, don't hesitate to reach out to us. We're always here for you! *Chey
Written by a customer while visiting lg.com
Customer Rating
1
Don’t buy this Refrigerator bad quality! To many !
on October 1, 2024
Posted by: Gerardo G 64
from California
[This review was collected as part of a promotion.] Very beautiful refrigerator but the compressor went bad few years after I bought the refrigerator! It was replaced, but the new compressor went out again few years later and so did the evaporator, so 2 compressors and evaporator replacement between 3and 5 an half years! Not good!!
Quality
1
Features
2
Value
1
Response from lg.comBy true, LG Digital Care Team, October 4, 2024
Hey Gerardo! We appreciate you sharing your experience and are happy to hear your LG refrigerator is a real eye-catcher! We're all about making sure you can bask in its beauty for years to enjoy. We would love to check into your warranty options and see how we can best support you with this. Please private message us on social media @LGUSSupport with your contact information. We'll be happy to look into this together! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
1
Not great
on October 24, 2024
Posted by: JS2017reviwer
[This review was collected as part of a promotion.] I bought this fridge in 2017. The cooler had failed twice
Pros: Features/Settings
Quality
1
Features
1
Value
1
Response from lg.comBy true, LG Digital Care Team, October 25, 2024
Hey there! We want to help get your LG refrigerator cool again so you can continue to enjoy it. This link (http://spr.ly/6428q72xo) will provide you with different troubleshooting tips to help keep your fridge cool and in working order. So we can make sure everything is at 100%, please send us a private message on social media at @LGUSSupport with your contact details, model number, and the list of troubleshooting tips you've tried. We look forward to hearing from you and are ready to help! *Josh
Written by a customer while visiting lg.com
Customer Rating
4
Good refrigerator, bad compressor.
on December 19, 2024
Posted by: HopeNFormore
We really like the refrigerator, but the compressor wore out after eight year and replacing it was a terrible experience.
Quality
3
Features
5
Value
4
Response from lg.comBy LG, February 3, 2026
Hi. Thanks for sharing your thoughts about your LG Refrigerator! We’re glad to hear you’re enjoying the refrigerator, though we’re really sorry the compressor replacement turned into such a frustrating experience — that’s never the kind of journey we want for our customers. We truly appreciate you sticking with us. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood
^James
^James
Written by a customer while visiting lg.com
Customer Rating
1
Worst
on April 16, 2025
Posted by: Melted2
Absolute terrible product, 2 compressors in less then 5 years
Quality
1
Features
2
Value
1
Response from lg.comBy LG Digital Care Team, April 20, 2025
Hey there! We want to help keep your LG refrigerator up and running so you can keep your food cool for a long time, and that starts with your compressor. Some tips we can recommend are resetting your fridge's circuit breaker for about 60 seconds and checking the vents inside to ensure that nothing is blocking them. We'd also be happy to provide you with this link (https://tinyurl.com/2c39ftks), which offers tips that can help with the cooling performance of your fridge, which can also help your compressor. Please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about any troubleshooting you've tried, and we'll be ready to look into this further with you! *Josh
Written by a customer while visiting lg.com
Customer Rating
2
Disappointed Quality
on January 2, 2026
Posted by: Overpaid Consumer
from Colorado
We have had the refrigerator for 9 years and its durability and longevity are not good based on the purchase price and the supposed quality that LG promises. Kitchen appliances used to be built to last for 15-20 years, if not more, based on a manufacturer’s commitment to producing quality appliances. I guess this is no longer the approach that appliance companies use anymore.
We purchased this refrigerator in a bundled package and have already replaced our stove as well. So, we are now on #2 and who knows how long it will last. We like the appliances but struggle with the fact that cheap parts are now the norm for appliance manufacturing.
It’s a sad day to know that consumers are paying more and receiving less from corporations who are more concerned with profits than quality! LG is not the only company doing this but we purchased our appliances from them based on their reputation and now I guess consumers should now focus on their pockets instead of a company’s reputation!
Pros: Style/Design, Features/Settings
Quality
1
Features
3
Value
2
Response from lg.comBy LG, January 11, 2026
Hi. Thank you for sharing your experience with your LG Refrigerator. We appreciate you taking the time to describe your thoughts on the durability of your refrigerator after nine years, as well as your experience with other appliances purchased in the same bundle. Your perspective on product longevity, manufacturing quality, and how expectations have shifted over time gives us meaningful insight so we can look more closely into the specifics of your model and its service history. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this long‑term performance and component‑quality issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Love It!
on August 14, 2014
Posted by: Marianne123
from Denver, CO, USA
We purchased this refrigerator in May. There are many features that I love about it. The long drawer is perfect for storing cheeses and deli meats. I can open it and easily see what I have. No more digging in a deep drawer or finding out something expired because I couldn't see it. I like how one of the shelves can slide back to make space for a taller item. The two doors provide adequate storage for jars and bottles. We were warned that with the slim ice maker that we could run out of ice. There are only two of us who use ice on a regular basis. We did find out that if we have a party with more than 4 people we need to purchase ice. It just can't keep up.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com