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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Hatelinearcompressor
on December 7, 2017
Posted by: Hatelinearcompressor
from Texas, United States
[This review was collected as part of a promotion.] We purchased the LG refrigerator with the linear compressor two years ago and it the compressor went out. Good luck in finding a Appliance repair company that does warranty work on the linear compressor. We found out after talking several appliance repair companies, 1.) It can take up to 3-4 hours to replace, very labor intensive which is not covered by LG warranty and 2.) LG is very slow in shipping the parts and can take up to 2-3 weeks. What I heard from several Appliance repair companies to avoid purchasing appliance with the linear compressor, they have a short life and you will be forced in the short term in purchasing a different refrigerator replace your LG refrigerator. I wish there was a rating of 0 because LG refrigerator does not desire to be rated.
Pros: Style/Design, Features/Settings, easy to use
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Chris, Customer Service, December 15, 2017
If you're still experiencing issues, head to our support page on Twitter, @LGUSSupport or on facebook at www.facebook.com/LGUSA and our specialists will be happy to look into it. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
lemon
on March 11, 2017
Posted by: clem50
from Seattle, WA, United States
[This review was collected as part of a promotion.] First service call under warranty. Service call six months later for same LG verified (error code) issue is not covered under warranty. Like spending for two refrigerators just to keep this bad one running. Buyer beware.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
Terrible Purchase
on September 27, 2017
Posted by: bettydl
from california
I've had nothing but problems with this refrigerator, service part repair after service part repair. Hundreds of $$ of food loss. I will never buy or recommend an LG fridge to anyone
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
The design leave a lot to complain about
on July 26, 2015
Posted by: Allen B
from Erie, PA, USA
The 3 vegetable drawers are not functional. They should have stayed with only 2. You cannot get a stalk of celery into the drawers. That middle drawer is so small, it makes no sense to have designed it this way. Ultimately, after only 3 weeks, water drips onto the top of the freezer drawer. Sometimes it leave a puddle onto the floor. After 1 hour on the phone with wait time outrageous, a service call was scheduled. Supposedly, it is the doughnut gaskets on the side and the astragal (which is back ordered). The refrigerator is being returned back to the store and another brand is being delivered. I would not recommend this product.
Pros: poor quality
No, I would not recommend this to a friend.
Quality
2
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
2
FAILED 1.5 Months Post Warranty
on March 26, 2020
Posted by: someone1234
from Denver
LG designers did this unit perfectly having it fail just after the warranty ends, literally 40 days after the 5 yr warranty on the compressor! Expensive fancy fridge that only last 5 years.
Quality
2
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, October 22, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Repair twice and drawer cleaning issues
on December 16, 2017
Posted by: JYJY
from oak park,il
We bought the refrigerator three years ago. We have had it repaired twice. The first time is under the warranty and the second time is not. We replaced the main electric board and the compressor. And the drawer is impossible to clean if it gets stains between the clear plastic and the white plastic.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, December 18, 2017
For information on how to remove the drawers please refer to page 18 of the owners manual located here: http://www.lg.com/us/support-product/lg-LFXC24726S#manuals If you are in need of any assistance, have additional questions, or would just like to see our helpful tips, check us out on Twitter @LGUSSupport ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Terrible quality
on August 15, 2015
Posted by: Anonymous
After experiencing a GE product that flooded my house. My goal was quality and reliability. After extensive research and getting recommendations from the retailer Loews I chose this high end LG product. After only 4 months I notice water leaking out of the doors. Frost and ice in the upper portion of the refrigerator. I called LG service which they arrange a technician to come to my house. After waiting for 4 hours they never showed. I called LG again. They arranged another servive company who contacted me and couldn't come for over a week. I called LG again and they found another service company who finally came. Motherboard, heating coial, defroster, and other parts needs to be replaced. In other words a rebuilt. Do no buy this refrigerator
Pros: Quality, junk
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
2
Written by a customer while visiting lg.com
Customer Rating
5
Perfect fit
on March 24, 2015
Posted by: JRo23
from Michigan
We have a small kitchen area for a refrigerator. This LG counter depth frig fits perfectly.
I especially like the ice maker, it does not take up a shelf space but fits in the door, some loss but not like our previous frig.
Easy to clean shelves. Good lighting. LG performance quality and reputation.
Price is a bit more than some standard frigs, but worth it because of the perfect fit.
I especially like the ice maker, it does not take up a shelf space but fits in the door, some loss but not like our previous frig.
Easy to clean shelves. Good lighting. LG performance quality and reputation.
Price is a bit more than some standard frigs, but worth it because of the perfect fit.
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Written by a customer while visiting lg.com