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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Totally bummed
on September 24, 2018
Posted by: Good thing trash man came
from Damascus, MD
[This review was collected as part of a promotion.] Purchased this product in November 2016. The icemaker did NOT work from the beginning. Only 2 years old, and now it doesn't even keep cool temps in fridge or freezing temps in freezer
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Amber, Customer Service, September 27, 2018
We are sorry to hear, it sounds like you might need a technician. This may be done through our website: https://www.lg.com/us/support/repair-service/schedule-repair-continued or for a list of service centers in your area: https://www.lg.com/us/support/repair-service/find-repair-provider ^AC
Written by a customer while visiting lg.com
Customer Rating
1
Very dissapointed!
on October 5, 2018
Posted by: Memere401
from Dover, FL
Purchased the LG LFXC24726S in July, 2017. After 14 months, the refrigerator does not go below 50 degrees (freezer is fine). We have the Master Protection Agreement from Sears (thank goodness). After 5 Service calls, they sensors have been replaced in the refrigerator (back inside panel) and the control board & sensor in the freezer has been replaced. Still not fixed! Waiting on next step, replace the refrigerator!
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, October 5, 2018
Sorry to see that you're having issues with your refrigerator and for the delay in getting this resolved for you! We would be happy to look into your case to see how we can best assist you. Please message us at the following link: https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=41&agent=1 ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Another LG FAIL Repaired 4 times
on October 19, 2018
Posted by: LG FAIL
from Clearwater
This unit has known flaws, two different technicians shared the reason the Ice maker and water will short out and the ice maker will freeze up.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
(click to see the video)
Response from lg.comBy AB, Social Media, October 22, 2018
I hate to hear you are having issues with your ice and water dispenser. I can understand how frustrating it would be to deal with this malfunction and I would be more than happy to assist you with getting it resolved. If you would, please copy and paste the link below into your web browser so I can gather the necessary information to better assist you. ^AB https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=182793841&agent=4666132
Written by a customer while visiting lg.com
Customer Rating
1
Complete piece of junk
on January 10, 2019
Posted by: Todd2019
from Noblesville, IN
[This review was collected as part of a promotion.] Worst purchase ever! Ice Maker/water issues since new, right at 2 years old; stopped cooling or freezing.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy CS, Social Media , January 14, 2019
That's unsettling to know you've experienced difficulties with your Lg appliance. I too would be frustrated with mishaps like the ice maker/ water issues also now the unit not even cooling properly. I appreciate you bringing this to our attention to gain insight on the matter. If you would follow the enclosed link below, it’ll be much appreciated in further assisting you. Thanks! ^ CS https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4588426
Written by a customer while visiting lg.com
Customer Rating
1
Nice looking and excellent features
on January 10, 2019
Posted by: crites33
from Surprise, Arizona
[This review was collected as part of a promotion.] Worst refrigerator we ever owned. Compressor went out after 18 months and all food went bad. Also, I door vibrates and makes a disturbing noise when the motor is running.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
5
Response from lg.comBy BH, Social Media , January 11, 2019
I hate to hear that your compressor went out after such a short time. I would love to look into your case and help you find a solution. If we can do anything to assist , please contact us on the phone at 1-800-243-0000, online on Facebook https://www.facebook.com/LGUSSupport , or Twitter @LGUSSupport. We look forward to hearing from you. ^BH
Written by a customer while visiting lg.com
Customer Rating
1
Failure to perform
on March 21, 2019
Posted by: MilSam33
from Milwaukee, Wi
[This review was collected as part of a promotion.] We bought this fridge and frankly it is a horrible product. Shortly after the warranty expired, the wrapping around the fridge started to chip away. Also, multiple drawers started to break apart (the plastic on the top of draws cracked, slides for freshness fell, and one drawer the face just fell off). Now, after 2.5 years with the fridge, the entire thing has stopped working. Would be nice if a company would take pride in their products versus just making yet another piece of garbage to sell to consumers.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy EJ, Social Media, March 25, 2019
Hi and thank you for reaching out. I hate to hear you have had these issues with your refrigerator! This is definitely not what we expect from our products. Please follow the link below so we can make this right for you. https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4666132
Written by a customer while visiting lg.com
Customer Rating
1
Very Poor Reliability in a Nice Package
on May 15, 2019
Posted by: KinSF
from San Francisco, CA
I purchased this refrigerator a little over two years ago. It worked well for the first two years, and then the compressor failed completely. Ever since it has been an awful experience working with LG. They had to replace the compressor and both evaporators which required 5 separate service calls and repair visits and the refrigerator still doesn't work. I then called customer service again and they began the process to review whether or not they would replace the unit. 4 calls to customer service later, they still have not said they would replace unit, instead they just keep saying that it was referred to the wrong department and that they will review it within 48-72 hours. End result, I have had a non-working refrigerator for 2 months and there is still to resolution in sight.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, May 15, 2019
Sorry to see that your refrigerator isn't cooling! We definitely want to get it up and running for you again. So that we can grab some information and see how we can help, please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Should be replaced by LG
on June 14, 2019
Posted by: Doug219
from Floresville, TX
[This review was collected as part of a promotion.] The fridge has been nothing but problems. Bad circuit board and compressor. Had spoiled food twice and still not repaired! Several other reviews have indicated the same problems. LG should be obligated to replace this model with a new one at no charge due to the defects!
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, June 14, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com