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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
DO NOT BUY LG---LEMON!!!
on July 16, 2019
Posted by: LGs are LEMONS
Bought 6 months ago... now not working at all. DEFECTIVE PRODUCT, customers should be able to get a REFUND, not have to wait on a repair person. Do not waste your time or $$$ with LG. Customer service very accusatory in language, as if she was reading from playbook. I don't need someone asking me if I am sure the refrigerator is not working.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, July 17, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few months. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com
Customer Rating
1
Died after two years
on August 15, 2019
Posted by: NNJ123
from Princeton, NJ
The fridge died after two years. It's been 7 weeks since I've had a working fridge because I am going through the LG warranty process now. The first repair attempt replaced the compressor - still broken. The second repair attempt failed because LG sent the wrong part. Also, the water dispenser looks like the female anatomy, not a pretty image when you're getting water. And my guests can never figure out how to use the dispenser without spilling water all over place. I am now waiting for LG to get back to me with an "alternative resolution." If I have the choice for a refund I will take that over a replacement.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, August 15, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Condensation Issues Since First Year
on August 22, 2019
Posted by: Rosales55
from Chicago, IL
Purchased the refrigerator December 2014 and started having issues the first month. The bottom tray started freezing our vegetables and ice blocks started forming. After the technician came out to fix the issue, we started to see the problem form again after 11 months. A technician came out a second time to resolve. When attempting to clear the ice blocks, he broke through the plastic wall with the ice pick. Sigh,
Recently, we started noticing heavy condensation on our vegetables again. Overall, we are not happy with our LG product. It's a shame because it looks great and fits the kitchen well. I just don't see us completing the kitchen with LG though.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy Chris, Customer Service, August 23, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Worst refrigerator I have ever owned
on October 2, 2019
Posted by: SRSharon
from Oceanside, CA
I bought this fridge in 2015, and just found out that nearly every major part has either failed and/or is leaking Freon. Cost to fix is nearly $2,000. Will never purchase an LG appliance again.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy Chris, Customer Service, October 3, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Looks Only
on October 7, 2019
Posted by: Pfam
from California
Under 4 years old and has broken down 2x for their compressor. Customers are already paying enough for the small inconvenience capacity. One word for this fridge LEMON. Don’t purchase spend your hard earned money elsewhere. Beautiful to look at but buyers with children this is not smudge proof as advertised. We have a 17 year old $500 fridgidaire with ample storage that is still running today. Thank god we would’ve had spoiled food and living out of a ice chest thanks to this nice looking piece of junk. We will never make a purchase like this again disappointing and useless.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, October 8, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Lemon is a nice comment
on October 8, 2019
Posted by: Anonymous
from Jonesborough Tennessee
Les than 3 years old and compressor already has to be changed AGAIN. Maybe we should contact the better business bureau especially After reading all these reviews.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Chris, Customer Service, October 9, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Less than 3 years old and stopped working.
on October 15, 2019
Posted by: LNHarvey
from Charlotte, NC
[This review was collected as part of a promotion.] I bought this new in April of 2017. I loved it until it suddenly stopped cooling a few days ago. I called a local appliance repair company who told me that this has been happening with lots of LG refrigerators like mine. LG claims it is no longer under warranty when clearly this is a reoccurring issue (search online and you’ll find countless reviews of the same thing happening to new-ish fridges).
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, October 16, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Terrible Product - Problems After 1 Year
on October 5, 2020
Posted by: jastcamp88
from Green Bay, WI
I am so disappointed with this product. I would have a hard time ever buying an LG product again. Where do I start? The freezer light went out twice because of a bad wire on the top of the right door. The ice maker continuously leaked water and would freeze. The freezer would drip water on the inside back and inside bottom then freeze. I always made sure the doors were closed, seals were clean, coils were clean, etc. This refrigerator has cause more stress and frustration than any appliance I've ever owned. Take a look at the most recent reviews for the refrigerator and that will tell the story. Obviously there was a quality issue with this model.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 6, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com