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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Sreekran
from Dallas TX
Verified Purchase:Yes
The product kept breaking once every year. Once it’s the compressor, once it’s the internal back freezer fan, once it’s the deep freeze fan etc. overall wouldn’t recommend this product to anyone
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, May 31, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: De_nise09
from California
Verified Purchase:Yes
I bought this a lil more over a year ago and with in 6 months of purchase my freezer went. Since then I've had a total of 3 condensers replaced on my unit. To disappointed with my purchase. Would not recommend it to anyone unless you want to deal with your freezer going out. I'm so glad I purchased the insurance if not I would have had to get a replacement within 6 months of purchase.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, May 31, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Grandma Ellen A
from Los Angeles ca.
Verified Purchase:Yes
[This review was collected as part of a promotion.] It went out and I’ve not had refrigerator for 5 weeks
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, May 31, 2021
We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you. ^Daphane
Written by a customer while visiting lg.com
Posted by: WaldoB
from Coconut Creek Fla
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is one of the worst products I have ever bought . Purchased refrig, oven, dishwasher, microwave a while ago . Had to replace compressor in refrig 3 times, stove top got real foggy and LG will not replace it.always bought LG products , but that is over with. I need to buy a better product even though this product looks good it is not reliable.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, June 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: LmEJH
from Ohio
Verified Purchase:Yes
Broke already this thing cost a lot of money and stopped working after 3 years
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 7, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
Good Overall
on June 12, 2015
Posted by: bumblebee
from Fort Wayne
Overall, this refrigerator is good--great features, easy to clean, easy to access and the exterior is pretty easy to keep clean. I'd rate it excellent if a couple things were different/improved: 1) the metal ice dispenser pad (the piece you put your glass up against to dispense the ice) got scratched up immediately after our first few uses. The ice icon is unrecognizable now.
2) There should be two lights that shine down into the freezer drawer instead of only one.
2) There should be two lights that shine down into the freezer drawer instead of only one.
When you pay this kind of price for an appliance, you expect all of the finishes, parts and pieces to be of a high grade and durable. It is unfortunate that the ice dispenser pad is not.
I would recommend this to a friend!
Quality
4
Features
4
Value
3
Written by a customer while visiting lg.com
Customer Rating
5
Best Refrigerator I've Ever Owned!
on June 20, 2015
Posted by: The Beach Guy
from Boca Raton, FL
It is a little unusual for me to write a product review, let alone for something like a refrigerator. However, we searched long and hard for replacement for our terrible side-by-side. After looking at way too many terrible counter depth options, we settled on this LG French Door 'Fridge. And we are so glad we did. It's spacious, and has pretty much a place for everything. We love the ice in the door (take almost no room from inside) and it makes tons and tons of ice. Great job, LG! While this is my first LG product, it certainly won't be my last.
Pros: Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Good value, works well
on June 22, 2015
Posted by: PeterKay
from Simi Valley, CA, USA
I bought this to replace an 8 year old side-by-side. The ice-maker is fine for our needs as a couple. The cubes are somewhat small but again, this is adequate for us. I would much rather have a small door mounted ice maker like this one instead of the huge ones which take up a large portion of a shelf. The stainless steel doors might tend to show fingerprints if you had small children but we don't, so they stay clean looking with very little care. The interior LED lighting makes everything easy to view. This refrigerator lives up to our expectations.
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com