| Customer Reviews Collected from bose.com |
Bose - SoundLink Color Bluetooth Speaker - Red
Average Customer Rating:
3.6
Rating breakdown 371 reviews
5 Stars
194
4 Stars
36
3 Stars
31
2 Stars
31
1 Star
79
Customer Reviews for Bose - SoundLink Color Bluetooth Speaker - Red
Customer Rating
2
Not working consistently after only 7 months
on July 25, 2015
Posted by: Familyof4
I bought this for my husband for Christmas. He loved it and used it often. This past week it stopped working entirely. When he plugged it in, the light came on and it seemed to charge but still didn't work. After a few days, I told him to try again. This time it worked (when plugged in) and then it briefly worked unplugged again. We are seriously disappointed with this product, as we expected Bose quality and durability. Kind of sad when you have to go back to an old (about 4-5 years) no name back up speaker when your new Bose speaker decides it doesn't want to work.
Response from bose.comBy Gary, Bose Service, July 28, 2015
Hello Familyof4,
Thank you for choosing the Bose SoundLink Color as your husband's Christmas gift. Please accept our apologies. This is not the experience we want him to have.
Please phone our technical service team at 800-380-4831 and they will have him back to enjoying this speaker as quickly as possible. Support hours are Monday - Friday 8:30AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
Thank you for choosing the Bose SoundLink Color as your husband's Christmas gift. Please accept our apologies. This is not the experience we want him to have.
Please phone our technical service team at 800-380-4831 and they will have him back to enjoying this speaker as quickly as possible. Support hours are Monday - Friday 8:30AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
Written by a customer while visiting bose.com
Customer Rating
1
Bad battery
on August 3, 2015
Posted by: Alejo0212
I bought this speaker 2 days ago because say 8 hours battery, but last night I used at my job and only work for 3 hours I'm very disappointed, let it charging all day and this is what happen.
Response from bose.comBy Ryan, Bose Service, August 5, 2015
Thank you for letting us know about this. We'll definitely want to help with finding a solution for you to get more battery life for your SoundLink Color. One suggestion would be the latest software update for this speaker. I'm posting that below:
http://updates.bose.com/SoundLinkColor
We are reaching out through email to ensure that the update resolves the issue. If another solution is necessary, we'll make sure we get you enjoying it like it is designed to work.
If you prefer, you can always speak with us on the phone as well. You can reach us at (800)367-4008. We are open Mon-Fri from 8:30 AM to 9:00 PM EST and Sat from 9:00 AM to 6:00 PM.
http://updates.bose.com/SoundLinkColor
We are reaching out through email to ensure that the update resolves the issue. If another solution is necessary, we'll make sure we get you enjoying it like it is designed to work.
If you prefer, you can always speak with us on the phone as well. You can reach us at (800)367-4008. We are open Mon-Fri from 8:30 AM to 9:00 PM EST and Sat from 9:00 AM to 6:00 PM.
Written by a customer while visiting bose.com
Customer Rating
1
Started off great ...but problems now
on August 22, 2015
Posted by: Christine
Gender:Female
I brought this in Feb'15 and haven't used it a lot but when I have it has a great sound and very portable. However now it doesn't work - it will charge while plugged in but as soon as you unplug it from the power socket it won't turn on, the bluetooth light doesn't turn on and the metal piece on the USB charger broke so I am now using another standard USB cable. The re-set process doesn't work and when I access your updates page as mentioned in previous responses, the page cannot be found. Very dissappointing as this was a great product!
Response from bose.comBy Gary, Bose Service, August 25, 2015
Hello Christine,
Thank you for taking the time to share your experience. The issues you describe are disappointing and not at all typical of this product and we'd like to get you back to enjoying it as quickly as possible.
We have a team of experts ready to assist you. Please call our technical service team at 800-380-4831 or if you'd prefer e-mail us at product_support@bose.com. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST. We're here to help!
Thank you for taking the time to share your experience. The issues you describe are disappointing and not at all typical of this product and we'd like to get you back to enjoying it as quickly as possible.
We have a team of experts ready to assist you. Please call our technical service team at 800-380-4831 or if you'd prefer e-mail us at product_support@bose.com. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST. We're here to help!
Written by a customer while visiting bose.com
Customer Rating
5
Great!!!
on September 11, 2016
Posted by: Roy
Gender:Male
Fantastic, very Easy to use. Nice shape. Round sound.
Written by a customer while visiting bose.com
Customer Rating
5
Sound quality you expect from Bose.
on August 12, 2016
Posted by: Lee_Bo
Gender:Male
I bought mine on the recommendation of a few friends when I told them I was looking for a good Bluetooth speaker. The sound quality is exactly what you'd expect from a name like Bose. I have people stop by my desk at work all the time wanting to know what kind of sound system I have installed on my computer. They are amazed to find out I'm listening to music via a Bluetooth speaker.
Written by a customer while visiting bose.com
Customer Rating
2
Just Completed The Update Now Speaker Won't Power
on July 15, 2015
Posted by: TechPuff17
I was reading over the reviews the problems with battery life and since my own battery did not last up to my expectations I decided to update my speaker. Now my speaker is dead!!! It is only a little over a year old with minimal use. I am really disappointed with this product.
Response from bose.comBy Gary, Bose Service, July 20, 2015
Hello TechPuff17,
Thank you for purchasing the SoundLink Color. We’re sorry to learn of the issue you have experienced and would like to assist you.
Quite often a system reboot will resolve this. To do so, with the system connected to power Press and hold the Play/Pause button for at least 15 seconds. While continuing to hold Play/Pause, unplug from power. Release the Play/Pause button. When you reconnect the power the unit should be working properly.
If after doing so the issue persists please contact our technical service team at 800-380-4831. Support hours are Monday - Friday 8:30AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
Thank you for purchasing the SoundLink Color. We’re sorry to learn of the issue you have experienced and would like to assist you.
Quite often a system reboot will resolve this. To do so, with the system connected to power Press and hold the Play/Pause button for at least 15 seconds. While continuing to hold Play/Pause, unplug from power. Release the Play/Pause button. When you reconnect the power the unit should be working properly.
If after doing so the issue persists please contact our technical service team at 800-380-4831. Support hours are Monday - Friday 8:30AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
Written by a customer while visiting bose.com
Customer Rating
1
Very dissappointed with my purchase!!
on August 3, 2015
Posted by: Val
I bought this unit a month ago never have used it until this past weekend. Took it fully charged to a family event. No matter how much I tried the unit did not want to connect via bluetooth. Lucky I brought a audio cord to connect. The battery did not last long only about 4 hours if that. The volume sound was not as loud as I expected it to be being that I own several different audios from Bose. I am going to contact the company to return this unit. I am not a happy customer right now!!!
Written by a customer while visiting bose.com
Customer Rating
5
Excellent sound!
on November 5, 2015
Posted by: Sue
Gender:Female
Absolutely love this speaker, great sound! I would recommend it,in fact I maybe ordering a second one.
Written by a customer while visiting bose.com