| Customer Reviews Collected from bose.com |
Bose - SoundLink Color Bluetooth Speaker - Red
Average Customer Rating:
3.6
Rating breakdown 371 reviews
5 Stars
194
4 Stars
36
3 Stars
31
2 Stars
31
1 Star
79
Customer Reviews for Bose - SoundLink Color Bluetooth Speaker - Red
Customer Rating
5
Love this product
on July 23, 2016
Posted by: Madalene
Gender:Female
Bought two for my son in laws for Xmas and then bought myself one. We use it at the pool and we take it to Florida with us. I take it anywhere in my house to listen to music. Have several other Bose producers. Love my Bose!!
Written by a customer while visiting bose.com
Customer Rating
2
Somewhat DIsappointed
on August 8, 2015
Posted by: Doug
We've had the unit for about 8 months and it worked great for the first 6 or so. Then suddenly it wouldn't take a charge. We updated the software via the computer yet it still won't take a charge when plugged into the wall. We tried using the power cord from a unit that we purchased for a friend and it worked perfectly. We noticed that the 2nd power cord fit more snuggly into the unit. The cord that came with it has a lot of play. Furthermore, it appears to work when the wall plug is removed and it is used via USB. Attempted to phone tech support however after sitting on hold for over 20 minutes had to get on with my life. Very bummed!
Response from bose.comBy Ryan, Bose Service, August 12, 2015
Thank you for taking the time to write this review as well as taking these troubleshooting steps. Updating the software and trying another cable are the appropriate steps to take in determining the nature of the issue.
We apologize about long hold times on the phone. This is something we are conscientious of as we try to reach as many customers as possible and give them an extraordinary experience with a Bose technician.
We are reaching out to you by email to find the right solution here.
We apologize about long hold times on the phone. This is something we are conscientious of as we try to reach as many customers as possible and give them an extraordinary experience with a Bose technician.
We are reaching out to you by email to find the right solution here.
Written by a customer while visiting bose.com
Customer Rating
1
Poor battery life
on August 9, 2015
Posted by: Shan
My Soundlink isn't even a year old and won't hold a charge :(
Response from bose.comBy Gary, Bose Service, August 11, 2015
Hello Shan,
We're sorry to learn of your experience with the SoundLink Color and are glad you took the time to reach out. That is not the experience we expect you to have and we can definitely help.
We've reached out to you via e-mail to share some troubleshooting steps and if needed to offer service. If you'd prefer a more immediate response please call our technical service team at 800-380-4831. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
We're sorry to learn of your experience with the SoundLink Color and are glad you took the time to reach out. That is not the experience we expect you to have and we can definitely help.
We've reached out to you via e-mail to share some troubleshooting steps and if needed to offer service. If you'd prefer a more immediate response please call our technical service team at 800-380-4831. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
Written by a customer while visiting bose.com
Customer Rating
2
Was happy at first....not so much now.
on August 10, 2015
Posted by: steve59
Bought this about 8 months ago and have used it maybe 10 times, if that. Listened and compared many different brands in the electronics store where I purchased. It had the best sound by far. Loved not only the sound, but the long lasting battery. The battery lasted as long as advertised in the beginning, but as of late has not even lasted 2 hours ( closer to 1 hour ). I make sure it is fully charged each time and that the software is up to date. Very disappointed in the lack of charge time now. Sound is still great, but not much good if it doesn't last. Very surprised by this, since I know that Bose quality has always been top notch.
Response from bose.comBy Ryan, Bose Service, August 12, 2015
Thank you for taking the time to write this review. Battery life is an important aspect of the performance of this speaker. We agree that the speaker is too new to have this type of drop off in battery life.
I see you reached out to us in technical support. I'm glad we were able to help. If you ever have any questions or concerns, please let us know and we'll be able to find the right solution.
I see you reached out to us in technical support. I'm glad we were able to help. If you ever have any questions or concerns, please let us know and we'll be able to find the right solution.
Written by a customer while visiting bose.com
Posted by: kdavis2371
Gender:Female
Verified Purchase:Yes
small, durable, great sound quality, does everything I need for it to do
Written by a customer while visiting bose.com
Customer Rating
5
Best Gift I received for Christmas last year.
on November 14, 2015
Posted by: 2literpepsiman
Gender:Male
My wife bought me this for Christmas last year. Its the only gift I can remember receiving, as I have used this speaker all year long. Its awesome. It is well worth the money. You wont be sorry. Its also durable. I dropped it on the ground once and it still works great and there was no damage. Thanks Bose for another great product.
Written by a customer while visiting bose.com
Customer Rating
5
Better than i expected
on January 11, 2016
Posted by: CA chick
Gender:Female
Sound is clear and loud. No complaints at all. set up was impossibly easy, done in about 10 seconds, seriously. so Im wondering if i can pair two? with the aux cord maybe? You know to be super loud? Anyone know? I am playing via bluetooth from iphone.
Response from bose.comBy Gary, Bose Service, January 14, 2016
Hello CA chick,
Thank you for taking the time to share your favorable comments about the SoundLink Color. As Bluetooth is a one to one pairing, sadly you will not be able to pair two speakers at the same time.
Thank you for taking the time to share your favorable comments about the SoundLink Color. As Bluetooth is a one to one pairing, sadly you will not be able to pair two speakers at the same time.
Written by a customer while visiting bose.com
Customer Rating
1
My Soundlink is NOT working now!
on August 2, 2015
Posted by: brokenbose2629
I got the BSL as a Xmas gift (2014) from my lovely wife, cause she knows I listen to music, and this nice little and portable speaker works with my tablet. I have enjoyed using the BSL until yesterday; the unit stopped working during our house party. Not sure why this happened, but the unit is dead. Power went off; re-charging did not help. No signs of electronic life; will not turn-on after an overnight recharge. I am completely bummed out. How do I return this doorstop?
Response from bose.comBy Gary, Bose Service, August 4, 2015
Hello brokenbose2629,
We're very sorry to learn of the disappointing experience with your SoundLink Color. We expect our products to provide you many years of enjoyment and would like to help you with this. We have reached out to you via e-mail to provide assistance.
If you would prefer to speak with a Bose representative please call our technical service team at 800-380-4831 and they will have you back to enjoying your music as quickly as possible.
We're very sorry to learn of the disappointing experience with your SoundLink Color. We expect our products to provide you many years of enjoyment and would like to help you with this. We have reached out to you via e-mail to provide assistance.
If you would prefer to speak with a Bose representative please call our technical service team at 800-380-4831 and they will have you back to enjoying your music as quickly as possible.
Written by a customer while visiting bose.com