| Customer Reviews Collected from bose.com |
Bose - SoundLink Color Bluetooth Speaker - Red
Average Customer Rating:
3.6
Rating breakdown 371 reviews
5 Stars
194
4 Stars
36
3 Stars
31
2 Stars
31
1 Star
79
Customer Reviews for Bose - SoundLink Color Bluetooth Speaker - Red
Customer Rating
2
Disappointed
on September 5, 2015
Posted by: Mike
Gender:Female
I received last Christmas, didn't really start using it until summer for camping and it has never held a charge longer than an hour. The sound quality is excellent, but we can't use it for what we intended it for.
Response from bose.comBy Gary, Bose Service, September 8, 2015
Hello Mike,
The SoundLink Color should be the perfect accessory for your camping trips and at a normal volume level should provide up to 6 hours of music.
We're sorry to learn of your disappointing experience and would like to assist you. There are several things you can do yourself to be certain the system is working properly. First, examine the cable to be sure the connectors are intact. Next, please visit our update site, updates.Bose.com/SoundLinkColor to be certain you are running the most recent software. Let's reset the system by connecting it to the power supply, turning the speaker on, then press and hold the AUX and Volume - buttons for 10-20 seconds, until a tone is heard. Now turn the speaker on, and allow it to charge fully.
If after these few steps the issue persists, please contact our technical service team at 800-367-4008 for help. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST and we're waiting for your call.
The SoundLink Color should be the perfect accessory for your camping trips and at a normal volume level should provide up to 6 hours of music.
We're sorry to learn of your disappointing experience and would like to assist you. There are several things you can do yourself to be certain the system is working properly. First, examine the cable to be sure the connectors are intact. Next, please visit our update site, updates.Bose.com/SoundLinkColor to be certain you are running the most recent software. Let's reset the system by connecting it to the power supply, turning the speaker on, then press and hold the AUX and Volume - buttons for 10-20 seconds, until a tone is heard. Now turn the speaker on, and allow it to charge fully.
If after these few steps the issue persists, please contact our technical service team at 800-367-4008 for help. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST and we're waiting for your call.
Written by a customer while visiting bose.com
Customer Rating
5
Bose sound link couler
on September 22, 2015
Posted by: Marky
Gender:Male
Mark Bristol supper little speaker first time biyer
Written by a customer while visiting bose.com
Customer Rating
5
Awesome speaker!
on December 1, 2015
Posted by: gwbtown99
Gender:Male
Clear, crisp full sound from a small portable speaker. Can't beat the price!
Written by a customer while visiting bose.com
Customer Rating
1
WAS also very satisfied
on April 27, 2016
Posted by: Jasmin21
Gender:Female
I bought this speaker last year and LOVED it. The sound was great and I liked that it was so portable and durable but one day it literally just stopped working. It didn't turn on so I tried plugging it in but no lights or anything. I waited a few days and tried again and still nothing. I had the product less than a year before it stopped working. I thought that Bose would have a longer life than that.
Response from bose.comBy Julius, Bose Service, April 29, 2016
Hello Jasim,
Thank you for your review. We are glad to hear that you loved the SoundLink speaker and would like to help you get back to enjoying your music. The experience you have had is not common and definitely not one we want our customers to have.
One thing to try is to update the software on the SoundLink which can help with any charging or power problems. You can find the link for that here: http://bose.co/1Qq58bF
If that does not resolve it, we are here to help. We have emailed to learn more, but we are also available by phone at 800-380-4831 Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST.
Thank you for your review. We are glad to hear that you loved the SoundLink speaker and would like to help you get back to enjoying your music. The experience you have had is not common and definitely not one we want our customers to have.
One thing to try is to update the software on the SoundLink which can help with any charging or power problems. You can find the link for that here: http://bose.co/1Qq58bF
If that does not resolve it, we are here to help. We have emailed to learn more, but we are also available by phone at 800-380-4831 Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST.
Written by a customer while visiting bose.com
Customer Rating
1
Loved it at first.....
on August 21, 2016
Posted by: Nicole
Gender:Female
I received the speaker as a gift 6 months ago, and I loved it! Very chic, powerful speakers, paired easily, and held an 8 hour charge perfectly! I used it everyday. Then all of a sudden the speakers stopped charging when plugged into the wall. No matter what I do I cannot get it to charge and now this once fabulous speaker is sitting collecting dust. I am devastated as I was set to purchase another one to keep at work and keep mine for home. I truly loved it Bose, but now I am left with my disappointments and no background music.
Response from bose.comBy Ryan, Bose Service, August 24, 2016
Thank you for reaching out for help. It is always wonderful to hear that one of our products provides daily enjoyment for our customers.We are very proud of the punch that this little speaker packs and the long battery life it has.
That charging cable is very popular for use with non-Apple phones/tablets as well as many digital cameras. Let's try another cable and find out if we should be replacing the cable for you or looking at service for the speaker.
Let's try that out and we'll get this resolved for you. We are reaching out through email to find out the results. You can reach us at 1-800-379-2073 if you prefer to speak by phone. We are open from Mon. – Fri., 9 AM – 9 PM EST.
That charging cable is very popular for use with non-Apple phones/tablets as well as many digital cameras. Let's try another cable and find out if we should be replacing the cable for you or looking at service for the speaker.
Let's try that out and we'll get this resolved for you. We are reaching out through email to find out the results. You can reach us at 1-800-379-2073 if you prefer to speak by phone. We are open from Mon. – Fri., 9 AM – 9 PM EST.
Written by a customer while visiting bose.com
Customer Rating
5
It's my 4th Bose product and I absolutely love
on November 10, 2015
Posted by: Henry22
Gender:Male
Verified Purchase:Yes
Love all of my Bose products , i honestly can say when searching to purchase a new product I don't even consider any other brand, the sound quality is 2nd to none
Written by a customer while visiting bose.com
Customer Rating
5
Perfect.
on August 25, 2015
Posted by: SDTangler
Gender:Male
I bought a SoundLink Color for my friend and liked it so much, I bought another for myself. Great sound, easy to use, and so far us very durable. The size is perfect.
Written by a customer while visiting bose.com
Customer Rating
1
WAS very satisfied
on July 27, 2015
Posted by: f522
I have had this unit for several months. We have enjoyed it, the sound is what you expect from bose. Yesterday it would not turn on. Tried charging it with negative results..no lights, nothing. Very disappointed
Response from bose.comBy Ryan, Bose Service, July 29, 2015
We are concerned about the experience you are having with your Bluetooth speaker and would like to help get you back up and running. It's a great system and it is important to us that you continue enjoying it.
We've reached out by email. You can also reach us at 800-278-1082. We are open Mon-Fri from 8:30 AM to 10:00 PM EST and Sat from 9:00 AM to 7:00 PM.
We've reached out by email. You can also reach us at 800-278-1082. We are open Mon-Fri from 8:30 AM to 10:00 PM EST and Sat from 9:00 AM to 7:00 PM.
Written by a customer while visiting bose.com