| Customer Reviews Collected from bose.com |
Bose - SoundLink Color Bluetooth Speaker - Red
Average Customer Rating:
3.6
Rating breakdown 371 reviews
5 Stars
194
4 Stars
36
3 Stars
31
2 Stars
31
1 Star
79
Customer Reviews for Bose - SoundLink Color Bluetooth Speaker - Red
Customer Rating
4
Awesome speaker
on January 4, 2016
Posted by: Bake210
Gender:Female
This speaker sounds amazing and works very well. Holds a good charge. Only complaint is the flimsiness of the charger. Doesn't keep a snug fit with the outlet.
Response from bose.comBy Ryan, Bose Service, January 6, 2016
Thank you for taking the time to write your review. We are thrilled to hear about your happiness with the sound quality, ease of use and battery life. If you are having issues with the charging cable, we'd like to help with replacing it for you. We'll be reaching out through email to find out more information to do so.
Written by a customer while visiting bose.com
Customer Rating
3
Great Bluetooth speaker with one glaring exception
on January 4, 2016
Posted by: Bob14335
Gender:Male
I bought my first Bose SoundLink Color speaker about a month ago upon the recommendation of a friend. I liked it so much I bought a second one to place on the opposite side of the room thinking I could get a more omni-directional sound experience when played through my iPhone. The second unit arrived today and I quickly learned that what I sought to achieve was impossible. Color me naive but I expected the iPhone to pair with both speakers simultaneously. Nothing I read about this speaker indicated otherwise. Instead, the speakers seem to have the ability to communicate with each other and one speaker turns off when the other is turned on. Why did Bose do this? I wasn't expecting stereo - just the same monaural sound coming from different sides of the room. Other Bluetooth speakers are available that not only work together, but in Stereo! I wanted to give this speaker 5 stars for its overall excellence and 1 star because I couldn't get two of them to work together so I settled on the 3.
Response from bose.comBy Ryan, Bose Service, January 6, 2016
Thank you for taking the time to provide your feedback. With Bluetooth audio streaming, that technology does use a one to one connection between the source and the speaker.
We can understand the confusion with all of the different types of technologies out there for wireless. Home wifi is the solution for a multiple speaker set up. Our SoundTouch speakers, such as the 10 which is smaller like this one, would be the way to go.
If you have further questions about the wireless products we have available, you can always give us a ring. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
We can understand the confusion with all of the different types of technologies out there for wireless. Home wifi is the solution for a multiple speaker set up. Our SoundTouch speakers, such as the 10 which is smaller like this one, would be the way to go.
If you have further questions about the wireless products we have available, you can always give us a ring. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
Written by a customer while visiting bose.com
Customer Rating
1
Received for my birthday, 6 months later it's dead
on January 5, 2016
Posted by: JDMonahan
Gender:Male
I received this from my father for my birthday last June. We loved it. My wife and daughter could listen to music, I used it when traveling in hotel rooms, great little device.
A few weeks ago, though, it stopped turning on and appears to be dead and not charging.
I would definitely expect a product at this price-point to last a little longer than 6 months.
Response from bose.comBy Gary, Bose Service, January 7, 2016
Hello JDMonahan,
We'd be disappointed too. The SoundLink Color ought to be providing you years of service.
The fix might be as simple as a reset. To do so, Please connect it to the power supply, turn the speaker on and press and hold the AUX and Volume - buttons for 10-20 seconds, until a tone is heard. Turn the speaker on and verify your language selection. It should now be working properly.
We'd like to have you back to enjoying your music as quickly as possible, if the issue persists, please contact our technical service team at product_support@bose.com or call us at 1-800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
We'd be disappointed too. The SoundLink Color ought to be providing you years of service.
The fix might be as simple as a reset. To do so, Please connect it to the power supply, turn the speaker on and press and hold the AUX and Volume - buttons for 10-20 seconds, until a tone is heard. Turn the speaker on and verify your language selection. It should now be working properly.
We'd like to have you back to enjoying your music as quickly as possible, if the issue persists, please contact our technical service team at product_support@bose.com or call us at 1-800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
Written by a customer while visiting bose.com
Customer Rating
1
Works great when it's on
on January 5, 2016
Posted by: Npn4779
Gender:Male
I got the speaker a few months ago for a present and it worked good for the first month or so then it started to go down hill the on off button won't work so you have to plug it in to turn it on and it does not hold charge that long. Maybe 1-2 hours very disappointed with the speaker
Response from bose.comBy Gary, Bose Service, January 7, 2016
Hello Npn4779 ,
We'd be disappointed too. The SoundLink Color ought to be simple to use and providing you with years of service. A system reset and a software update may resolve the issue quickly.
For assistance, please contact our technical service team at product_support@bose.com or call us at 1-800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST. We're here to help!
We'd be disappointed too. The SoundLink Color ought to be simple to use and providing you with years of service. A system reset and a software update may resolve the issue quickly.
For assistance, please contact our technical service team at product_support@bose.com or call us at 1-800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST. We're here to help!
Written by a customer while visiting bose.com
Customer Rating
1
Love it until it died
on January 5, 2016
Posted by: Amanda
Gender:Female
Husband purchased it for me as a Christmas gift last year. I absolutely loved it. I even purchased one for a family member as a gift. Last month I went to charge it and the charger is no longer connecting to the speaker. Very disappointed. Sad thing is, I am probably going to cave and buy another one because of how great the sound is. Just didn't last as long as I hoped.
Response from bose.comBy Gary, Bose Service, January 7, 2016
Hello Amanda,
We're disappointed to read of your experience. The SoundLink Color ought to be providing you years of service.
We'd like to have you back to enjoying your music as quickly as possible, please contact our technical service team at product_support@bose.com or call us at 1-800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST. We're here to help.
We're disappointed to read of your experience. The SoundLink Color ought to be providing you years of service.
We'd like to have you back to enjoying your music as quickly as possible, please contact our technical service team at product_support@bose.com or call us at 1-800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST. We're here to help.
Written by a customer while visiting bose.com
Customer Rating
1
Battery
on January 6, 2016
Posted by: Lando
Gender:Male
I am not pleased with how long the battery lasted. I really was hoping for a nice speaker that lasted long. It says 8 hours and I'm lucky if I got an hour under a full charge.
Response from bose.comBy Gary, Bose Service, January 7, 2016
Hello Lando,
We appreciate your thorough comments. When played at a normal level you should expect to enjoy 8 hours of use on a single charge. We're happy to see that our technical service team was able to offer assistance and have you back to enjoying your music as quickly as possible.
We appreciate your thorough comments. When played at a normal level you should expect to enjoy 8 hours of use on a single charge. We're happy to see that our technical service team was able to offer assistance and have you back to enjoying your music as quickly as possible.
Written by a customer while visiting bose.com
Customer Rating
2
Doesn't work well with Windows 7 bluetooth
on January 7, 2016
Posted by: it_jasgr
Gender:Male
I've searched the Bose site for some driver information, however Windows 7 treats this speaker as headphones and chokes the volume at 50% if you use it with bluetooth.
If you want to be limited to a wire, the speaker has good volumn and clarity
If you want to be limited to a wire, the speaker has good volumn and clarity
Response from bose.comBy Ryan, Bose Service, January 11, 2016
Thank you for taking the time to reach out to us about this. We are very happy to hear that you like the sound quality of the speaker in a wired situation and would love to get you the same results through Bluetooth.
There are additional variables when connecting to a computer in a wireless setting versus a tablet or cell phone. Our trained technicians will be able to investigate the settings on your PC and find the answer you are looking for.
We encourage you to contact us to resolve this. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
There are additional variables when connecting to a computer in a wireless setting versus a tablet or cell phone. Our trained technicians will be able to investigate the settings on your PC and find the answer you are looking for.
We encourage you to contact us to resolve this. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
Written by a customer while visiting bose.com
Customer Rating
1
HAPPY no longer
on January 10, 2016
Posted by: Music fan
Gender:Female
A wonderful present from my son....but it lasted about 1 year. Turned on would not keep the battery charge. After several attempts at recharging, it blinked on and off until it finally went dead. IPad (new) was able to connect at first, when connection failed IPad was able to connect to other Bluetooth devices. Also IPhone was unable to connect to Bose speaker.
Response from bose.comBy Ryan, Bose Service, January 13, 2016
Thank you for taking time to write your review on the web site. If there is an issue with batter power to your SoundLink, we'd like to suggest a couple of troubleshooting steps to resolve this.
1. Let's try an alternate cable. The charging connection that this speaker uses is popular with non-Apple phones/tablets as well as many digital cameras.
2. Let's try running a software update on the speaker. Here is a link to that page:
http://bit.ly/1SWeTMx
We are reaching out through email to you to ensure that your speaker gets up and running properly. If you prefer, we are always available by phone as well. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
1. Let's try an alternate cable. The charging connection that this speaker uses is popular with non-Apple phones/tablets as well as many digital cameras.
2. Let's try running a software update on the speaker. Here is a link to that page:
http://bit.ly/1SWeTMx
We are reaching out through email to you to ensure that your speaker gets up and running properly. If you prefer, we are always available by phone as well. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
Written by a customer while visiting bose.com