| Customer Reviews Collected from bose.com |
Bose - SoundLink Color Bluetooth Speaker - Mint
Average Customer Rating:
3.6
Rating breakdown 371 reviews
5 Stars
194
4 Stars
36
3 Stars
31
2 Stars
31
1 Star
79
Customer Reviews for Bose - SoundLink Color Bluetooth Speaker - Mint
Customer Rating
1
WAS very satisfied
on April 14, 2016
Posted by: Annie
I bought this speaker right before Christmas for myself since I heard a lot of good review on Bose products. The sound quality is awesome and easy to use but it died on me tonight after just a few month of normal usage.
It wouldn't charge or turn on at all!! Very disappointed with the product !!
It wouldn't charge or turn on at all!! Very disappointed with the product !!
Response from bose.comBy Julius, Bose Service, April 18, 2016
Hello Annie,
Thank you for your review. We are glad to hear that you like the sound quality and the ease of use of the SoundLink Color. However, we are disappointed to hear that you are having trouble with it and we would definitely like to help.
One thing to make sure of is that the software is up to date. You can see the update at the link below:
http://bit.ly/1OM7cqs
If that does not resolve it, there may be something else going on with the system and we can help. We stand behind our products with our warranty. We have reached out via email to learn more and are also available by phone at 800-380-4831 Monday through Friday 9am to 9pm EST.
Thank you for your review. We are glad to hear that you like the sound quality and the ease of use of the SoundLink Color. However, we are disappointed to hear that you are having trouble with it and we would definitely like to help.
One thing to make sure of is that the software is up to date. You can see the update at the link below:
http://bit.ly/1OM7cqs
If that does not resolve it, there may be something else going on with the system and we can help. We stand behind our products with our warranty. We have reached out via email to learn more and are also available by phone at 800-380-4831 Monday through Friday 9am to 9pm EST.
Written by a customer while visiting bose.com
Customer Rating
2
We have two
on April 18, 2016
Posted by: Aligator
Gender:Female
We bought these a year ago, because we thought we broke our JBL charge. Both speakers act like completely different speakers. The battery on one dies very quickly, while the other speaker often skips. Love the size and colors, disappointed with the quality for the price. We have had troubles connecting from different devices as well. I wish we would have gotten the JBL again.
Response from bose.comBy Ryan, Bose Service, April 20, 2016
Thank you for making the investment in Bose speakers. To have issues with this speaker are rare and we can understand the frustration with having two separate issues here. Let's find the best way to help.
1. With the speaker with low battery time, let's switch charging cables and see if perhaps the cable and not the speaker is the issue. If that is the case, we can easily replace the speaker for you.
2. The skipping on the second speaker could be a number of issues. The easiest way to narrow that down would be trying multiple tablets or smartphones on it to see if the issue can be replicated across different devices and applications.
We are reaching out through email to find out the best solution for you. Feel free to speak with us by phone when you have the speakers handy if you prefer. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
1. With the speaker with low battery time, let's switch charging cables and see if perhaps the cable and not the speaker is the issue. If that is the case, we can easily replace the speaker for you.
2. The skipping on the second speaker could be a number of issues. The easiest way to narrow that down would be trying multiple tablets or smartphones on it to see if the issue can be replicated across different devices and applications.
We are reaching out through email to find out the best solution for you. Feel free to speak with us by phone when you have the speakers handy if you prefer. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
Written by a customer while visiting bose.com
Customer Rating
1
WAS happy not any more
on April 26, 2016
Posted by: 303bear
Gender:Male
Was very happy untill i started to have problems with the battery. Would fully charge it and wouldn't wanna turn on unless it was plugged in... that was not a bother but when it didnt wanna turn on at all thats when i became unsatisfied. I love bose and their products but this is a let down.
Response from bose.comBy Gary, Bose Service, April 28, 2016
Hello 303bear,
We wouldn't be too happy either. We can definitely help you with this as there may be a very simple solution.
Let's begin with a reset, accomplished by plugging the system in and turning it on, then press and hold the AUX and Volume - buttons for 10-20 seconds, until a tone is heard. Turn the speaker on and verify your language selection. To select English, press Play/Pause and hold.
This is also a good time to visit our software update site to be sure you have the most recent software. You'll find the site at: updates.Bose.com/SoundLinkColor
We're here to help. If the issue persists, please contact our technical support team at product_support@bose.com or call 1-800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
We wouldn't be too happy either. We can definitely help you with this as there may be a very simple solution.
Let's begin with a reset, accomplished by plugging the system in and turning it on, then press and hold the AUX and Volume - buttons for 10-20 seconds, until a tone is heard. Turn the speaker on and verify your language selection. To select English, press Play/Pause and hold.
This is also a good time to visit our software update site to be sure you have the most recent software. You'll find the site at: updates.Bose.com/SoundLinkColor
We're here to help. If the issue persists, please contact our technical support team at product_support@bose.com or call 1-800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
Written by a customer while visiting bose.com
Customer Rating
4
Great compact speaker!
on April 29, 2016
Posted by: Mag
Gender:Male
We bought the white version last weekend and have been very impressed. Color options are great. Easy to set up and use. Sound quality is surprisingly good for its size. Our only complaint is the bass is a little weak. At the same time it may not be possible to have strong bass on such a small speaker. Good price point too!
Written by a customer while visiting bose.com
Customer Rating
2
sound system was great until battery died.
on May 20, 2016
Posted by: Maercio
Gender:Male
I´ve had the system for less than a year and the battery doesn´t charge anymore.
It loses the whole purpose of having a portable sound system, now that I have to connect it to the wall every time I want to use it
It loses the whole purpose of having a portable sound system, now that I have to connect it to the wall every time I want to use it
Response from bose.comBy Julius, Bose Service, May 23, 2016
Hello there,
Thank you for your review. We are sorry to hear about the trouble you are having with the SoundLink Color and would definitely like to help. You should get years of use from the battery. One thing to try is to update the software on the SoundLink Color as that can help with any power issues. You can see the update at the link below:
http://bose.co/1Qq58bF
If that does not resolve it, we are happy to help. We have sent an email to assist further, but we are also available by phone at 800-380-4831 Monday through Friday 9am to 9pm EST.
Thank you for your review. We are sorry to hear about the trouble you are having with the SoundLink Color and would definitely like to help. You should get years of use from the battery. One thing to try is to update the software on the SoundLink Color as that can help with any power issues. You can see the update at the link below:
http://bose.co/1Qq58bF
If that does not resolve it, we are happy to help. We have sent an email to assist further, but we are also available by phone at 800-380-4831 Monday through Friday 9am to 9pm EST.
Written by a customer while visiting bose.com
Customer Rating
4
It's a great speaker--
on May 23, 2016
Posted by: Jboehme19
Gender:Male
It is impossible to complain about this speaker. There is a clear hierarchy of speakers that Bose produces. Each have one thing in common-- incredible clarity and integrity for the given volume. Obviously, this is the smallest of the speakers they offer; it has the 'smallest' volume. Even still, for any inside environment, you will have to turn it down to have a conversation. In terms of outside, it does the job just fine for a 'campfire' environment (that is, people being close together/in a circle). If you are looking for something beyond this, Bose does have other larger speakers available. The soundlink color is a gem, though. Get the little carrying case bag and you have a portable little dynamo. Solid build, too!
Written by a customer while visiting bose.com
Customer Rating
3
good and bad
on May 31, 2016
Posted by: DBM
Gender:Female
received my bose color 4 months ago and already have had 2 faulty connectors. does not hold a charge more than 2 hours, so really is not portable. I only use on desk at work 3 days a week but has to be plugged in most of the time. poor design where the connector attaches to speaker.
now the good news. love the color, red. most of all the sound is fantastic!
DBM
now the good news. love the color, red. most of all the sound is fantastic!
DBM
Response from bose.comBy Julius, Bose Service, June 2, 2016
Hello Deborah,
Thank you for taking the time to write a review. We appreciate the feedback. You should definitely not be having the trouble you described with the SoundLink. We build our products to last and have high expectations of them. We are glad that you were able to call our technical support group and we were able to send a new power supply.
If you ever have any questions or concerns about any Bose product, we are here to help. Please call us at 800-380-4831 Monday through Friday 9am to 9pm EST.
Thank you for taking the time to write a review. We appreciate the feedback. You should definitely not be having the trouble you described with the SoundLink. We build our products to last and have high expectations of them. We are glad that you were able to call our technical support group and we were able to send a new power supply.
If you ever have any questions or concerns about any Bose product, we are here to help. Please call us at 800-380-4831 Monday through Friday 9am to 9pm EST.
Written by a customer while visiting bose.com
Customer Rating
4
connecting 2 speakers?
on June 10, 2016
Posted by: Johan van gent
Gender:Male
I was SO happy about the excellent 'Bose'-sound, that I purchased another speaker...BUT...this doesn't work...how can I connect 2 speakers to 1 source???
Response from bose.comBy Julius, Bose Service, June 13, 2016
Hello Johan,
Thank you for your review. We are glad to hear how happy you are with the Bose sound of the SoundLink Color. The SoundLink Color speakers use a one-to-one connection so there is not a way to connect two SoundLink Color sources to one source and listen to the same audio from both at the same time. However, with the SoundTouch products, you can listen to the same audio from as many speakers as you have connected to the WiFi network.
If you ever have any questions, please do not hesitate to contact us at 800-380-4831. We are available Monday through Friday 9am to 9pm EST.
Thank you for your review. We are glad to hear how happy you are with the Bose sound of the SoundLink Color. The SoundLink Color speakers use a one-to-one connection so there is not a way to connect two SoundLink Color sources to one source and listen to the same audio from both at the same time. However, with the SoundTouch products, you can listen to the same audio from as many speakers as you have connected to the WiFi network.
If you ever have any questions, please do not hesitate to contact us at 800-380-4831. We are available Monday through Friday 9am to 9pm EST.
Written by a customer while visiting bose.com