| Customer Reviews Collected from usa.canon.com |
Canon - PIXMA MX922 Network-Ready Wireless All-In-One Printer - Black
Average Customer Rating:
2.5
Rating breakdown 859 reviews
5 Stars
176
4 Stars
97
3 Stars
63
2 Stars
134
1 Star
389
32%of customers recommend this product.
(
206 out of
636)
Customer Reviews for Canon - PIXMA MX922 Network-Ready Wireless All-In-One Printer - Black
Customer Rating
5
Great printer/fax/scanner/copier
on August 30, 2013
Posted by: Matt
from Coastal Carolina
Full disclosure: I will only buy Canon printers because I've had such good service from both the printers and the tech support people. The support people are terrific. Print is crisp, photos are good, controls are clear and easy to use, printer is responsive, setup is pretty easy, scanner is excellent, fax works great, installation of drivers was painless. Our daughter was visiting, working on some documents (she's a high-end copy editor) that needed to be scanned. She was really pleased with the quality of the scans. I recently did a mail merge of a letter and envelopes. Even though it doesn't have a separate feeder, it worked flawlessly. Put me down as a satisfied customer.
Pros: reliable, Easy Setup, durable, High Quality Output, easy to use
Cons: no 2nd document feeder
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
2
Is never online
on December 2, 2013
Posted by: Me
from Seattle
Whenever I want to use it, it won't show to be online. It is always, always offline. I can spend a good 30 minutes each time trying to get a document to print. I've used it about a dozen times at this point and it now claims to be out of ink. It is becoming completely useless to me, and I'm sorry I ever bought this one. When it does print, the quality is nice - it's just getting to that point that will cause all the cursing.
Pros: High Quality Output
Cons: Difficult to use, Large Footprint, Difficult Setup, unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
1
Off Line Issues
on December 12, 2013
Posted by: RM
from Boston, MA
This printer goes to sleep and goes "off line" be sure to read the review about this issue, which I did before purchasing. Its not a great printer when you can not print when you need to and spend your time trying to trouble shoot the issue.
Cons: Difficult to use, unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
2
Worked OK while it lasted
on February 1, 2014
Posted by: AimingForPaperles
from Milwaukee, WI
I've been a loyal Canon owner for 20 years: cameras, scanners, and printers. I've been happy with their longevity and reliability at a reasonable price point. When my old multifunction Canon printer finally stopped printing I shopped around and decided on the MX922. It was bigger than what I was looking for but had the features I wanted. When installing the drivers it also installed a photo/document management/editing tool that took a couple of minutes to launch and was difficult to navigate. I uninstalled it. I do mostly scanning and the duplex scanning feature worked very well and returned very good quality PDFs. I don't do much printing but while it worked, both simplex and duplex worked well and the print quality was good. Printed 1 picture that came out nicely. After 5 months a paper jammed in the machine on the second pass of duplexing the page. It was normal 20# paper. I followed the manufacturer's online instructions to pull the page from the back access area. Since as there is no way to release the interior rollers, the paper still tore off in the machine to the point it required professional service. The paper was so deep in the machine it could not be removed without tearing down the whole machine resulting in a bill that will be more than the cost of buying a new printer. Very disappointing and unexpected from Canon.
Pros: good quality pdfs and printed pages., easy to set up and use, auto-feeder for scanner for simplex and duplex
Cons: hard to service when needed, document/photo management software slow to launch
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
5
Outstanding features/performance
on April 4, 2014
Posted by: AgudoDan
from Stamford
Hard to believe that all the reviewers who pan this machine used the same one I have. I love it. It's so much better than the prior models, e.g., MX870 and others before that I've had. Software has so many new helpful features, too many to note. I have had none of the problems mentioned by others, except that yes, it's a bit noisy and takes too long recycling before printing, but quality is terrific and no problems after using constantly/daily for 2 months. Highly recommended thus far.
Pros: reliable, Easy Setup, High Quality Output, easy to use, intuitive new features
Cons: Slow Print Speed
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
1
on June 5, 2014
Posted by: Peter
from KY
lost connection all the time, I often had to turn it off and on again in order for it to print. It takes forever (2-5 min) to start up sometime. I made a poor decision to buy it.
Pros: High Quality Output
Cons: Difficult to use, Slow Print Speed, Large Footprint, Difficult Setup, unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
2
I expected more from Canon
on October 23, 2014
Posted by: jjo
from California
I have owned 6 Canon printers over the last 15 years and have loved all of them except this one. It is slow. It is noisy. It takes way too long to "warm up" and actually start printing. It has no rear paper feed. And printing envelopes is a nightmarish job with this printer. In the past I have always recommended Canon to friends wanting to buy a printer. I would not recommend this one to my worst enemy.
Written by a customer while visiting usa.canon.com
Customer Rating
4
Dependable Network Printer
on November 15, 2014
Posted by: U2Farmer
from rural Nebraska
This is my second network printer. Installation has become a lot easier. I am on Apple iMAC computers and Apple Time Capsule router and had no installation problems. I have no problems with the computer working wirelessly. Teens love that it works with AirPrint to print from cell phones and iPad, etc. I also have it hooked up to the telephone line with an answering machine and have no problems as I have had with previous Network printers. Ink cartridges are easy to change and I like the supply level monitoring.
The only thing that really bugs me is that I can't figure out how to align labels to print within the boundaries of the blank labels. Frustrating. I'm also not a fan of the Canon Picture Garden software and don't use it.
Written by a customer while visiting usa.canon.com