lg.com Customer Reviews Collected from lg.com
LG - 16x Internal Blu-Ray Disc Double-Layer DVD±RW/CD-RW Drive - Black
Average Customer Rating:
3.8 out of 5
3.8
Open Ratings Snapshot
Rating breakdown 35 reviews
5 Stars
20
4 Stars
5
3 Stars
2
2 Stars
0
1 Star
8
81%of customers recommend this product. 
(
26 out of 32
)
Customer Reviews for LG - 16x Internal Blu-Ray Disc Double-Layer DVD±RW/CD-RW Drive - Black
Customer Rating
1 out of 5
1
cannot load disc or would take extreme long time
on December 15, 2013
Posted by: george
from NY
The majority of my existing CD and DVD disc cannot load.
All my existing disc loaded on my old LG DVD burner.
The majority of disc I give up and eventually ejected the disc after a long time of the BH16NS40 trying to load it. The new LG firmware did not fix the problem either.
LG have to fix these bugs.
Pros: unknown
No, I would not recommend this to a friend.
Quality
1 out of 5
1
Features
1 out of 5
1
Value
1 out of 5
1
Written by a customer while visiting lg.com
Customer Rating
5 out of 5
5
Good for ripping
on October 11, 2017
Posted by: BobsYourUncle
from Solihull, United Kingdom
[This review was collected as part of a promotion.] Have used this to backup my bought Blu-ray disc and CDs. With MakeMKV I can rip my Blu-ray discs in about 20 minutes and with a 33 GB output file. The drive is very quiet in operation and seems to work well. I've not actually burned any discs with it yet, but will start backing up my photos at some point, and it's good to know that the M discs should last longer than standard Blu-rays.
Pros: Performance
I would recommend this to a friend!
Quality
5 out of 5
5
Features
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting lg.com
Customer Rating
1 out of 5
1
Firmware broke my device
on September 9, 2021
Posted by: Caft
from Uk
Blue ray player wouldn’t play new blue ray disks, looked on LG site was advised to update the firmware, followed the instructions to the letter, got confirmation that it was successful. Rebooted my machine now the drive doesn’t recognise any disks at all.
Pros: Quality
No, I would not recommend this to a friend.
Quality
1 out of 5
1
Features
1 out of 5
1
Value
1 out of 5
1
Response from lg.comBy ^DLILGE Social MediaSeptember 9, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4 out of 5
4
No manual available
on October 31, 2013
Posted by: Without manual
from florida
This product according to LG has no manual available....weird.
Pros: Quality
I would recommend this to a friend!
Quality
4 out of 5
4
Features
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting lg.com
Customer Rating
5 out of 5
5
Super Value for the Price
on July 29, 2018
Posted by: CADcliff
from Chicagoland Region
Direct replacement for an old failed DVD drive. Newer technology, faster and quieter. Installation was a breeze and everything functioned flawlessly for me. Outstanding product.
Pros: Performance
I would recommend this to a friend!
Quality
5 out of 5
5
Features
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting lg.com
Customer Rating
1 out of 5
1
False Advertising!!
on July 23, 2018
Posted by: Bill07675
from new jersey
This " Blu-Ray" drive states the it is M-Disc compatible!
On the front of the drive there is an M-Disc logo! What it doesn't say is that it only supports M-Disc DVDs.Not M-Disc Blu Ray discs!!
Why on earth would you make a drive like this? This has been a horrible experience! Now I have to take my computer apart again and make another trip to the store!!! I certainly will not buy an LG drive!!
No, I would not recommend this to a friend.
Quality
1 out of 5
1
Features
1 out of 5
1
Value
1 out of 5
1
Response from lg.comBy AmberCustomer ServiceJuly 25, 2018
Hello and thank you for the feedback. We are sorry if there was any confusion, however, our specifications never stated the M Disc supported Blu-Ray. It states: The M-DISC™uses a patent rock-like recording surface instead of organic dye to etch your data onto a disc. The M-DISC has been tested and proven to outlast ~~standard DVDs~~ currently on the market. ^AC
Written by a customer while visiting lg.com
Customer Rating
5 out of 5
5
I am so happy .. I went and bought another one
on November 19, 2015
Posted by: Hasan_A
from Schaumburg, IL, United States
I purchased one of these drives 8 months back for my Windows desktop and since then I have burned over 125 plus BluRay discs for my photography business. Its perfect every single time and no coasters.
So when time came to add an external BluRay burner to my iMac I went and bought another one of the LG BluRay burner and paired it with Vantec NexStar DX External USB 3.0 Enclosure. iMac recognized this drive with no issue, works perfectly with PlexDisc 6x Blu-ray every single time.
Pros: Performance, easy to use, Quality
I would recommend this to a friend!
Quality
5 out of 5
5
Features
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting lg.com
Customer Rating
1 out of 5
1
Does not write to Windows 8.1/10 64bit
on January 6, 2016
Posted by: Santon
from Athens, Kentrikos Tomeas Athinon, Greece
I bought this BR for writing DVDs and BRs as well.
It's so frustrating that after upgrading to windows 8.1 (from 7) and now 10 I have an expensive reader, cause it can not write under these OSes.
Unit needs an urgent firmware update
No, I would not recommend this to a friend.
Quality
2 out of 5
2
Features
1 out of 5
1
Value
4 out of 5
4
Written by a customer while visiting lg.com
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