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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
1
Carafe
on August 6, 2015
Posted by: JGSQRD
from Virginia, United States
Gender:Female
As other reviewers posted, I really liked this coffee maker until I broke the carafe while washing--didn't know my own strength apparently, the bottom popped right off. Now, 6 months later, it's collecting dust. If you are going to sell a product, at least have replacement parts easily available.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
VERY BAD!!!
on October 20, 2015
Posted by: Denise
from Galva, IL, United States
Gender:Female
I bought this in mid-August, 2015 and guess what? It has stopped working already!!!! Extremely disappointed in the fact that I am seeing similar reviews and Black and Decker has done nothing about it. Unfortunately I don't have a receipt or I'd formally complain. Might have to be the last time Black and Decker gets any of my money!! SO WRONG THAT THEY CONTINUE TO SELL A BAD PRODUCT KNOWING IT'S BAD.....
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Leaks
on November 8, 2015
Posted by: A_shley
from Springfield, IL, United States
Gender:Female
I bought this coffee maker 6 months ago. We originally were not happy with the coffee because there is not an option to add a filter. Our coffee contained very fine grounds and would leave rings on our mugs because it was "thick". This happened with different kinds of beans and we tried all the different grinding/strength options. NOW, after 6th month of putting up with this, the machine leaks about a cup of water each time we use it. AVOID this model. :(
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
No replacement carafe
on June 29, 2019
Posted by: reyrios
from Monterrey, Mexico
Gender:Male
I bought this coffee maker over 3 years ago and I use it daily, I just love it. Unfourtunately the carafe just broke and I feel very sad because I can't find a replacement carafe for this model. There's only 2 replacement carafe available in this site and I have read comments it does not fit this model. Is there a possibility a carafe for this model will be available in the near future? I live in Mexico btw.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, July 1, 2019
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m happy to hear that you love your coffeemaker, but I’m sorry to hear of the experience you’ve had with your carafe. We engineer our appliances for optimal operation in the region they are distributed in. Differences in electric power service, governmental regulations, safety standards, and consumer needs affect our offerings in different regions. Because of these differences, we are unable to ship our products outside of the United States and Canada. Please see the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Blinking Light
on September 13, 2015
Posted by: jacobg
Woke up this morning, pressed the power button, got a blinking light and no coffee. I have had this for four months and have loved it until now.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Cannot find replacement carafe
on July 10, 2016
Posted by: TravelingFoolTX
Gender:Female
I've had my Black + Decker CM5000B coffee maker about six months. While cleaning the carafe, somehow it cracked on the bottom and I am having a difficult time finding a replacement anywhere. The one on the website is not compatible, it's very upsetting. Please advise, thank you.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 12, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear about the broken carafe. The satisfaction of our customers is vital to us, and I'm happy to advise that your replacement is preparing to ship via UPS. If you need further assistance, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Flashing light
on May 17, 2017
Posted by: Salvador Robles
from Guadalajara, México
Gender:Male
flashing light and no other response. Unplugged again, this time a little longer.. and still unresponsive to start..well, clock needs to be reset, that's not working either.. Nothing in the manual about flashing lights, unresponsive startup or clock setup, etc....very disappointed. Can you please help with this?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 22, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear your coffee maker has stopped brewing properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Still needs work
on January 9, 2015
Posted by: MisterBoffo
from USA
Gender:Male
I have owned a couple of competing combination units for a number of years. This one is better in some ways and worse in others. It's easier to clean thanks to the combination grinder and filter, but because the permanent filter is mesh it allows fine pieces to pass through and form sludge at the bottom of the pot. Unlike the competition, the design doesn't allow the use of paper filters to alleviate this or to empty all of the grounds without rinsing. The pot has marking on only one side, making it less user-friendly to fill for left-handed users; its lid is hinged and tends to flop into the way when filling the reservoir. On the other hand, this unit is much quieter while grinding and the display is much easier to read, especially because it is backlit. There is a maximum of 2 hours before the unit will turn on, as opposed to 4 for the competitor's. I bought this unit because my old unit broke; this appears to have a more robust design. There is a feature to allow you to take a cup while coffee is brewing, but if you use it be quick -- there is also an overflow drain that uses the same opening and will start spewing coffee onto the hot plate in a few seconds. All in all this unit is on a par with other brands, but with some changes it could become the best.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com