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Customer Reviews Collected from lg.com |
LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 881 reviews
5 Stars
426
4 Stars
162
3 Stars
65
2 Stars
59
1 Star
169
70%of customers recommend this product.
(
498 out of
711)
Customer Reviews for LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Had to have the Compressor replaced twice in 6 mos
on December 28, 2017
Posted by: Too far out to help
from Northwest Idaho
Loved the Refrig for the first year with two ice makers. However NOW we have had to have the compressor replaced 2x and looks like again. Without a Refrig for 6 weeks each time and hard with Holidays and family. Tech said he can not keep up with the demand of compressors to be replaced. Trying to get rid of this very expensive kitchen decoration and get a Refrig that we can use for the next 10 years. Do not buy this model.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy Chris, Customer Service, December 28, 2017
What you have described is far from what we expect. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Lack of parts
on November 29, 2017
Posted by: noparts
from Roanoke, TX, United States
Compressor failed before being 3 years old. Cannot get an answer on when new compressor would be available. Lost all contents and unit has been down for weeks
No, I would not recommend this to a friend.
Response from lg.comBy Chris, Customer Service, December 14, 2017
If you're still experiencing issues, head to our support page on Twitter, @LGUSSupport or on facebook at www.facebook.com/LGUSA and our specialists will be happy to look into it. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Want my money back
on November 6, 2017
Posted by: FamC
from Los Angeles, CA, United States
[This review was collected as part of a promotion.] I bought this last year thinking I was buying one of the best new technology on refrigerators but last month it just stop working . Not cooling or freezing. This is a nightmare . Even worst when we just had a couple of days reaching temperatures up to102 .I wish I could get my money back and buy and old model but worth the price but more important reliability .
I'm so disappointed. I hope soon we can have our money back or at least an LG technician fixing this mess.
I'm so disappointed. I hope soon we can have our money back or at least an LG technician fixing this mess.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Chris, Customer Service, November 21, 2017
If you're still experiencing issues, head to our support page on Twitter, @LGUSSupport or on facebook at www.facebook.com/LGUSA and our specialists will be happy to look into it. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Died in 2 years! WTH! SMH! PO@LG
on May 17, 2019
Posted by: BB33569
from Riverview FL
piece of excrement apparently. Didn't last 2 years even. Don't remember exactly what I paid but it was WAY too much for 1 year 11, months and 22 days of life.
Quality
1
Features
2
Value
1
Response from lg.comBy Chris, Customer Service, May 17, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Posted by: mariekb
from Forney, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased the LG LFXS29766S and 11 months later I came home from a weekend trip to a wet floor and all of my food in the refrigerator and freezer ruined. after almost 3 weeks of waiting for repairs I still have no refrigerator. We are waiting for a compressor, dryer and a switch that have gone out. I paid over $2,700.00 for this refrigerator. Not a quality product and I hope someone has the means to file a class action suit on LG.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Chris, Customer Service, May 14, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues so soon. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
2
DOOR DOESN'T CLOSE WELL
on June 20, 2016
Posted by: Team G
[This review was collected as part of a promotion.] I BOUGHT THIS ONE WEEK AGO AND THE DOOR IN DOOR FEATURE IS GREAT BUT THE MOST EXTERIOR DOOR DOES NOT CLOSE FOR ME. YOU REALLY HAVE TO PUSH IT HARD AND HOLD IT IN SO THAT IT STICKS; TOTALLY DEFEATS THE PURPOSE OF HAVING THIS EASY OPEN DOOR FOR MY KIDS WHEN THEY CAN'T EVEN KEEP IT CLOSED. BUMMER.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Written by a customer while visiting lg.com
Customer Rating
2
Water and ice taste metallic even after flushing
on October 21, 2016
Posted by: JLWheels
from Richmond, VA, United States
[This review was collected as part of a promotion.] Water and ice taste metallic even after flushing 10 gallons of water. Filter was installed by delivery personnel on delivery
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
BAD!! DO NOT BUY!!
on December 12, 2018
Posted by: VERYUnhappy 1
from Raleigh, NC
Bought this refrigerator 2 years, 8 months ago. Thank goodness with 3 year extended warranty.
Took a week for a technician to come out to look at it. First thing the technician said: " Those LG refrigerators are know to have issues with the compressor"
Took a week for a technician to come out to look at it. First thing the technician said: " Those LG refrigerators are know to have issues with the compressor"
Now a compressor needs to be ordered and it will be AFTER Christmas, before it comes in and can be installed, which means I have NO refrigerator over the holidays!!!!
And what happens if this compressor also fails? Do I need to spend several hundreds $$ on more warranty?
And what happens if this compressor also fails? Do I need to spend several hundreds $$ on more warranty?
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy CS, Social Media , December 13, 2018
That's terrible to know you're experiencing issues with your refrigerator. I understand the frustrations with a compressor failure right before the holidays. Wow! I appreciate the feedback needed to alert us about this matter. If you're in need of additional support, follow the enclosed link below so that we can further assist. Thanks! ^ CS https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=184068504&agent=4588426
Written by a customer while visiting lg.com