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Customer Reviews Collected from frigidaire.com |
Frigidaire - Gallery 26.0 Cu. Ft. Frost-Free Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Average Customer Rating:
3.9
Rating breakdown 831 reviews
5 Stars
337
4 Stars
261
3 Stars
104
2 Stars
60
1 Star
69
76%of customers recommend this product.
(
611 out of
802)
Customer Reviews for Frigidaire - Gallery 26.0 Cu. Ft. Frost-Free Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Customer Rating
1
Worst ice dispenser ever
on October 24, 2019
Posted by: ttt184
We bought this frig based on you place a large water bottle or cup under the ice or water without having to tilt the cup. The ice dispenser gets stuck often and too much falls out or randomly hits the floor after you've walked away. You often have to open the door and unjam ice. Or run you hand up the dispenser to loosen the jam. Very aggravating. I would not recommend.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, October 28, 2019
Hello TTT184. Thank you for your time and recent business with us! As we strive to produce high-quality products and services for deserving consumers like you, we would like to assure you we capture all consumer feedback to enhance Frigidaire’s overall operations and quality.
We can recommend to make sure ice is not clumping up in the ice container, which would then cause larger cube sections to come through the dispenser. If you would to speak about these matters in more detail, please give our team a call. Our team may be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
We can recommend to make sure ice is not clumping up in the ice container, which would then cause larger cube sections to come through the dispenser. If you would to speak about these matters in more detail, please give our team a call. Our team may be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not working after 3 years
on August 9, 2019
Posted by: Mele16
It has only been 3 years and my refrigerator is not working. The temperature is saying a higher temperature then what is set. Now my freezer is accumulate ice and everything is melting. I should not have to be repairing nor be buying a new refrigerator after three years. The problem is I have the whole set of Fridgiaire gallery set and my dishwasher hold water at the bottom and doesnt clean right and smells. I am so disappointed and upset cause I have to figure out where I'm going to come up with the money to fix or buy a new one.
Response from frigidaire.comBy Briana, Online Outreach Specialist, August 12, 2019
Hello, Mele16! Thank you for your feedback! We sincerely apologize for your experience with your Frigidaire 25.6 Cu. Ft. Side-by-Side Refrigerator. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. If you have any additional questions, comments or concerns, please contact us directly at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
2
Big, noisy and evaporator fan causes ice build up
on December 3, 2019
Posted by: Heygar
Kept this fridge for 3 years and finally gave it away.
From the moment we bought it, we spent a lot of time at home going, "What's that noise?".
After about a year, the freezer started making such a racket, I had to turn it off in the middle of the night.
Figured out ice was building up around the evaporator fan and learned how to fix it.
After dismantling the thing the third time I finally decided I'd had enough.
Don't think I'll buy another Frigidaire.
From the moment we bought it, we spent a lot of time at home going, "What's that noise?".
After about a year, the freezer started making such a racket, I had to turn it off in the middle of the night.
Figured out ice was building up around the evaporator fan and learned how to fix it.
After dismantling the thing the third time I finally decided I'd had enough.
Don't think I'll buy another Frigidaire.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, December 6, 2019
Hello Heygar.
We are sorry to learn that your ownership was not been satisfactory. This is certainly not the brand impression we strive for each day.
If we can be of any assistance in the future, please do not hesitate to contact us directly. Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST) Kindly, Anna
We are sorry to learn that your ownership was not been satisfactory. This is certainly not the brand impression we strive for each day.
If we can be of any assistance in the future, please do not hesitate to contact us directly. Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
2
Noisy
on November 30, 2015
Posted by: DanFam
from Tennessee, United States
Great lighting inside. Only 2 complaints that I consider annoying. First, is that the refrigerator is very loud. We can hear whining sounds off and on throughout day/night. It was serviced for this recently and a dampening pad was placed which has helped a good deal but can still hear the sounds at times. Second, redesign the water dispenser. It lies up against ice dispenser and it is hard to refill water bottles without water going everywhere.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick , Online Outreach Representative, December 27, 2015
Hiya, DanFam! Thank you for your feedback on our Frigidaire Gallery Side-by-Side Refrigerator. I appreciate your comments and time. With your new high-efficiency refrigerator it may make unfamiliar sounds. These are all normal sounds and soon will become familiar to you. The sounds indicate your appliance is operating as designed. Hard surfaces, such as vinyl or wood floors, walls, and kitchen cabinets may make sounds more noticeable. Modern, high-efficiency compressors operate much faster than older models. The compressor may have a high-pitched hum or pulsating sound. If the noise gets louder, please give us a call directly. Thanks again, for being part of the Frigidaire Brand family! –Regards, Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not even a year old
on July 26, 2016
Posted by: Boe77
Ice maker broke already, already bought 4 filters. Drawer cracked already. DO NOT BUY.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
1
I expected better for the money
on June 30, 2017
Posted by: DestructoTex
from Brenham, TX, United States
[This review was collected as part of a promotion.] Four issues with this refrigerator:
1. The ice dispenser is poorly designed. The opening in the door isn't large enough for ice cubes to flow out, which causes ice to back up into the freezer and come crashing to the floor when the door is opened.
1. The ice dispenser is poorly designed. The opening in the door isn't large enough for ice cubes to flow out, which causes ice to back up into the freezer and come crashing to the floor when the door is opened.
2. The crushed ice feature works well, but doesn't stand up to moderate use. My ice crusher broke after a year of use. A piece inside actually broke off after several uses in a row one day.
3. Just a few weeks after I got this refrigerator one of the shelf brackets in the freezer pulled loose from the side wall, which I was told wasn't covered under the warranty. It's a huge pain and makes for an almost unusable shelf.
4. The filter replace feature doesn't seem to actually sense when a filter needs to be replaced. The water in my area has a lot of minerals, which clogs up filters quickly. My water could be down to a trickle, but the filter good light will still be lit, indicating that there's no need to replace the filter.
This is the most expensive refrigerator I've ever purchased, and I expected better for the money.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, July 3, 2017
Thank you for your valued feedback, DestructoTex. Your input is extremely important to us and will be carefully reviewed when determining how to accommodate both current and new consumers. -Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
1
DONE WITH FRIDGIDAIRE!! DO NOT BUY!!
on July 4, 2019
Posted by: Bradnobuynomorefridgidair
from Louisiana
The ice crusher broke after a year and this is apparently a common thing...the whole bin has to be replaced to fix it and will continue to be a problem if you use the crushed ice...but the worst is the ice jams...the whole design is trash...just about every time the ice gets stuck because the ice is too long and the hole it falls out of is too small. I mean, when you're have a built in error code for this it means you knew that you have a problem...30 years ago my parents had a ice despensor and for over the many years they had it...zero jams. THIS IS JUST ABOUT EVERYTIME. FIX THE ICE CRUSHER DESIGN AND DONT PUT MOVING METAL PARTS IN PLASTIC! And another thing...the ice crusher blades were bent up from crushing ice so quit using cheap steel.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, July 10, 2019
Hello Brad. Thank you for taking the time to reach out to us regarding your concerns. I can certainly understand that you would like this matter resolved quickly. Please be on the lookout for an email correspondence from our team regarding a resolution. We do apologize for any inconvenience you have incurred with these concerns. If needed, our team may be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
2
good fridge HORRIBLE ice maker
on October 21, 2019
Posted by: Thejerk54
This unit is over 3 years old and out of warranty so I don't expect any help from the manufacturer. Our problem is and has been the ice maker. Ice maker has been replaced twice and serviced more than 4 times. The main issue is the ice dispenser. Ice OFTEN gets clogged in the dispenser chute, trapping the dispenser door open making the dispenser "THINK" we still have a container under the dispenser, making it continue to try to dispense ice. The ice backs up. When you open the freezer door, all the backed up ice spills out. Factory service has tried to remedy the issue by adjusting the water level in the tray to make the cubes smaller but that has never helped. The second issue is the fact that this maker is incredibly slow at making ice. We have an older Gallery model out in the garage with the older style ice maker that makes ice 3x faster. I can empty the ice container and it will refill it in one day. The ice maker in this unit will often run out with just regular use of just two people and it can not keep up. I was told that this refrigerator was available with the older style maker but you can not retrofit. This ice maker is total JUNK and right now, we are about to junk the whole unit to get one with a usable ice maker.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , October 24, 2019
Hi, Thejerk54! We apologize for any matters that you have experienced with your refrigerator. Please know that we make every effort to produce quality products and your feedback does not go unnoticed. We understand that you are experiencing slow ice production. Your ice-maker should make about 80 cubes in 24 hours, which is normal. If your ice-maker is producing less than the amount given, you want to make sure that your water valve is completely open and that you do not have low water pressure.
However, based on the information provided, we were unable to locate any contact with us or service request pertaining to your concern. So that we are able to properly assist and address all of your ice maker concerns, feel free to reach out to us at, 1-800-374-4432 Monday-Friday, 8:30am-8pm EST or by email at socialcare@frigidaire.com at your convenience.
Kindly,
Ciara
However, based on the information provided, we were unable to locate any contact with us or service request pertaining to your concern. So that we are able to properly assist and address all of your ice maker concerns, feel free to reach out to us at, 1-800-374-4432 Monday-Friday, 8:30am-8pm EST or by email at socialcare@frigidaire.com at your convenience.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com