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Customer Reviews Collected from frigidaire.com |
Frigidaire - Gallery 26.0 Cu. Ft. Frost-Free Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 831 reviews
5 Stars
337
4 Stars
261
3 Stars
104
2 Stars
60
1 Star
69
76%of customers recommend this product.
(
611 out of
802)
Customer Reviews for Frigidaire - Gallery 26.0 Cu. Ft. Frost-Free Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
4
Really great refrigerator
on February 10, 2018
Posted by: kelli727
from Salem, UT
[This review was collected as part of a promotion.] I've had my refrigerator for almost seven months and it has been really great. The only thing that has been a bit of a frustration is that sometimes the ice comes out in "twins" and blocks the opening. The ice backs up quickly and I have to open the door to stop it from dispensing. Then I have to force the ice through the opening and it often makes a big mess. I'm sure this happens in part to the fact that I live alone and don't use the ice dispenser as frequently as a family would. Other than that, the fridge works great and I am very happy with it.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Good features but...
on February 17, 2018
Posted by: Dawn_73
from Arizona
[This review was collected as part of a promotion.] The drawers in the freezer don’t fit so they fall off as soon as anything is placed in them. It’s really irritating
I would recommend this to a friend!
Response from frigidaire.comBy Ciara, Online Outreach Specialist, February 19, 2018
Hi Dawn!
Thank you for bringing your matter to our attention. So that we are able to properly assist you with this concern, we would like you to reach out to us directly at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience, so that we are able to do so. We look forward to hearing from you.
Kindly-CiCi
Thank you for bringing your matter to our attention. So that we are able to properly assist you with this concern, we would like you to reach out to us directly at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience, so that we are able to do so. We look forward to hearing from you.
Kindly-CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
2
Busted
on February 22, 2018
Posted by: Loriann44
from Pahoa Hawaii
[This review was collected as part of a promotion.] 3 months after purchasing this refrigerator my ice maker makes ice but will not come out of freezer into glass. Arm keeps freezing up on delivery system. The refrigerator is freezing my eggs. I have the settings on the recommended temperature settings. I have a repairman ordering replacement parts. Waiting for repairs to be completed.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Squeaky drawers
on April 11, 2018
Posted by: USN SS
from Jacksonville, Florida
[This review was collected as part of a promotion.] This refrigerator has some really squeaky drawers, almost as bad as finger nails on a chalk board.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , April 12, 2018
Hi USN SS!
Thank you for bringing your concerns to our attention. A tip that can alleviate your matter is to rub waxing paper on both sides. This can assist with any squeaking and help it glide smoother.
It this does not resolve your concern, please reach out to us at -888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly-CiCi
Thank you for bringing your concerns to our attention. A tip that can alleviate your matter is to rub waxing paper on both sides. This can assist with any squeaking and help it glide smoother.
It this does not resolve your concern, please reach out to us at -888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly-CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
1
NOT RECOMMENDED
on September 28, 2018
Posted by: Wedty
from Waterloo IA
When we moved into this home 2 years and 3 months ago (we have owned 3 homes now which we had kept previous owners appliances to never have a problem except once with stove that was a small fix) we decided to purchase all new appliances. We wanted stainless steel and went with the Frigidaire Gallery line for stove, fridge, microwave, and dishwasher. The only 2 I would recommend are oven and microwave.
But the main thing I want to review and warn you about is the refrigerator-this thing has been nothing but problems. One month after it was out of warranty go figure we had a serviceman come from where we purchased from because it was giving an error and making extremely LOUD noises because the fan was froze up from the ice maker. The service call which isn’t cheap didn’t amount in much. Now for the last 6 months or so we have to completely empty our fridge and freezer (talk about a pain in the butt) and defrost it. When we plug it back it is loud as well. I want what I consider my “new” fridge to work correctly! I understand that nothing last forever but a fridge over a thousand dollars should work for at least 5 years without problems in my opinion and I see by other reviews I’m not the only person having problems! Just regret not reading them sooner! One thing I have learned from this is I won’t EVER purchase from Frigidaire again!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , October 1, 2018
Hi Wedty!
We apologize for your experience with your purchase and thank you for bringing it to our attention.
In researching, we were unable to locate any contact with us or service request pertaining to your concern.
So that we are able to gain a better understanding and address any concerns, please reach out to us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly- CiCi
We apologize for your experience with your purchase and thank you for bringing it to our attention.
In researching, we were unable to locate any contact with us or service request pertaining to your concern.
So that we are able to gain a better understanding and address any concerns, please reach out to us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly- CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
2
Looks good HOWEVER....
on October 4, 2018
Posted by: TOADally
from Tampa, FL
10 months ago I purchased the side-by-side Fridgidaire refrigerator and it started soon after freezing up on the fridge side. Lettuce and eggs should not freeze! It looks good but I would like an appliance that works properly too.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Briana, Online Outreach Specialist , October 5, 2018
We apologize for your experience with your refrigerator, TOADally. Rest assured, we make every effort to manufacture quality products and your concerns will not go unnoticed. In researching, we were able to see that your matter is currently in the process of being resolved.
Should you have any questions or concerns, please reach out to us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience. ~Briana
Should you have any questions or concerns, please reach out to us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Wouldn't buy again
on March 19, 2019
Posted by: Drue
from NOLA
The ice maker will only dispense crushed cubes as you can no longer select cubed. The ice maker sounds like someone has a hammer inside of the unit before it drops. The baskets in the freezer don't stay in tracks. If you try to slide them the entire basket falls.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, March 22, 2019
Hey, Drue! Thank you for taking the time to write to us. We're sorry to hear that your experience has not been positive.
I understand that your refrigerator is not dispensing cubed ice and the baskets don't stay in the tracks. Please look for my email communication to you shortly. Kindly, Courtney
I understand that your refrigerator is not dispensing cubed ice and the baskets don't stay in the tracks. Please look for my email communication to you shortly. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worst fridge ever
on June 23, 2019
Posted by: FrigidaireNeverAgainNever
from Stewartsville NJ
Terrible product. I will never buy another fridgedaire product again in my life. Ice either dispenses one sad little cube or 10 or 12 all at once. The ice keeps coming after you let go of the dispenser. Then it either jams or little chips of ice fall all over the floor. Chips come out even though cubes is selected which has ruined our hardwood floor all around the fridge because it’s impossible to pick up every single little ice chip. DO NOT BUY. How this product got released to the market is beyond me. Also have fridgedaire dishwasher which doesn’t work well either.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, July 6, 2019
Oh no, Valued Customer! We're sorry to hear that you've had this experience with the icemaker/dispenser on your refrigerator. Rest assured, we make every effort to manufacture quality products, and your concerns have not gone unnoticed.
Please take a moment to contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Please take a moment to contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com