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Customer Reviews Collected from frigidaire.com |
Frigidaire - Gallery 26.0 Cu. Ft. Frost-Free Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 831 reviews
5 Stars
337
4 Stars
261
3 Stars
104
2 Stars
60
1 Star
69
76%of customers recommend this product.
(
611 out of
802)
Customer Reviews for Frigidaire - Gallery 26.0 Cu. Ft. Frost-Free Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
2
like the finish
on December 14, 2016
Posted by: clem37
from Sydney, New South Wales, Australia
[This review was collected as part of a promotion.] Just have had problems with the ice make where the ice to go over the floor etc
Response from frigidaire.comBy Courtney , Online Outreach Specialist, January 6, 2017
I hate to hear about your recent icemaker experience, clem37. Please look for my email communication to you shortly. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
2
Not recmended
on December 29, 2016
Posted by: lisalberta
from Alberta, Canada
Purchased this fridge May 30, and now end of Dec we are on our second repair with this fridge. First was the ice door flap would not close and now the Evaporator fan has seized.. The finish and lighting is nice, but overall this fridge is loud, gurgles, popping sounds, the ice maker is really loud when it refills and does not have chilled water. The ice maker shoots ice everywhere, either you get no ice then it spits out 20 cubes at once, always cleaning the floor in front of the fridge.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, January 13, 2017
On behalf of Frigidaire I apologize for any inconvenience your appliance has caused you and your family, lisalberta,. This is absolutely not the experience we wish upon any of our consumers. I regret that you had to have a service call so soon and unexpectedly. I hope you are satisfied with the resolution you were provided. Should you have any questions, please reconnect with us by calling our Customer Engagement Center at 877-435-3287 for assistance. The hours for the Customer Engagement Center are 8am to 8pm Monday through Friday, and Saturday 9am to 6pm EST. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
Side by side
on March 15, 2017
Posted by: G Marsi
from Bonita Springs, FL, United States
[This review was collected as part of a promotion.] Purchased 3 months ago for more storage. Happy with size and upgraded stainless finish. Not so much with the movement of the drawers. Also, ice tends to lump up jam the door Shute.
I would recommend this to a friend!
Response from frigidaire.comBy Courtney, Online Outreach Specialist, March 27, 2017
Hey G Marsi! Thank you for sharing your refrigerator experience with us. I recommend making sure that the door gasket and ice chute is sealing/closing properly to prevent warm air from entering, which causes frost buildup. Should this prove to be unsuccessful, please contact us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST for additional assistance. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
The worst appliance I have ever owned
on April 29, 2017
Posted by: wee lass
from Columbus, OH, United States
We bought this refrigerator in March of 2014 and it is a constant source of stress for me. For starters, product design is terrible. The ice cubes are shaped so they become lodged in the chute, which backs up very quickly causing it to either stop -- OR shoot out the backed-up ice all over the floor. The other nightmare scenario is when backed up ice presses against the water control causing water to shoot out uncontrollably. I can't have children or guests use the ice maker because of the potential for disaster. I avoid using it and have to reach in and grab ice from the bin. I had a technician come out who said that the problem was that the ice cubes weren't frozen enough and to turn down the temp to -6 degrees when the manual says zero. That didn't work, as the problem is POOR DESIGN. Then, on the refrigerator side, the temperature started fluctuating about 6 months ago - The temp reads 35 degrees, yet I have frozen eggs and heads of lettuce. The crisper drawers are cheap plastic and you have to manipulate them to slide back into place. It is attractive looking, but that's the only nice thing I can say. Be warned, this isn't your grandmother's Frigidaire brand!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 1, 2017
Yikes Malone! I sincerely apologize for any matters you have experienced with your refrigerator. In researching, I was able to see that your matter with your ice maker was successfully taken care of under the warranty coverage. However, we would like to gain more insight pertaining to your matters to assist you properly. We would appreciate if you connected with us by phone at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience. Best- CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not worth it
on May 7, 2017
Posted by: MarneNewman
from Ocala, FL, United States
I have had this fridge since feb 2015 and have had nothing but issues with it fro day one. Ice maker broke twice, control board broke, front panel on the fridge didn't work right, water filter froze constantly and didn't allow me to use the water, had to purchase a bypass. Was more of a headache than what it was worth. Don't waste your time.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 8, 2017
Oh no! MarneNewman, I apologize for the frustration and inconvenience this may have brought to you and your family. Although we place a great deal of emphasis on quality control, there are occasions when even the best products may malfunction. If there is a current matter we can assist you with, please do not hesitate to reconnect with us directly for assistance. Please call Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 877-435-3287. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible fridge
on May 31, 2017
Posted by: Waldo202
from Dallas, TX, United States
Ice maker constantly jams poor design, very loud growling sound tech said it was compressor and its normal....do not buy!!!!!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, June 2, 2017
Oh no! Waldo202, I am dismayed to hear of your dissatisfaction with your refrigerator. Page 36 in your Owner’s Manual has some good tips for dealing with a jamming ice dispenser. Modern, high-efficiency compressors may have a high-pitched hum or pulsating sound. You will find a list of the normal operating sounds on page 29 of your Owner’s Manual. The only sound that comes close to “growling” is the gurgling sound the evaporator refrigerant may make. Please take a moment, at your convenience, to reconnect with us directly. We would like to review your information, and see where we might be able to assist. Please call Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 877-435-3287. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good purchase
on June 12, 2017
Posted by: The Everts
from Bennington, NE, United States
[This review was collected as part of a promotion.] Bought this when we moved into our new house. It's super spacious in the fridge and freezer. Lives up to its smudgeproof promise. The ice maker is a little quirky. Often the ice gets jammed up, causing excessive amounts of ice to release all over my floor.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent Replacement
on June 16, 2017
Posted by: Working Woman
from Lugoff, SC, United States
[This review was collected as part of a promotion.] We bought this Refrigerator to replace a 12 year old one that stopped making ice. Needless to say - it's AWESOME......from the lights to "grow brighter" to the many "bins" where you can adjust for what is stored in them. Having the temperature displayed is a great feature along with the "odor" filter in the refrigerator section. Great appliance.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com