Overall Customer Rating
2.6 out of 5
2.6
Open Ratings Snapshot
Rating breakdown 33 reviews
5 Stars
13
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
19
33  reviews)
(33 Reviews)
39%of customers recommend this product. 
(
13 out of 33
)
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Overall Customer Rating
2.6 out of 5
2.6
Open Ratings Snapshot
Rating breakdown 33 reviews
5 Stars
13
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
19
33  reviews)
(33 Reviews)
39%of customers recommend this product. 
(
13 out of 33
)
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  • Tech Insider Network
Customer Rating
1 out of 5
1
Brutal Consultation
on April 26, 2010
Posted by: Anonymous
from Katy, TX
This was such a waste of my time. This guy comes in, tells you everything you already know. Doesn't listen to requests, and then doesn't take any notes. Pretends to know what you want and starts recommendations based on your direct requests. Five days later, you get an order slip with a whole bunch of stuff he said you actually don't want and does not include anything you particularly wanted (e.g. plasma vs. LCD TV's). I am headed back to Best Buy on the Katy FWY in TX to get my $99 back. Geek squad did not pull through on this one and tarnished best buy's stronger retail brand. My consultant was Abe R. Avoid him at all costs.
What's great about it: I wish something...anything
What's not so great: biggest waste of time / $
No, I would not recommend this to a friend.
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+35points
49of 63voted this as helpful.
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Customer Rating
1 out of 5
1
Very Disappointed
on January 24, 2010
Posted by: RCS2010
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from Lafayette, IN
I am building a new house and went to BB to get information on multiple items I wanted to install in the house. 2 TV's, Home Audio System, Mounts, Cables, etc.. The sales guy suggested an in home consultation. Not what I came to the store for but thought it may not be a bad idea to get another opinion on what I wanted to do. The rep showed up at the house on time (Oh there is something good) I told him what I was wanting to do and that I wanted to install everything myself if possible. I also told him I had a limited budget and did not need top of the line stuff. After 15 minutes he said he would email a proposal in a day or two. I received his proposal the next day for $9000+ which included a Universal RF Remote that would control everything, it added around $1500 to the cost with all of the programming and equipment that goes with it. I emailed back right away telling him I didn't think I needed the reomote because of the cost. It took another email from me to get him to respond after 6 days and when he did the proposal still included the remote and intallation that had been reduced. I asked for another proposal without the remote and after another 6 days and another email from me he replied saying he would look at it and I could also contact his partner. Several days went by without a reply so I contacted his partner who said he would take a look at what I wanted and get back to me. He never has. It has been over a month now and I stll don't know any more that I did the day I went to the store. It seems that if there is not a large installation fee included they loose interest.
I would say if you don't have a budget and want everything installed for you this service MIGHT be OK. If you have a budget and want to install yourself DON"T WASTE YOUR TIME.
What's great about it: Still Thinking
What's not so great: Never have received a final quote
No, I would not recommend this to a friend.
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+16points
20of 24voted this as helpful.
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Customer Rating
1 out of 5
1
Waste of Time
on April 16, 2009
Posted by: laxwho
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from Philly
I am in the process of finishing my basement. I went to BB and spoke to somebody there and they were very helpful. Gave me lots of ideas and options. They suggested I have the Geek Squad come out and really design something specific for my space. Since I get the $99 back when I buy, I think at least $500 worth of equip, which I'll do, I thought it sounded like a great idea. What a waste of time. (He really wasn't here too long.) He came in and asked what I wanted. I told him surround sound projection tv etc... Asked what my budget was. I told him I wanted something good but it didn't need to be top of the line. He then started typing on his laptop. Basically I got a spread sheet that listed top of the line equipt. ($1700 receiver, $3500 projector, etc...) Total over $13,000 for equiptment. I told him that was probably a lot more than I needed and he said it was just a starting point and I could work back from there. No information about the products. Why they are reccommened or alternatives. Where I could save money where I should send more. I will end up going back to the store talking with the person there who was very helpful. Obviously, expeirences will be different depending on who comes out to your house.
What's great about it: you get your money back when you do buy stuff at BB
What's not so great: Didn't really tell me anything
No, I would not recommend this to a friend.
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+13points
15of 17voted this as helpful.
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Customer Rating
1 out of 5
1
Geek Squad: Not so much
on June 16, 2010
Posted by: Mcdmike
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from Tybee Island, Ga
I bought the inhome consultation SKU# 7982481. Doug came out on 6-4-10. Promised a report that day or the next by email. Have not received the results. At this point not interested in Best Buy. How about my money back???
What's not so great: No result
No, I would not recommend this to a friend.
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+24points
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1 out of 5
1
Waste of Money
on February 6, 2010
Posted by: chiman1
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from Chicago, IL
My proposal was emailed 3 days after the Geek Squad consultant had promised (I am on a tight schedule since our contractor is ready to put the walls back up). When recieved, the proposal was simply a purchase order list - everything was an upsell from what we had discussed. And the consultant didn't leave the coupon. A complete waste of time. Better to do your research online and talk to in-store sales people.
What's great about it: Showed up on time
What's not so great: No additional information - Pure upsell
No, I would not recommend this to a friend.
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+14points
19of 24voted this as helpful.
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Customer Rating
5 out of 5
5
Well Worth the Cost
on December 29, 2008
Posted by: CameraMan
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from Goose Creek, SC
We knew we wanted a nice media room in our new house so we spent the $$$ to have a consultant come out to our house while it was still being built. This way he could see the location where the speakers would be pre-wired, etc. He asked lots of questions about the things we planned to watch and to our surprise even recommended a smaller TV than we were originally planning to buy. After taking inventory of the components we already had he emailed us a couple of lists of things to buy. We were undecided about wall mounting the TV so he provided a list of options with a wall mount and without. He also provided multiple choices for TVs and Blu-ray players.
Shopping list in-hand we headed to the store and bought everything on his list. The best part came when the price he quoted for one item was lower than it should have been the folks at the store honored the lower price without question. We are extremely pleased with our consultation.
What's great about it: Complete list of eveything to buy once consulation is completed
I would recommend this to a friend!
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+10points
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Customer Rating
1 out of 5
1
no one ever showed up for a consultation
on February 1, 2010
Posted by: melba1
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from haymarket va
I am still waiting for the geek squad to come to my house to do the consultation. I have been waiting for one month.
What's great about it: nothing
What's not so great: I paid $99 for nothing
No, I would not recommend this to a friend.
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+13points
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1 out of 5
1
not good
on September 6, 2010
Posted by: Anonymous
from fort worth, texas
after waiting two weeks for them to show up i just cancelled the service call, a home theater system cost somewhere in the area of $3,-4,000. i am suprised. but this is the second time i've had problems with this geek squad
What's not so great: service not very good
No, I would not recommend this to a friend.
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+21points
36of 51voted this as helpful.
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