Overall Customer Rating
2.6 out of 5
2.6
Open Ratings Snapshot
Rating breakdown 33 reviews
5 Stars
13
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
19
33  reviews)
(33 Reviews)
39%of customers recommend this product. 
(
13 out of 33
)
Share this product:
Facebook Digg DelIcioUs
0 Questions & 0 AnswersAsk the manufacturer, the community, fellow shoppers and Best Buy staff. Share your answers.
Read all Q&As
Overall Customer Rating
2.6 out of 5
2.6
Open Ratings Snapshot
Rating breakdown 33 reviews
5 Stars
13
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
19
33  reviews)
(33 Reviews)
39%of customers recommend this product. 
(
13 out of 33
)
Share this product:
Facebook Digg DelIcioUs
0 Questions & 0 AnswersAsk the manufacturer, the community, fellow shoppers and Best Buy staff. Share your answers.
Read all Q&As

Customer Image Gallery

Previous
Next
Page of 1

Customer Image Gallery

Previous
Next
Page of 1
Filter Reviews by: Rating, Verified Purchase
Filter Reviews by: Rating, Verified Purchase
Best Buy Customer Reviews
Filter Reviews By:
and Star Rating
  • or
  • or
  • or
  • or
  • or
MoreFewer
Use the Filters above to narrow which reviews are shown.
Sort by:Review This Product
Search Reviews
Sort by:
  • Tech Insider Network
Customer Rating
5 out of 5
5
Great Advice!
on August 6, 2008
Posted by: myartteacher
(read all my reviews)(read all my reviews)
 
Please wait while more information about myartteacher is loaded.
Additional information about myartteacher could not be loaded.
from Columbia, MD
Tim was great! I appreciated that he wasn't trying to sell me on anything. In fact, his recommendation for our space was actually much less than our original plan. He was clearly knowledgable! I'm sure, even though he wasn't a salesman, he also wouldn't want to recommend something that wouldn't be fitting for our space (which would cause more issues for Best Buy in the long term, than just an big sale would, short term) We were thrilled with his analysis and will be purchasing our packages this weekend!
What's great about it: Not a salesman...
What's not so great: none
I would recommend this to a friend!
Share this review:
Facebook Digg DelIcioUs
+9points
10of 11voted this as helpful.
Was this helpful?helpful10unhelpful1
Report
Thank you! You have successfully submitted a comment for this review.
  • Tech Insider Network
Customer Rating
5 out of 5
5
Best Decision Ever
on February 10, 2008
Posted by: TRAVELING12
(read all my reviews)(read all my reviews)
 
Please wait while more information about TRAVELING12 is loaded.
Additional information about TRAVELING12 could not be loaded.
from Alabama
We used the home consultation when deciding on a Home theater system Even though I had done my homework studying TV's, DVD Players, Surround sound systems etc. And knew aproximately what I wanted, I was unsure of the installation possibility above our fireplace in our den. We already had speakers built in but the surround sound system was outdated years ago. I was amazed at the knowledge and professionalism. He came in and checked the fireplace for studs the speakers, the room set up, our viewing habits and expectations, and recommended the correct type systems, Brackets for the TV (tilt). Answered all my questions so I could make a decision. Wrote down everything and when I went to the store with his sheet the sales person went right to work. set up the installation and we love our system . Very Very happy with it. I think if I had done it myself I would have always had doubts if it was right, I know it is. Best Buy Home Consultaion is highly recommended!
What's great about it: Knowledge of products Galore!
What's not so great: None
I would recommend this to a friend!
Share this review:
Facebook Digg DelIcioUs
+12points
17of 22voted this as helpful.
Was this helpful?helpful17unhelpful5
Report
Thank you! You have successfully submitted a comment for this review.
  • Tech Insider Network
Customer Rating
5 out of 5
5
Some Good Ideas
on July 17, 2009
Posted by: Enfuego
(read all my reviews)(read all my reviews)
 
Please wait while more information about Enfuego is loaded.
Additional information about Enfuego could not be loaded.
from Houston
My consultation was in regards to a front projector and home theater set up. The gentleman that came over was very professional and nice. I had a list of about 15 questions and he was able to answer them. He also provided some good suggestions and different ways on how my home theater could be set up, from simple (less expensive ways) to more expensive in-wall wiring. Unfortunately, even the less expensive way was too expensive for my taste. I will end up mounting the projector to the ceiling myself and mount the speakers on the walls myself as well. I will use a cable conduit to bring the wire up the wall and just paint over it. That will save me about $400.
So besides installation being way too expensive in my opinion the actual consultation provided was very informative. And it was free since I will be buying the projector from Best Buy and I can put it against the purchase price.
What's great about it: Knowledgeable and answered all my questions
What's not so great: Nothing really, but the price quote
I would recommend this to a friend!
Share this review:
Facebook Digg DelIcioUs
+10points
13of 16voted this as helpful.
Was this helpful?helpful13unhelpful3
Report
Thank you! You have successfully submitted a comment for this review.
  • Tech Insider Network
Customer Rating
1 out of 5
1
I can't even get anyone to answer the phone
on February 15, 2010
Posted by: shellyberlin
(read all my reviews)(read all my reviews)
 
Please wait while more information about shellyberlin is loaded.
Additional information about shellyberlin could not be loaded.
from Tulsa, OK
I had good service before, but now I can't even get anyone to answer the phone. I want in home service for my mother to hook up several new HD TVs....she doesn't do email, she wants to talk to someone on the phone as that is what she is used to...so she just keeps calling and calling and calling...the main operator answers and then connects to geek squad and no one ever answers from geek squad...
What's great about it: previously good service now not so good
What's not so great: can't even get anyone to answer the phone now
No, I would not recommend this to a friend.
Share this review:
Facebook Digg DelIcioUs
+11points
17of 23voted this as helpful.
Was this helpful?helpful17unhelpful6
Report
Thank you! You have successfully submitted a comment for this review.
  • Tech Insider Network
Customer Rating
1 out of 5
1
Customer Service Training Needed for on-line calls
on June 16, 2010
Posted by: Debmentor
(read all my reviews)(read all my reviews)
 
Please wait while more information about Debmentor is loaded.
Additional information about Debmentor could not be loaded.
from Chino, CA
This service was not helpful or useful at all. No one stays on the line long enough so that you can be directed to appropriate person who can assist you.
What's not so great: Waste of my time, really didn't want to take the time to complete this, but I thought you should know.
No, I would not recommend this to a friend.
Share this review:
Facebook Digg DelIcioUs
+17points
38of 59voted this as helpful.
Was this helpful?helpful38unhelpful21
Report
Thank you! You have successfully submitted a comment for this review.
  • Tech Insider Network
Customer Rating
1 out of 5
1
Waist of my time
on July 7, 2009
Posted by: FixineminNO
(read all my reviews)(read all my reviews)
 
Please wait while more information about FixineminNO is loaded.
Additional information about FixineminNO could not be loaded.
from New Orleans, La
I was very excited to reach Silver Premier level & qualify for a free in home consult. I wanted a few ideas on setting up a home theater in our new house using my existing equipment and possibly some upgrades if recommended. The consultant was on time and took about 20 minutes to look around, gave me a couple of recomendations and said he would put together a proposal to hook up and run speaker wires where they wouldn't show etc. He would email me an in depth proposal with parts SKU # and labor prices.
One week later NOTHING went to the local BB and they couldn't find the proposal, finally the store manager was able to find a proposal tho install 3 speakers, nothing else. He said he would get with the installer and get my complete proposal, but another week has passed by,
I'm extreemly disappionted in BB and the Geek Squad, just glad I didn't waste my $100 on this consult.
What's great about it: Free
What's not so great: Proposal incomplete, they still haven't got back with me
No, I would not recommend this to a friend.
Share this review:
Facebook Digg DelIcioUs
+8points
13of 18voted this as helpful.
Was this helpful?helpful13unhelpful5
Report
Thank you! You have successfully submitted a comment for this review.
Customer Rating
1 out of 5
1
Unfortunate waste of $ and time.
on December 27, 2012
Posted by: Markus22
(read all my reviews)(read all my reviews)
 
Please wait while more information about Markus22 is loaded.
Additional information about Markus22 could not be loaded.
from Massachusetts
Don’t get me wrong…I am not one of those people that goes around writing negative reviews. This is my first! I don’t have anything against Best Buy or Geek Squad. I’ve had a good experience with both and will continue to do so. I’ve met a number of professional, knowledgeable salesman at Best Buy. I was quite impressed with their knowledge base and one of them suggested that I get a in-home consultation for my home theater audio system.
Overall.... I thought that maybe this consultation might provide me with some advice that I wasn’t aware of and hopefully get a good recommended system for my large family room.
When the gentleman showed up (as scheduled)…I showed him the area for the system and felt like he knew very little about any of the questions I asked him. He had no suggestions that I didn’t already know. He just kept looking down at his watch the entire time (as if he had somewhere better to be). I asked several questions but received generic responses (I was hoping to get some ideas). I felt like he didn’t want to be there. He eventually asked if I had any more questions? ...and I said no, and he said…he’d email me the quote for a new audio system (as he was leaving). He left 12 minutes after arrival.
I realize that there are people who are very knowledgeable…but this didn’t seem to be one of them. This was a complete waste of money.
I’ll still shop Best Buy… but would not recommend this consultation service to any one.
What's great about it: The idea of having a professional evaluation seemed to make sense to me.
What's not so great: He wasn't a professional...not even close.
No, I would not recommend this to a friend.
Share this review:
Facebook Digg DelIcioUs
+5points
6of 7voted this as helpful.
Was this helpful?helpful6unhelpful1
Report
Thank you! You have successfully submitted a comment for this review.
  • Tech Insider Network
Customer Rating
5 out of 5
5
Geek Squad Review
on January 17, 2011
Posted by: LenDol
(read all my reviews)(read all my reviews)
 
Please wait while more information about LenDol is loaded.
Additional information about LenDol could not be loaded.
from Rocky Mount, NC
The Geek Squad designed and installed our home theater system and fulfilled all our expectation. Their job was complicated because the store personnel did not order everything needed so the Geek Squad had to make two trips to our house and went by the store to pick up missed items
What's great about it: The job was completed as designed
What's not so great: The store made the installation unecessarily difficult
I would recommend this to a friend!
Share this review:
Facebook Digg DelIcioUs
+5points
8of 11voted this as helpful.
Was this helpful?helpful8unhelpful3
Report
Thank you! You have successfully submitted a comment for this review.
  • 2026-06-09 T14:35:14.084-05:00
  • bvseo_pps, prod_bvrr, vn_prr_5.6
  • cp-2, bvpage2n
  • co_hasreviews, tv_33, tr_33
  • loc_en_US, sid_8353952, prod, sort_default
Showing 9-16 of 33 results 
<< 1 2 3 4 5 >>