Overall Customer Rating
2.6 out of 5
2.6
Open Ratings Snapshot
Rating breakdown 33 reviews
5 Stars
13
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
19
33  reviews)
(33 Reviews)
39%of customers recommend this product. 
(
13 out of 33
)
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Overall Customer Rating
2.6 out of 5
2.6
Open Ratings Snapshot
Rating breakdown 33 reviews
5 Stars
13
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
19
33  reviews)
(33 Reviews)
39%of customers recommend this product. 
(
13 out of 33
)
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  • Tech Insider Network
Customer Rating
1 out of 5
1
Terrible Follow up
on March 6, 2010
Posted by: sunnyboy
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from medina, mn
BB's distribution is so poor I had 4 TV's delivered. The 1st was delivered to a previous address from 14 years ago (even though BB conducted an in-house consultation at my current home) They missed another delivery date. Finally delivered my TV two weeks after is was originally promised. I called the BB rep when they showed up the next day with another TV (I didn't take delivery) and then the very next day another TV was delivered (I accepted this one). Surely BB would catch their error....They didn't. Three weeks later I had to go to the magnolia store to report this and it was clear they had no idea. When I told my sales rep he walked over and whispered back and forth with the store operations manager for about 5 minutes. He then walked back to me and told me they would pick the extra TV up on Saturday, shook my hand and told me I was an outstanding citizen then walked away. I wasn't expecting anything however being told you are an outstanding citizen and walking away was insulting.
What's great about it: The consultation was good
What's not so great: follow up was extremely bad
No, I would not recommend this to a friend.
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+9points
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  • Tech Insider Network
Customer Rating
5 out of 5
5
well worth it
on May 23, 2008
Posted by: Brilloboys
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from Ohio
You get the money back when you buy your item you want so it is worth the money and time.
What's great about it: He explans everything you need to use to setup your system.
What's not so great: Will offer a lot of add ons,but you don't have to get them.
I would recommend this to a friend!
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+4points
8of 12voted this as helpful.
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  • Tech Insider Network
Customer Rating
5 out of 5
5
Great Service- Invaluable
on April 30, 2011
Posted by: TiNaKaMe
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from Clinton, IN
We discovered this service totally by accident while we were in the store. I am SO glad we bought the service. We were redesigning and upgrading our home theater. Sheldon came out and spent over an hour with us helping us decide what we needed and more importantly what we didn't need. In the end, Sheldon designed the perfect set up with hidden components (we didn't even know installation behind a wall was possible.) We went to the local store, picked up everything on the list and left as happy customers. We've had the new system for nearly a month now and we LOVE it. We wouldn't have the system we have today if it weren't for Sheldon and the GEEK squad.
We also had the GEEK squad come hook up all the equipment and program the remote. I've done this on other set ups, but I've never been able to get it set up perfectly. The Geek's came in and wired surround and programmed remote so I have only 1 remote. First time in years!
Finally, TV calibration is a must if you buy a new big screen TV. I thought my TV was just fine, but after Dan came and calibrated it, it is unbelievable what the difference is. We even had him do our other LCD while he was here, that's what a difference it made in our viewing.
If I had it all to do again I would have GEEK's do it all again. The cost was worth it.
What's great about it: great value, easy to schedule, prompt arrival
I would recommend this to a friend!
 
Other Best Buy Products I Recommend
Geek Squad - Programming a Remote Control
2.5 out of 5(20)
 
 
 
Do Not Use_WHOLE ROOM SETUP NON-CONC
2.6 out of 5(19)
 
 
 
Geek Squad - TV Calibration
3.5 out of 5(61)
 
 
 
 
 
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+3points
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  • Tech Insider Network
Customer Rating
2 out of 5
2
Not needed
on February 16, 2008
Posted by: Paul9876
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We had someone come out for an in-home consult for home theater set up. Beforehand I had average knowledge of what was needed to set up surround sound with a Blu-ray player. Basically they gave me information that I already had without enlightening me on anything new. They tried to up-sell everything including insisting on a BB credit card among many others.
Completely unnecessary unless you are a novice. Even then you can go to the store and they can give you the same information.
What's great about it: Tell you what you need
What's not so great: Could have done it myself
No, I would not recommend this to a friend.
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+4points
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  • My Best Buy® Member
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Customer Rating
1 out of 5
1
Designed to sell overpriced installation
on December 2, 2012
Posted by: Frisellaw
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from St. Louis MO
I scheduled the consultation because I had a complicated installation problem. Instead of helping to solve my problem, the consultant sent me a bid for a very expensive home theater system. The bid included items such as: $250 for TV calibration, $350 for a programmable remote, $100 for the geek squad to set up the remote, $120 for a "power conditioner."
I literally laughed when I received the quote by email. I would never recommend this service to anyone.
What's great about it: Nice to have professional input on home theater setup
What's not so great: Up selling!
No, I would not recommend this to a friend.
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+1point
1of 1voted this as helpful.
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Customer Rating
5 out of 5
5
Great Info
on January 29, 2010
Posted by: RKK
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from Rockville, MD
All questions answered well - great suggestions and ideas
I would recommend this to a friend!
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+1point
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  • Tech Insider Network
Customer Rating
1 out of 5
1
No Help
on September 10, 2011
Posted by: Restless99
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from Barrington,RI
Made appointment for Geek Sqad Saturday - sometime between 8:00AM and 12:00PM Saturday morning. Waited the full 4 hours. Called the 800 number at 12:00 when no one showed up. I have been on hold now for 1 hour and 7minutes (after beeing told wait time would be less than 20 minutes). Called Best Buy in Seekonk who did not seem to care. Going to hang up now and buy a TV elsewhere.
No, I would not recommend this to a friend.
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Customer Rating
5 out of 5
5
Great Purchase!!!
on October 21, 2008
Posted by: PBdude87
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from Chicago, IL
I completely disagree with Paul and have to say that the installers were very good at what they do. They came into my household friendly and went straight to business. They informed me of positioning of my newly bought equipment and the optimum standards of where everything should go. Overall this service was terrific.
What's great about it: Everything was insightful
What's not so great: People not appreciating
I would recommend this to a friend!
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