Overall Customer Rating
2.6 out of 5
2.6
Open Ratings Snapshot
Rating breakdown 33 reviews
5 Stars
13
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
19
33  reviews)
(33 Reviews)
39%of customers recommend this product. 
(
13 out of 33
)
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Overall Customer Rating
2.6 out of 5
2.6
Open Ratings Snapshot
Rating breakdown 33 reviews
5 Stars
13
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
19
33  reviews)
(33 Reviews)
39%of customers recommend this product. 
(
13 out of 33
)
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  • Tech Insider Network
Customer Rating
5 out of 5
5
good service
on November 3, 2009
Posted by: wbrown102
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from Sharpsburg,GA
consultant was great! knew his products. cant wait for the installation.
What's great about it: turn key!
What's not so great: waiting ;-)
I would recommend this to a friend!
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-6points
4of 14voted this as helpful.
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  • Tech Insider Network
Customer Rating
1 out of 5
1
Unbelievable
on June 20, 2012
Posted by: DGPORTER
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from Menlo Park, CA
I bought an in-home consultation over a month ago. The first time I heard from Best Buy about it was this email asking for me to review the service. So awesome.
What's great about it: Nothing
What's not so great: No contact from Best Buy
No, I would not recommend this to a friend.
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Customer Rating
5 out of 5
5
Excellent job of installation
on March 30, 2013
Posted by: nextreview
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from norman ok
Verified Purchase:Yes
The Geek Squad personnel promptly and efficiently installed the new equipment and clearly explained its operation.
What's great about it: Geek squad personnel and their performance
What's not so great: nothing
I would recommend this to a friend!
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  • Verified Purchaser
  • My Best Buy® Member
  • Tech Insider Network
Customer Rating
5 out of 5
5
Geek Squad Consultation
on April 13, 2013
Posted by: Sushi50
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from West Palm Beach
Verified Purchase:Yes
I would not have known whether I needed Digital, Analog, or Coaxial. What I learned from the process was well worth the $100. Education with regard to making decisions is priceless, not to mention they will give me a $100 off when I purchase my new TV. It's a win-win situation!
What's great about it: Professional Knowledge
What's not so great: Had to wait...I prefer instant gratification.
I would recommend this to a friend!
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  • Verified Purchaser
  • My Best Buy® Elite Plus Member
  • Tech Insider Network
Customer Rating
5 out of 5
5
Home Theater Set-up Help
on April 15, 2013
Posted by: PGB1
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from Aurora,CO
Verified Purchase:Yes
The Geek Squad Guy was very helpful with our Home Theater Set-up. Everything is working great and we will recommend Best Buy and the Geek Squad to our Family and Friends,
My Best Buy number: 2695329763
My Best Buy number: 2695329763
What's great about it: Geek Squad
What's not so great: Nothing
I would recommend this to a friend!
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  • My Best Buy® Member
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Customer Rating
1 out of 5
1
Incompetent technician cause water damage
on July 17, 2019
Posted by: Sheionta
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The agent was trained improperly because she had to YouTube how to open the Washing machine and she ordered the wrong parts several times. Also, when she was requested to repair washing machine and she failed to zip tie the drainage tube to drain in wall. In result of her error, she caused water damage on my floor and living room ceiling because the drainage tube was shifted into the direction of laundry area wall instead of drainage downspout. To make matters worse, the customer services rendered was subpar and insulting because they don’t have a policy that holds their staff accountable for errors. Avoid getting geek squad services because their new staff is ill equipped in regards to appliance repairs at the Waldorf (Maryland) location. They ruined my house and my family’s summer.
Mobile Submission: true
No, I would not recommend this to a friend.
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  • My Best Buy® Member
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Customer Rating
1 out of 5
1
Non-existant customer service.
on June 9, 2020
Posted by: forgetgeeksquad
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Signed up for the Home Technican option - he came once and set up the TV and extra speakers, which stopped working after a couple of weeks. Called and texted over 20 times and never received a call back to help me troubleshoot.
Called national Geek Squard phone number: first wait time was 45 minutes and was connected to sales, transferred with second wait time of one hour and was connected to marketing, transferred with third wait time of one hour and 30 minutes and was connected with someone who said they didn't have the technical background to help me and that I should contact Sonos. What a huge hassle and absolutely lousy "service" - really, no service at all. Terrible. What a scam!
Mobile Submission: false
No, I would not recommend this to a friend.
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  • My Best Buy® Member
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Customer Rating
1 out of 5
1
Poor Online and Phone Service
on August 17, 2023
Posted by: SamuelH
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Have issues/need in-home appt for 2 PCs.
Agent on chat terminated my chat after she/he asked for my address.
Phone call/tree unsuccessful to local store and call center because I wanted a call back due to wait time, and after confirming a call back to my number, the system response was that it did not recognize my "press 1" choice and then displayed "call failed"
So after 1 attempt yesterday and 3-4 attempts today, I have nothing to show for it
Mobile Submission: False
No, I would not recommend this to a friend.
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  • 2026-06-09 T14:36:48.987-05:00
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