Overall Customer Rating
3.1 out of 5
3.1
Open Ratings Snapshot
Rating breakdown 17 reviews
5 Stars
7
4 Stars
2
3 Stars
1
2 Stars
0
1 Star
7
17  reviews)
(17 Reviews)
59%of customers recommend this product. 
(
10 out of 17
)
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Overall Customer Rating
3.1 out of 5
3.1
Open Ratings Snapshot
Rating breakdown 17 reviews
5 Stars
7
4 Stars
2
3 Stars
1
2 Stars
0
1 Star
7
17  reviews)
(17 Reviews)
59%of customers recommend this product. 
(
10 out of 17
)
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  • Tech Insider Network
Customer Rating
5 out of 5
5
Good service
on March 24, 2010
Posted by: Jenchile90
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from Gainesville, Ga
Even though it was expensive, I am glad I went ahead and had an agent come to the house and set up my network. I had tried to set it up on my own but encountererd a problem that had stumpped me. He was able to set it up for me in under an hour and even improved what I would have been able to accomplish on my own!
What's great about it: Agent really knew what he was doing and was very friendly
I would recommend this to a friend!
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  • Tech Insider Network
Customer Rating
4 out of 5
4
Network Set UP
on April 28, 2010
Posted by: MichelleB
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from Clementon NJ
Great Service! Great results would recommend to anyone who does not have time to do it themselves.
What's great about it: Service and advice
What's not so great: had to come out a second time
I would recommend this to a friend!
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  • Tech Insider Network
Customer Rating
5 out of 5
5
Wireless network install
on June 8, 2010
Posted by: Seabiscuit101
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from Blaine MN
Agent came a little late but communicated early that it could occur because of problems at prior appointment. Once on site, he quickly understood what needed to be done - he was the fourth different service provider to look at my home internet - and offered aleternative solutions. We quickly agreed on which path to pursue, and he installed my new modem, an extra switch to heat up all rooms in my house with a wired system, and got the modem to tie into new electronic cabinet. For the first time in 6 years my internet works without interruption!!!! Thank you Geek Squad!
What's great about it: Quickly grasped a complex problem and offered alternatives to solve.
I would recommend this to a friend!
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  • Tech Insider Network
Customer Rating
5 out of 5
5
Works Great and Geek Quad Was Great!
on April 20, 2008
Posted by: bestbuycustomer2
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This was my second time hiring the Geek Squad to install computer equipment. As usual, the Geek Squad gentleman
was a professional and did a great job installing this product. He was also very helpful in answering my questions. Since I've had two great experiences with the Geek Squad, I would recommend them and will also be calling them again when needed.
This wireless router is excellent and we get wireless service throughout our house. We've had no problems with it and it works so much better than our previous wireless router. It turned out to be a very good purchase.
What's great about it: Powerful wireless product
What's not so great: None
I would recommend this to a friend!
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  • Tech Insider Network
Customer Rating
1 out of 5
1
too hard to cancel service
on November 13, 2009
Posted by: cindycld
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from springfield, va
On-line I ordered a wireless network installation through Geek Squad. After ordering and paying for the service, I decided to cancel the service call. I had to call multiple times and am in fact on hold right now again with the Geek Squad. Everyone I've talked to has been very nice, but it is frustrating that it takes so long to get this matter addressed and to get the charge removed from my account.
This is a very simple matter and since I ordered it online, It would have been nice to have the option of cancelling it online rather then to have to make multiple calls to customer service.
No, I would not recommend this to a friend.
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  • Tech Insider Network
Customer Rating
3 out of 5
3
Geek Squad Wireless service
on December 11, 2009
Posted by: NancyP
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from Lancaster, CA
The guy came and diagnosed our problem, however the solution to the problem did not solve it permenantly. We continue to have wireless issues and problems getting on the internet.
What's great about it: Wireless worked well for a few days
What's not so great: Wireless has stopped working again
No, I would not recommend this to a friend.
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  • Tech Insider Network
Customer Rating
4 out of 5
4
So far so good
on January 8, 2010
Posted by: Tonytheprin
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from Florida
The online agent had put in my order wrong and it took 3 days and several phone calls to get Geek squad out, but love it now. The router they sent was not compatable with Windows 7, but they worked it out.
What's great about it: great price, love the computers and performance
What's not so great: nightmare to get the setup because of their paperwork snafu
I would recommend this to a friend!
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  • Tech Insider Network
Customer Rating
1 out of 5
1
Geek Squad scheduling/contact is poor
on January 13, 2010
Posted by: JGuy2
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from Northwest
Two major purchases this year, both times scheduliing Geek Squad was a nightmare. This past time I gave up and am still trying to get a refund. I can't even get a response on that!
I never got a phone call from Geek Squad and they do not answer the phone when I have called them. To date I am "out in the cold". No service... no refund. It has been one month now.
What's great about it: If you ever get a technician to your home, they are pretty good
What's not so great: Communication with scheduling staff
No, I would not recommend this to a friend.
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