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Customer Reviews Collected from frigidaire.com |
Frigidaire - Gallery 22.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Average Customer Rating:
4
Rating breakdown 2,919 reviews
5 Stars
1,185
4 Stars
1,008
3 Stars
374
2 Stars
193
1 Star
159
79%of customers recommend this product.
(
2,215 out of
2,811)
Customer Reviews for Frigidaire - Gallery 22.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Customer Rating
3
Looks good
on November 21, 2016
Posted by: LeeCurtis
from Seminole, FL, United States
[This review was collected as part of a promotion.] Ice maker not working properly. Installed In July, service call in September--need another service call.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 27, 2016
LeeCurtis, thank you for sharing your refrigerator review with us. Our records indicate your previous call was for ice jamming, and then dispensing all at once. Without you stating what is happening with the ice maker, I am going to give you some things to check as if the matter has happened again. Are there any ice cubes stuck between the ice maker and the rear of the ice bin? If so, please remove the cubes and put the bin in the proper position. If this didn’t help, check to see if ice has melted and frozen around the auger in your ice bin (the spiral metal bar in the bottom). If so, please remove the ice container, thaw and empty the contents (my family uses too much ice for me to melt it-so I put it in a bowl), clean and dry the container, and replace in proper position. When new ice is made the dispenser should operate normally. If you are not using ice very frequently you may need to shake the ice bin every 2 days or so to break up the ice so it dispenses easily. States like Florida have hard water, this can impact the life of your water filter. Have you changed the water filter lately? A clogged water filter will first impact ice production (because of water pressure needs not being met). If this hasn’t helped, or you have any questions, please don’t hesitate to reconnect with us directly for assistance. Call our Customer Engagement Center at 888-203-1389. The hours for the Customer Engagement Center are 8am to 8pm Eastern Monday through Friday and Saturday 8am to 6pm. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
I love the counter depth version.
on November 21, 2016
Posted by: fjohnson
We bought this refrigerator and a stove and microwave together. They look good, but the refrigerator is uneven in cooling (items freeze on the top shelf) and the door occasionally fails to close (seal) fully.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 27, 2016
Thank you for sharing your refrigerator experience with us, fjohnson. Both the freezing on the top shelf and the door failing to seal fully may be related. I have some things for you to check. Your refrigerator should have a ¼ inch tilt from front to back (your installer should have done this), page 6 in your Owner’s Manual shows you how to adjust this. The refrigerator should be level with the cabinet sitting solid on all corners. Do a visual inspection of the door gasket, making sure it is fully seated in the retaining channel. Look for open areas between the gasket and the body of the cabinet. If your gasket is pulling out of the channel:
1) Clean the gasket with a wet soapy cloth, then rinse and dry.
2) Feed the gasket back into the retaining channel, ensuring the gasket is secure all around the door.
If the gasket is fully seated in the retaining channel, but still doesn’t not seal completely, use a hair dryer to carefully heat the gasket while the door is closed. Be careful not to damage the interior door panel or gasket by applying too much heat!
If gasket seal is still open after you have done these steps, flip the gasket 180 degrees:
1) Completely remove the gasket from the retaining channel around the door edge.
2) Rotate the gasket half a turn (180 degrees).
3) Reinstall the gasket by inserting the corners first into the retaining channel (kind of like a popular plastic storage bag that zips to lock).
4) Work the gasket towards the middle, ensuring that it is fully seated in the retaining channel.
I hope this has helped! If you have any questions, do not hesitate to reconnect with us directly by calling our Customer Engagement Center at 877-435-3287 for assistance. The hours for the Customer Engagement Center are 8am to 8pm Monday through Friday, and Saturday 8am to 6pm EST. Your friendly Frigidaire lady, Ruth
1) Clean the gasket with a wet soapy cloth, then rinse and dry.
2) Feed the gasket back into the retaining channel, ensuring the gasket is secure all around the door.
If the gasket is fully seated in the retaining channel, but still doesn’t not seal completely, use a hair dryer to carefully heat the gasket while the door is closed. Be careful not to damage the interior door panel or gasket by applying too much heat!
If gasket seal is still open after you have done these steps, flip the gasket 180 degrees:
1) Completely remove the gasket from the retaining channel around the door edge.
2) Rotate the gasket half a turn (180 degrees).
3) Reinstall the gasket by inserting the corners first into the retaining channel (kind of like a popular plastic storage bag that zips to lock).
4) Work the gasket towards the middle, ensuring that it is fully seated in the retaining channel.
I hope this has helped! If you have any questions, do not hesitate to reconnect with us directly by calling our Customer Engagement Center at 877-435-3287 for assistance. The hours for the Customer Engagement Center are 8am to 8pm Monday through Friday, and Saturday 8am to 6pm EST. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
attractive exterior and interior
on November 29, 2016
Posted by: Mary Ellen 1
from Toledo, OH, United States
[This review was collected as part of a promotion.] I bought my Frigidaire refrigerator when the motor on my old frig died overnight. The sleek exterior, the interior shelving options, and three storage drawers were the main attractions. The salesperson assured us of the quality of the product so it was an easy choice to make.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice New Appliance
on December 14, 2016
Posted by: Johannes
from Naples, FL, United States
[This review was collected as part of a promotion.] Easy to adjust to. No problems so far. We like the fingerprint resistant exterior.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Lousy Icemaker
on December 14, 2016
Posted by: lswa
Ice maker spews ice cubes all over. After changing water filter. Change filter light is still on. Web site does not show proper filter cartridge.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, December 29, 2016
I hate to hear about your icemaker experience, Iswa. Make sure that the ice container is properly inserted under the icemaker to collect the falling ice cubes. I recommend checking page 20-21 of the Owner's Manual for info on how to reset the water filter indicator. I hope this information is helpful. Please feel free to contact us at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST should you need additional assistance. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
Awesome Fridge
on December 14, 2016
Posted by: Sorbry
from Willowick, OH, United States
[This review was collected as part of a promotion.] We recently bought our first home, and the previous owners were taking their fridge with them. So we had to get one of our own. And we are glad we came across frigidaire. We have falling in love with it, the digital display is awesome, and so convenient. And we LOVE the water filter and ice maker.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Gets the job done
on December 14, 2016
Posted by: Cnobles87
from Dallas, TX, United States
[This review was collected as part of a promotion.] Keeps stuff cold and looks nice. No fingerprints is a plus. My old fridge constantly had to be wiped down. I like it so far
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice, but noisy
on December 14, 2016
Posted by: dunc
from Grand Junction, CO, United States
[This review was collected as part of a promotion.] This unit has been running fine, but sure is noisy, even with icemaker disabled.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com