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Customer Reviews Collected from frigidaire.com |
Frigidaire - Gallery 22.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Average Customer Rating:
4
Rating breakdown 2,919 reviews
5 Stars
1,185
4 Stars
1,008
3 Stars
374
2 Stars
193
1 Star
159
79%of customers recommend this product.
(
2,215 out of
2,811)
Customer Reviews for Frigidaire - Gallery 22.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Customer Rating
4
Almost perfect
on December 21, 2016
Posted by: Mr800th
from Indian Land, South Carolina
[This review was collected as part of a promotion.] I purchased the Gallery package of four appliances. I am extremely pleased, as well as impressed. Not only are they appealing in style, they are functionally efficient. The frig has a spacious interior. The freezer is equipped with a very quiet ice making machine, which dispenses the ice equally as quiet. The unit is easy to move around and the finish is smudge proof. Wonderful product.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
great but door alignment could be better.
on December 23, 2016
Posted by: nothings
from Honolulu, HI, United States
[This review was collected as part of a promotion.] The freezer door is about 3/8" higher than the refrigerator door.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
freezer door seal
on December 28, 2016
Posted by: AL70
from Port Jervis, NY, United States
[This review was collected as part of a promotion.] Bought two months ago. Every time i close the fridge side the freezer door opens slightly breaking the magnetic door seal. After finding nearly melted ice cream in the freezer i noticed this problem. Now I'm careful to hold the freezer door shut when closing the fridge and have to remind and check on the rest of the family to be sure the freezer is shut. No other problems at this time.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Look great in the new kitchen
on December 31, 2016
Posted by: Rick3851
from Naples, FL, United States
[This review was collected as part of a promotion.] We recently had our kitchen completely redone and included this counter depth refrigerator and love the look. We did have an issue with the freezer door seal but the serice company that was sent did a quick and good job.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Right out of the box, Brand New, not working
on January 3, 2017
Posted by: LGlenn
from Baton Rouge, LA, United States
I bought this two weeks ago and received it three days ago and plugged it in, first thing I hear is the high pitch noise emanating from the refrigerator. Adjusted the temperature settings and the refrigerator does not cool enough to get anything cold. The freezer works, but the temperature the freezer is producing should be what the refrigerator should be producing. Then there is condensation accumulating in the back of the refrigerator. Recovering from a disaster, you don't need this type of headache.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, January 16, 2017
I hate to hear about your refrigerator experience, LGlenn. I would like to ask that you to reach out to our care team in hopes you will allow us to further discuss your concerns and answer any questions you might have. Please contact us at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST so we can promptly reconnect with you. If it is possible, it would be greatly appreciated if you can have your full mailing/physical address, phone number along with your refrigerator's model, serial number and date of purchase available. Please be sure to also provide the representative with a detailed description of what you have experienced. We are eager to speak with you and restore your confidence in our and brand! On behalf of Frigidaire, I hope you have a great rest of your day! Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
2
Not pleased with unit.
on January 29, 2017
Posted by: jerry39
from Punta Gorda, FL, United States
[This review was collected as part of a promotion.] Purchased on sale at big box store. Delivery and setup was great. Unit failed after six weeks, two days before Christmas with it full of food and a house full of company. We called the warranty phone number and the person was very, very helpful and apologized for the inconvenience. Because of the holidays it took a week to get a service person out and then another week to get the parts. The service person came on a Saturday afternoon around 5PM, which I found hard to believe. The warranty people on the phone and the service person were great, very helpful.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, January 31, 2017
Hey jerry39, I am so sad to hear of your refrigerator experience over the holidays. Very happy to hear that you were treated kindly, and that the repair was completed under the warranty coverage. Should you need any assistance, please reconnect with us directly by calling Mon-Fri, 8a-8p EST or Saturday 9a-6p @ 877-435-3287. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
Not the great review I hoped to write!
on February 24, 2017
Posted by: LEM1
from Ohio, United States
[This review was collected as part of a promotion.] I have back problems, so went from a LG French drawer fridge back to a side-by-side for easier access to frozen foods. I've owned Frigidaire in the past and been very happy with them - until now. Who put the lights in the rear? If anything sits in front of them the light source is severely limited. If it isn't blocked, then I am losing shelf space. And they are DIM! Why not spend a few more pennies and use LED like many newer models? Also, my "fresh" drawer accumulates ice on the side by the freezer, even though I have selected the "low" temp selection. It's only been about a month since purchase and I'm going to have to call service. Not the experience I expected from this brand!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney , Online Outreach Specialist, March 9, 2017
I hate to hear about your refrigerator experience, LEM1. Please look for my email communication to you shortly. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
4
Problems with drawers/shelves
on March 15, 2017
Posted by: paloma524
from Denver, CO, United States
[This review was collected as part of a promotion.] Bought this two months ago and have had problems with the drawers sticking to the point where they pull down the shelves when they finally slide open. A service rep came out and will be replacing the shelves since they are warped. Otherwise, it has been working fine with no other issues.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com