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Customer Reviews Collected from frigidaire.com |
Frigidaire - Gallery 22.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Average Customer Rating:
4
Rating breakdown 2,919 reviews
5 Stars
1,185
4 Stars
1,008
3 Stars
374
2 Stars
193
1 Star
159
79%of customers recommend this product.
(
2,215 out of
2,811)
Customer Reviews for Frigidaire - Gallery 22.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Customer Rating
4
Good buy
on June 22, 2017
Posted by: dkurtgoodman
from Pensacola, FL, United States
[This review was collected as part of a promotion.] I have had it a month. I like the refrigerator a lot. The only negative is that the ice maker wasn't producing ice and it had to be replaced. This process took about a week. But, it's working now and I'm happy with the purchase.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
2
Poor Quality
on June 22, 2017
Posted by: anjo
from Long Beach, CA, United States
A month after we purchased this (October 2015), we had the filter light go on for the water dispenser. Then this last month we had the display light go wonky. :( Not cool. This is only 20 months old!
Also, the ice dispenser is not great. Basically we can never do crushed ice without making a total mess, so we never use it. In addition the ice maker is on the fritz and won't dispense. But it eventually figures itself out. Just inconvenient when you need ice in the meantime. Who wants to run to the liquor store? Not me. Sigh. I just wish it worked when we needed it to. That is its job, afterall. Sorry Frigidaire. Not impressed. First the dishwasher, now the fridge. Hmph.
Also, the ice dispenser is not great. Basically we can never do crushed ice without making a total mess, so we never use it. In addition the ice maker is on the fritz and won't dispense. But it eventually figures itself out. Just inconvenient when you need ice in the meantime. Who wants to run to the liquor store? Not me. Sigh. I just wish it worked when we needed it to. That is its job, afterall. Sorry Frigidaire. Not impressed. First the dishwasher, now the fridge. Hmph.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, June 29, 2017
Yikes! I regret any frustration and inconvenience this may have brought to you and your family, anjo. While researching, I was unable to locate any recent contact, or service request, pertaining to any matter. So that we are able to gain more insight and assist you properly, we request that you reconnect with us directly by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 877-435-3287. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
2
Looks good, but is not very good
on June 22, 2017
Posted by: extremely upset consumer
from Philadelphia, PA, United States
I bought this refrigerator in April I have had four service calls for the same problem frost around the dispenser under the ice tray and in the back of the refrigerator this makes the ice cubes stick together and have problems coming out of the ice dispenser and eventually that is going to break it looks good no fingerprints but I am very unhappy with this purchase
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney , Online Outreach Specialist, June 27, 2017
I hate to hear about your icemaker experience. Please take a moment to contact us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Ice maker does not work properly
on June 22, 2017
Posted by: jg2245
from San Clemente, CA, United States
[This review was collected as part of a promotion.] I bought this a month ago and sorry that I bought this one.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, June 27, 2017
I hate to hear about your icemaker experience, jg2245. I would like to ask that you reach out to our Care Team in hopes that you will allow us to further discuss your concerns and answer any questions you might have. Please contact us at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST so we can promptly reconnect with you. If it is possible, it would be greatly appreciated if you have your full mailing/physical address, phone number along with your refrigerator's model, serial number and date of purchase available. Please be sure to also provide the representative with a detailed description of what you have experienced. Have a great rest of your day! Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Would stay away from product
on June 22, 2017
Posted by: Jaxs
from Lebanon County, PA, United States
Less than a year after purchasing this refrigerator, the lights go out the icemaker doesn't work. Would never recommend this to anybody
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, June 28, 2017
Hi Jaxs, thank you for sharing your feedback with us. We would certainly like to learn more about your situation, please contact us directly at 1-800-374-4432. Best wishes, Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
4
New fridge
on June 24, 2017
Posted by: Chrisfc
from Atlantic City, NJ, United States
[This review was collected as part of a promotion.] I bought a month ago to replace a ten yr old model that would not get cold. Things have gotten much lighter and cheaper made in last ten years. Shelves and drawers are thinner plastic. Stays nice and clod and has more room big pluses. The ice from ice maker frequently gets clogged in chute and the dumps all at once and over flows glass and goes all over floor, think cubes are sticking together. Other than that ice issue it's all good. Just hope the thin plastic will last
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Good size but
on June 24, 2017
Posted by: Khssal
from Wayne, NJ, United States
[This review was collected as part of a promotion.] The water dispenser in the door flows at an extremely slow pace, takes a long time to fill a glass ( I have the same fridge in my Florida condo & it flows much more quickly)
Response from frigidaire.comBy Ruth, Online Outreach Specialist, June 26, 2017
Thank you for sharing your refrigerator review, Khssal. I am distressed to hear your water pressure is low at the dispenser. I have some items for you to check: Please check to ensure the water valve going to the refrigerator is all the way open. Recommended water supply pressure should fall between 30 psi and 100 psi. Are you on a well or have a reverse osmosis system (these have variances with water pressure that may impact water dispensing volume)? If this doesn’t apply, so that we are able to gain more insight and assist you properly, we request that you reconnect with us directly by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 877-435-3287 for assistance. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
Noisy
on June 24, 2017
Posted by: Matt4247
from Mooresville, NC, United States
[This review was collected as part of a promotion.] Makes a noticeable higher pitched whining sound. All else is good.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, June 26, 2017
Hey Matt4247, glad to hear how pleased you are with your new refrigerator. Getting used to the sounds from a new appliance can be tough. Modern, high-efficiency compressors run much faster than older models. The compressor may have a high-pitched hum. These refrigerators will run most of the time and only stop when a defrost cycle is needed to thaw ice buildup in the freezer. For more information on normal sounds your refrigerator will exhibit, please see page 29 in your Owner’s Manual. If the sound you are hearing is not listed, please reconnect with us directly by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 877-435-3287 for assistance. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com