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Customer Reviews Collected from frigidaire.com |
Frigidaire - Gallery 22.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Average Customer Rating:
4
Rating breakdown 2,919 reviews
5 Stars
1,185
4 Stars
1,008
3 Stars
374
2 Stars
193
1 Star
159
79%of customers recommend this product.
(
2,215 out of
2,811)
Customer Reviews for Frigidaire - Gallery 22.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Customer Rating
1
Broke in first month
on March 29, 2018
Posted by: Rpkp74
from Freehold
[This review was collected as part of a promotion.] Ice maker broke in first month. Repair person disabled water dispenser . and left the light on.It is still not repaired after a month.
Ice built up. In crisper drawer.
Has a energy star label but is not energy star rebate eligible. The interior is two cubic feet smaller than my old one
I can only guess thicker insulation.
Ice built up. In crisper drawer.
Has a energy star label but is not energy star rebate eligible. The interior is two cubic feet smaller than my old one
I can only guess thicker insulation.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer, Online Outreach Specialist, March 30, 2018
Hi Rpkp74, thank you for taking the time to share your thoughts with us. I am sorry to hear about the delay with service. I have contacted Herb's Appliance and was advised they will contact you directly to schedule service for next week. If you do not hear from a representative by this afternoon, please contact them directly. If you still have a concern of sorts, please contact us at 1-888-203-1389 Mon-Fri 8am to 8pm and Sat 9am to 6pm EST. -Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worst ever
on April 3, 2018
Posted by: Disappointed lady
from New York
Didn't need a fridge.... just bought to match new stove. I have seen the repair man so many times it makes me feel bad. Every time pulling the fridge out so frustrating.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Brandi, Online Outreach Specialist, April 4, 2018
Oh no, Disappointed lady. I hate to hear that you are on a first name basis with the repairman. We would like to gather more details about your experience to see what we can do to resolve your concerns. Please contact us directly at 1-888-203-1389 M-F from 8a-8p or 9a-6p EST. ~ Brandi
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible
on April 11, 2018
Posted by: jrorie
from monroe, NC
[This review was collected as part of a promotion.] Its loud and the plasitc doors are made cheaply....Ice maker sometimes works...the inside design was not created with storage in mind.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, April 12, 2018
Jrorie, thank you for your time and eagerness to share your view. One of our goals is to deliver outstanding customer service. Your feedback will help us understand our strengths and identify areas for growth. ~Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
1
Pretty disappointed in unit and features
on May 7, 2018
Posted by: AlVacado
from Chattanooga, TN
Pretty disappointed in this unit. Have had 3 warranty service calls due to the water line in the back freezing up. Finally had to stuff a rag in the area where the line connects to the frig and tape the area so air would not get into the line connection area and freeze. Biggest problem though is the ice dispenser. Jams constantly...and then the ice comes pouring out the door onto the floor. This happens daily. Really regret this purchase.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney , Online Outreach Specialist, May 8, 2018
I hate to hear about your refrigerator experience, AlVacado. We would like to gain a little more insight to assist with your concerns. Please take a moment to contact us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST so that we can assist you further. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
too much noise, not functioning well (ice machine)
on May 8, 2018
Posted by: Anonymous
too much noise, not functioning well (ice machine)
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 9, 2018
I apologize for any frustration and inconvenience your refrigerator may have caused for you, frigidairnotgood. The normal sounds your refrigerator will exhibit are listed on page 29 in your Owner’s Manual. Regretfully, my research using your email address failed to link to a consumer account so I could investigate your matter and suitably assist you. So that we are able to gain more insight into the matter, and help you properly, please reconnect with us directly (at your convenience) by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 888-203-1389. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
Good but has its faults
on November 23, 2018
Posted by: Robert56
from Boston, MA
[This review was collected as part of a promotion.] Strengths: roomy, adjustability of shelves, quiet enough, fingerprint resistant cabinet. Weaknesses: very variable temp from top(too warm) to bottom (too cold) of the refrigerator section. Milk needs to be down low and salad up top. Lettuce freezes if you use the drawers at the bottom. If milk is on top shelf, it turns in 3 days. Solution is to rearrange foods where you wouldn't normally put them, and use the drawers only for very hardy vegetables like root vegetables. Too bad, otherwise this would be a great refrigerator.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Alexis, Online Outreach Specialist, November 27, 2018
Hello, Robert56. Thanks for your feedback and continued support of Frigidaire. I regret to hear that you had experienced issues with your refrigerator. Have you attempted adjusting the humidity settings of your crisper drawers and the temperature of the refrigerator? Also, ensure that your refrigerator is not packed to the point that the air cannot be properly circulated. Also be sure to prevent your food items from blocking the fan vents. If this doesn't resolve your concern, contact us at 888.203.1389 for further assistance. Our Customer Care Team is available Monday through Friday from 8am-8pm EST. Cheers! -Alexis
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worst refrigerator ever had!!
on December 14, 2018
Posted by: skyhawk222
from Menifee, California
1. You have to open refrigerator door past 90 degrees to pull out the plastic cooling doors, or you hit the refrigerator door gasket.
2 If you use some crushed ice, then go to cube ice comes out to fast and spills all over.
3 If ice gets caught in the little ice dispensing door, ice and water will not stop coming out until you get the ice clog fixed by then you have water/or ice all over the floor.
2 If you use some crushed ice, then go to cube ice comes out to fast and spills all over.
3 If ice gets caught in the little ice dispensing door, ice and water will not stop coming out until you get the ice clog fixed by then you have water/or ice all over the floor.
No, I would not recommend this to a friend.
Response from frigidaire.comBy R'Shaye , Online Outreach Specialist , December 18, 2018
Hello, skyhawk222. I understand your concerns regarding your refrigerator. We would like to gather more information about your refrigerator. Please contact us at 1.888.203.1389 Mon-Fri 8a-8p EST.-R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Lacking
on January 23, 2019
Posted by: Oldstyle1
from Naples, FL
[This review was collected as part of a promotion.] Unfortunately this came with my 5th wheel. Water dispenser is ridiculously slow even with a new filter. The ice maker works intermittently. The drawers have no rollers so they do not open/close very good at all. It does look good and holds temperature well. I would not recommend this refrigerator.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, January 25, 2019
Thank you for taking the time to share your feedback with us, Oldstyle1. I recommend making sure that your water line is not kinked or clogged. You may also find that rubbing wax paper across the drawers will help them glide easily. I hope this helps! Please feel free to reconnect with us directly at (888) 203-1389; Monday through Friday from 8am to 8pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com