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Customer Reviews Collected from frigidaire.com |
Frigidaire - Gallery 22.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Average Customer Rating:
4
Rating breakdown 2,919 reviews
5 Stars
1,185
4 Stars
1,008
3 Stars
374
2 Stars
193
1 Star
159
79%of customers recommend this product.
(
2,215 out of
2,811)
Customer Reviews for Frigidaire - Gallery 22.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Customer Rating
2
Breaking after 3.5 years
on February 10, 2019
Posted by: Beth85
from Fort Worth, texas
At first this thing's was perfect. Then the lights on the panel started going out 2 years in and we had to keep resetting the ice maker because it would run out of ice. Now (3.5) years in and the ice maker won't stop making ice and we have to manually turn it off so it won't overflow. Lights are still broken. Pretty disappointed that we are considering getting a new fridge not even 4 years after our purchase.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, February 11, 2019
Hello Beth85. We want to first welcome you to our Frigidaire family and express our appreciation for purchasing our products. I want to personally thank you for sharing your detailed quality and design feedback and your personal interactions with the appliance. Your experience is imperative to us as we constantly strive to be the best home appliance company in North America. We do apologize for any inconvenience you have incurred with these concerns. Should you have any questions or concerns in the future, please contact us directly. Our team may be reached by calling 1-888-203-1389 Mon - Fri, 8:30am - 8pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
2
so so
on March 21, 2019
Posted by: Jeepdude3
[This review was collected as part of a promotion.] Bought this fridge as we liked the narrow size that fits great with our counters. Bought 17 months ago. It has always been on the noisy side. Ice maker seems to jam at the dispenser quite often, but now it sounds possessed. Thankfully bought the extended warranty. Why must consumers have to buy extended warranty on all appliances these days? Life span of major appliances these days is tragic.
Response from frigidaire.comBy Online Outreach Specialist, March 25, 2019
Hey, Jeepdude3! Thank you for taking the time to write to us. Though no manufacturer can guarantee against repairs or service visit with any of their models, I am disappointed to hear about the experience you’ve encountered recently with your fridge.
I understand that your icemaker is not operating as designed. I would like to ask that you reach out to our Care Team in hopes that you will allow us to further discuss your concerns and answer any questions you might have. Please send us an email message to SocialCare@Frigidaire.com with the following in the subject line: “Reviewed (Jeepdude3-186251584)” so we can promptly reconnect with you. If it is possible, it would be greatly appreciated if you provide your full contact name, address, phone number along with your refrigerator's model, serial number and date of purchase. Please also include a brief description of what you have experienced. For immediate assistance, please contact us at 1-888-203-1389; Monday through Friday, from 8:30AM to 8PM EST. We are eager to speak with you and restore your confidence in our brand! On behalf of Frigidaire, I hope you have a great rest of your day! Kindly, Courtney
I understand that your icemaker is not operating as designed. I would like to ask that you reach out to our Care Team in hopes that you will allow us to further discuss your concerns and answer any questions you might have. Please send us an email message to SocialCare@Frigidaire.com with the following in the subject line: “Reviewed (Jeepdude3-186251584)” so we can promptly reconnect with you. If it is possible, it would be greatly appreciated if you provide your full contact name, address, phone number along with your refrigerator's model, serial number and date of purchase. Please also include a brief description of what you have experienced. For immediate assistance, please contact us at 1-888-203-1389; Monday through Friday, from 8:30AM to 8PM EST. We are eager to speak with you and restore your confidence in our brand! On behalf of Frigidaire, I hope you have a great rest of your day! Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Absolutely horrible very upset
on August 8, 2020
Posted by: DebbieMike
My husband purchased this refrigerator for me about a year ago. Refrigerators are not cheap and apparently these have a major problem with the ice machine. The motor keeps freezing up creating this horrible humming noise. I would like to hear back from someone at Frigidaire. It appears this is a manufacturers defect. I have read the reviews and a refrigerator and this frog has some major issues. A refrigerator should last a lot longer than a year or two.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , August 27, 2020
Hello, DebbieMike!
Thanks for reaching out. We always want to know when one of our owners needs assistance. We may have some options available to help. When you have a moment, please join us on a live chat on Frigidaire.com or call us 800-374-4432 Monday through Friday, 8:30 am – 8:00 pm EST.
Bianca
Thanks for reaching out. We always want to know when one of our owners needs assistance. We may have some options available to help. When you have a moment, please join us on a live chat on Frigidaire.com or call us 800-374-4432 Monday through Friday, 8:30 am – 8:00 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible purchase...
on May 30, 2016
Posted by: PRcustomer
from Phoenix, Arizona, United States
I bought this just over a year ago(March 2015) and could not be more dissatisfied with my purchase. The ice bucket coil rusted, I received a new one, and now this one is doing the same. The ice gets stuck in the ice machine on a frequent basis. so you have to constantly check to ensure ice is being made. I have now had to have the control panel completely replaced twice.It starts with a very loud humming noise and soon enough the whole unit stops working. Lastly I had to have someone come out to unplug a water line. The water line was plugged so it was leaking, and caused the whole freezer to stop self defrosting. There were two inch sheets of ice forming on the bottom of my freezer. I typically do not write complaints, but this item has been a huge disappointment ... especially for a new home owner!
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Features!
on March 27, 2016
Posted by: 2Robbins
from Arizona, United States
We did a lot of research before deciding on this gallery package and we couldn't be happier with our decision! The counter-depth has a custom built-in look and we don't notice the difference in interior space--this baby packs a lot! It's simple and inexpensive to change both the water and air filters too. We would not hesitate to repurchase this beauty in the future!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good Design
on November 28, 2015
Posted by: Lynns Kitchen
from Irmo, SC, United States
We had this same fridge in a home we sold.We left it for the new owners. and we purchased a new one for the new house.We love the counter depth and convenient filtered ice and water on the door.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
OK except for ice maker
on January 3, 2016
Posted by: VEOG
from Shoreline Connecticut
We replaced a 22-year-old refrigerator mainly because the plastic bin of the ice maker had disintegrated and couldn't be replaced (and consequently ice cascaded to the floor way too often). The new fridge is fine but the ice cubes often clump together and thus don't dispense properly. And, you guessed it, ice cascades to the floor.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Theresa, Online Outreach Specialist, January 15, 2016
Hi VEOG! You can try removing your ice container, thaw, and empty the contents. Clean your container, wipe dry, and replace in the proper position. When new ice is made, it should dispense properly. If you notice cubes are jammed between the ice maker and the rear of your ice bin, remove the cubes. We welcome you to contact us directly should you have any current questions or concerns. –Kind Regards, Theresa
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible ice maker
on July 31, 2016
Posted by: Carla d
from Cooper City, FL, United States
I bought this refrigerator about 6 months ago. The ice maker is a piece of garbage. It makes very little ice and it jams constantly. When you put your glass against the dispenser lever it flings the ice into the glass and more often than not it does not stop. I pick ice up from the floor constantly. The worst is that ice often remains in the door chute and drops out later all by itself. The plastic storage bins slide very poorly and make a screeching plastic on plastic sound upon sliding open or closed. As I write this the ice maker has stopped working.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, August 10, 2016
Hey Carla d, I am sorry to hear about your ice maker experience. I'd like to help get your ice maker running well again. Please look for my email communication to you shortly. Warmly, Ruth
Written by a customer while visiting frigidaire.com