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Customer Reviews Collected from frigidaire.com |
Frigidaire - Gallery 22.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Average Customer Rating:
4
Rating breakdown 2,919 reviews
5 Stars
1,185
4 Stars
1,008
3 Stars
374
2 Stars
193
1 Star
159
79%of customers recommend this product.
(
2,215 out of
2,811)
Customer Reviews for Frigidaire - Gallery 22.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Customer Rating
1
Poor Design
on January 25, 2018
Posted by: Beverly Sue
from Leesburg, FL, United States
[This review was collected as part of a promotion.] I have had some very good Frigidaire appliances over the years so I am very disappointed with the stove and refrigerator I have now. The side by side fridge water and/or ice may not shut off. There is a small catch basin for minor water spills but there is no drain in it. The refrigerators ice cubes hit the floor so I have to keep a boot mat in the floor to keep the ice cubes from shooting all over the floor and melting. The ice cubes jam up due to a poor design. Often when you close the refrigerator door it blows open the freezer door just enough to melt stuff but not open enough for you to see it's open. So it makes a mess with water, ice and spoils my food.
The stove I hate as the display is small and the thermostat is off. If I need the temp to be 350 then I have to set it to 360. It doesn't have a nice simple timer. You can't use the stove without reading the manual. I hate how long it takes for the electric burner to get hot enough.The stove has a glass top which requires a special cleaner and a razor
blade to keep it looking nice. Every time it's used it needs special cleaning. Just a nuisance. Please do your research so you know are going to behappy with your purchase. My new Frigidaire stainless appliances
came with our new home. I absolutely hate them.
.
The stove I hate as the display is small and the thermostat is off. If I need the temp to be 350 then I have to set it to 360. It doesn't have a nice simple timer. You can't use the stove without reading the manual. I hate how long it takes for the electric burner to get hot enough.The stove has a glass top which requires a special cleaner and a razor
blade to keep it looking nice. Every time it's used it needs special cleaning. Just a nuisance. Please do your research so you know are going to behappy with your purchase. My new Frigidaire stainless appliances
came with our new home. I absolutely hate them.
.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, January 26, 2018
Beverly Sue, I am saddened to hear of your dissatisfaction in your new refrigerator. The drip tray is there to catch any random drips. We do not offer any refrigerator that has a drain in the dispenser area. While your suggestion is thought provoking, such a drain might require a hook up to your home drainage system, and plumbing integration. Quality tests are continually conducted to provide (you) the consumer with the best appliance possible in the industry. My research into your consumer account shows your recent service call with Nichols Appliance Service (352-568-0300), was successful in addressing your concerns. Should you have a functional need we can address, please don’t hesitate to reconnect with us directly for assistance by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 800-944-9044. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
Counter Depth with all the features.
on January 28, 2018
Posted by: Pgrantweb
from Hurst, TX
[This review was collected as part of a promotion.] Size and performance are perfect for my needs of a smaller unit
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Beautiful look, roomy
on January 28, 2018
Posted by: phan123
from Fremont, CA, United States
[This review was collected as part of a promotion.] I bought this and am very happy with it.
The only issue is sometimes it makes noise. Also the rack holder plugin is not the same with the picture in the manual. Overall it's good.
The only issue is sometimes it makes noise. Also the rack holder plugin is not the same with the picture in the manual. Overall it's good.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Very Happy!
on January 29, 2018
Posted by: KBTATL
from Atlanta, GA, United States
[This review was collected as part of a promotion.] We recently completed a full renovation of our kitchen and are really loving our new refrigerator. Surprisingly lots of room for a counter-depth. Very easy to see and find everything - interior lighting very good. Features like having the top shelf in the freezer is just for ice cream is great. We are happy with our decision.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Nice looking fridge, but not the best one I've had
on January 29, 2018
Posted by: bmd305
from FL
[This review was collected as part of a promotion.] Not enough door storage due to extra large bins. Does not get below 40 degrees F in the fridge section. Freezer works great though. Have had a tough time getting service out to look into the cooling. We'll see how this turns out since it's only 2 months old.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, January 30, 2018
Bmd305, I certainly understand your refrigerator section is not cooling properly. I sincerely apologize for any inconvenience this may be causing you and your family.
You can check your damper which is located on the left-hand side in the rear of your refrigerator section. While your refrigerator is running you can use a mirror to check your damper. I would check to see if your damper door is open and your evaporator fan is running. If so, I would recommend having an authorized service provider out to properly diagnose your refrigerator. If your damper is open but your evaporator fan is not running you can try using a hair dryer on your damper door for about five to ten minutes to see if the door closes. If it does close please allow 24 hours. If there is still freezing I would have an authorized servicer out. If your damper door is closed, check to see if you can feel cold air coming in from your freezer section. If yes, the damper seal may need to be replaced. If no, the control system may be bad.
If you still have a concern of sorts, please contact us directly for assistance.
You can check your damper which is located on the left-hand side in the rear of your refrigerator section. While your refrigerator is running you can use a mirror to check your damper. I would check to see if your damper door is open and your evaporator fan is running. If so, I would recommend having an authorized service provider out to properly diagnose your refrigerator. If your damper is open but your evaporator fan is not running you can try using a hair dryer on your damper door for about five to ten minutes to see if the door closes. If it does close please allow 24 hours. If there is still freezing I would have an authorized servicer out. If your damper door is closed, check to see if you can feel cold air coming in from your freezer section. If yes, the damper seal may need to be replaced. If no, the control system may be bad.
If you still have a concern of sorts, please contact us directly for assistance.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Spacious!
on January 29, 2018
Posted by: KDSa
from Winter Park, FL, United States
[This review was collected as part of a promotion.] This fridge was chosen already in the home we purchased. It has tons of room, even though I was afraid at first that we'd be out of room too quickly. The buttons are easy to understand and operate, but it's just a little too noisy sometimes.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Unhappy!
on January 29, 2018
Posted by: Jeff Hill
from Cartersville, GA, United States
[This review was collected as part of a promotion.] My wife and I purchased this when we moved. Had to leave ours at the old house. Just bought it too:( Have not been pleased ever since... always the freezer.. No ice, ice maker is unbearably loud.. I hate it.. They should pay us to keep it..
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney , Online Outreach Specialist, January 30, 2018
Thank you for sharing your icemaker experience, Jeff Hill. Please take a moment to contact us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice fit
on February 1, 2018
Posted by: Poikkat
from Honolulu, HI, United States
[This review was collected as part of a promotion.] Nice replacement; though the ice maker is noisy. Fridge shakes when you close the door.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com