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Customer Reviews Collected from frigidaire.com |
Frigidaire - Gallery 22.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Average Customer Rating:
4
Rating breakdown 2,919 reviews
5 Stars
1,185
4 Stars
1,008
3 Stars
374
2 Stars
193
1 Star
159
79%of customers recommend this product.
(
2,215 out of
2,811)
Customer Reviews for Frigidaire - Gallery 22.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Customer Rating
4
Overall great, but annual repairs is bad
on November 27, 2018
Posted by: chavasmom
from atx
[This review was collected as part of a promotion.] Fridge has been great. Problem is the interface panel. Seems that annually we have to have it replaced. Luckily we are on an extended service plan so it's covered at no additional cost, but we are on the third replacement of the panel now because lines in the display go dead.
Response from frigidaire.comBy Anna, Online Outreach Specialist, December 27, 2018
Hi there. We want to first welcome you to our Frigidaire family and express our appreciation for purchasing our products. I want to personally thank you for sharing your detailed quality and design feedback and your personal interactions with the appliance. Your experience is imperative to us as we constantly strive to be the best home appliance company in North America. We do apologize for any inconvenience you have incurred with these concerns. If needed, our team can be reached by calling 1-888-203-1389 Mon - Fri, 8am - 8pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
3 year life span
on December 4, 2018
Posted by: Colette218
from Morristown, Nj
I bought this refrigerator for a kitchen remodel and it died after only three years. I had appliance repair here and they even spoke to Frigidaire on the phone. The compressor on the refrigerator went. I replaced it with a whirlpool brand. My previous whirlpool refrigerator last 20 years. What are incredible waste of money and resources. I would never buy a Frigidaire product again.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, December 6, 2018
Thank you for sharing your refrigerator experience, Colette218. I hate to hear that this has happened. Although we were unable to resolve your concerns, we hope that you would reconsider our brand in the future. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
2
Diappointed
on February 9, 2019
Posted by: Brigitx
[This review was collected as part of a promotion.] Fridge was great at first, although it is very noisy. Within 2 years, the ice maker needs replacement, and one of the digits on the display is out. My previous fridge, I had for over 16 years, with not 1 issue.
I do like the storage space and design.
I do like the storage space and design.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, February 12, 2019
Hello Brigitx. I want to personally thank you for sharing your detailed quality and design feedback and your personal interactions with the appliance. Your experience is imperative to us as we constantly strive to be the best home appliance company in North America. We do apologize for any inconvenience you have incurred with these concerns. Should you have any questions or concerns in the future, please contact us directly. Our team may be reached by calling 1-888-203-1389 Mon - Fri, 8:30am - 8pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
We love our new fridge!
on February 20, 2019
Posted by: lcgreen12
We are so happy that we bought this refrigerator for our new house!
I would recommend this to a friend!
Response from frigidaire.comBy Briana, Online Outreach Specialist , March 5, 2019
Hello, lcgreen12! Thank you for your review! Congrats on your new home! We are so glad to hear how happy you are with your Frigidaire Side by Side Refrigerator. If you ever have any questions regarding your appliance, please contact us directly at 1-888-203-1389, M-F 8:30 am to 8:00 pm EST. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
3
Current problem
on May 30, 2019
Posted by: LCamp
from Texas
All of a sudden the freezer is starting to ice up. Of course our 3 year protection plan just ended. Had a repairman out to check it and so far he's come up with no reason. Very disappointed in it right now. The front panel board was replaced while it was still under warranty so that was a good thing. But now this. Not real happy and can find no answer as of yet.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 31, 2019
Oh no, LCamp! We are so sorry that this has been your encounter with your refrigerator. Please know that we strive to produce quality products, and your feedback does not go unnoticed.
Some tips that can help alleviate your matter is to ensure that your door is not left slightly open and fully closing. Doing so can prevent warm air from entering, causing any ice crystals or frost matters.
If the information above doesn’t resolve your concerns, feel free to reach out to us at 1-800-374-4432 Monday-Friday 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Some tips that can help alleviate your matter is to ensure that your door is not left slightly open and fully closing. Doing so can prevent warm air from entering, causing any ice crystals or frost matters.
If the information above doesn’t resolve your concerns, feel free to reach out to us at 1-800-374-4432 Monday-Friday 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
5
Four year report
on July 21, 2019
Posted by: GreyhoundMom
from Camp Hill, PA
[This review was collected as part of a promotion.] We have had our counter-depth Frigidaire for four years, and I’m very happy with it. We replaced a behemoth side-by-side and lost inside capacity - yet I seem to be able to fit more into this one. I’m chalking it up to the glass shelves and shallower depth, which means food doesn’t get “lost” in the back.
My only complaint is the ice dispenser - we had it replaced early on because it dripped. Now it’s fine, though ice can come out fast and furious and a few times has jammed. But it’s an easy fix and a small inconvenience for a refrigerator that has otherwise served us well.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Features
on August 2, 2019
Posted by: Daniel Perera
I bough this four years ago, but recently the temperature of the freezer starts to rise for no reason, and if I do a defrost witch is hold the up and down button of the frig side for 5 seconds, after a while things go back to normal for a few hours, any hint of the cause?
Written by a customer while visiting frigidaire.com
Customer Rating
3
Ice on bottom of freezer
on November 3, 2019
Posted by: KBob
We recently noticed water collecting on the floor near the refrigerator/freezer. Then we found about a gallon of ice on the bottom of the freezer. It took an hour to melt and break up the ice, and then I took apart the freezer. The drain from the pan that collected water from the de-icer was blocked, and because of this, the water was overflowing into the bottom of the freezer, and re-freezing. I was unable to unplug the drain, so I just put it all back together, and will just live with it, periodically getting rid of any ice on the bottom of the freezer. I saw one other review mentioning the same problem. Is there any way to unplug the drain?
Response from frigidaire.comBy Derrick , Online Outreach Specialist, November 5, 2019
Hi, KBob.
Thank you for stopping by and making us aware of your recent experience.
I feel awful to learn about the matter concerning your fridge. I can understand your concern when your appliance does not perform as designed.
Have you spoken to a service provider about your current issue? If not, I strongly recommend having an authorized technician properly diagnosis your appliance. I am happy to provide a link to service providers in your area, who can provide you with price quotes for their services.
You may visit http://www.frigidaire.com/Owner-Center/Locate-Service--Parts/ to find a Provider in your area at your convenience.
Should you need any further assistance, feel free to contact us at 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30am-8pm EST.
Best Regards-
Derrick
Thank you for stopping by and making us aware of your recent experience.
I feel awful to learn about the matter concerning your fridge. I can understand your concern when your appliance does not perform as designed.
Have you spoken to a service provider about your current issue? If not, I strongly recommend having an authorized technician properly diagnosis your appliance. I am happy to provide a link to service providers in your area, who can provide you with price quotes for their services.
You may visit http://www.frigidaire.com/Owner-Center/Locate-Service--Parts/ to find a Provider in your area at your convenience.
Should you need any further assistance, feel free to contact us at 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30am-8pm EST.
Best Regards-
Derrick
Written by a customer while visiting frigidaire.com