frigidaire.com Customer Reviews Collected from frigidaire.com
Frigidaire - Gallery 22.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Average Customer Rating:
4 out of 5
4
Open Ratings Snapshot
Rating breakdown 2,919 reviews
5 Stars
1,185
4 Stars
1,008
3 Stars
374
2 Stars
193
1 Star
159
79%of customers recommend this product. 
(
2,215 out of 2,811
)
Customer Reviews for Frigidaire - Gallery 22.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Customer Rating
4 out of 5
4
All kinds of noise
on December 8, 2019
Posted by: CJ jeude
Bought it 4years ago water leaks from ice maker and forms ice all inside the freezer
Written by a customer while visiting frigidaire.com
Customer Rating
1 out of 5
1
Do not buy a Frigidaire gallery refrigerator
on March 3, 2020
Posted by: johno51
My Frigidaire gallery refrigerator is the most unreliable appliance I have ever purchased. This is the third time I've needed the evaporator fan replaced. THREE TIMES I've lost all the foodin the refrigerator. I strongly recommend no one purchase a Frigidaire product based on this unreliable performance. It is disgraceful that you pay top dollar for a product and you can't rely on it. I thought Frigidaire stood for quality. sadly I was mistaken.
Response from frigidaire.comBy Online Outreach Specialist, March 4, 2020
Oh no, Cujo27! We're sorry to hear that you've had this experience and would like to see how we can help.
Please take a moment to chat with us or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST to discuss further. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1 out of 5
1
Do not buy! Junk
on March 10, 2020
Posted by: Yadayada
I have had several issues with this unit, included but not limited to: broken/loose seals and gaskets around the door. Hairline cracks throughout the interior of the unit. The ice machine! The ice machine get jammed. One time it got jammed to the point the metal ring continued to grind the ice and we had metal shards in our ice. Now at year 4 of having it the compressor went out so its not cooling. Again, stay away. This has been such a burden to my family, with a family with 4 kids you need a reliable fridge and this is not it. Our kitchen is the staple room in our home, when guests come over its embarrassing when they go to open the freezer and food comes flying out because we had to take the shelves out because they are flimsy. It has been an inside joke now when people come over. Save yourself the service and technician/repair fees. Within the 1 year warranty we had to call Frigidiare 5 times!!!
Response from frigidaire.comBy Online Outreach Specialist, March 11, 2020
Hey, Yadayada! Thank you for taking the time to share your refrigerator experience with us. We're sorry to hear that this has happened.
After reviewing your account, we see that you’re working with one of our Customer Care Representatives to resolve your concerns. Please feel free to reconnect with us directly via chat or call us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1 out of 5
1
Ice Maker Overfills
on April 25, 2020
Posted by: lonnyk
Almost 3 years old and its leaking water from Ice Maker.
Relaced Icemaker and Water Valve still water dripping into the bottom freezing up.
Its not the back drain. Water is leaking from icemaker tray and running outside the panel that covers coil and were the drain is located.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, April 29, 2020
Hi, Lonnyk!

Thanks for reaching out; we're sorry to hear you've been dealing with a leak from the ice maker! We would be happy to assist you with troubleshooting and determine how we can help with a resolution. Please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.

Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1 out of 5
1
Worst refrigerator ever
on May 8, 2020
Posted by: Fenix
This is the worst refrigerator I have ever paid for. That’s probably why it’s discontinued. The thing that makes this the worst refrigerator ever is the ice machine/water dispenser. Anytime you go to get water and you deep press the button to activate the water the water keeps spraying for half a second after you move the cup. Then when you go to get ice, sometimes the ice gets stuck in the dispenser causing a backup. I often have to manually restart the ice machine because it gets stuck halfway through and stops making ice. if you bare tap the dispense button sometimes I’ve will shoot out and the dispenser stays open after you’ve depressed the it Tom causing ice to fall out and onto the ground. Very poorly designed piece of waste a space.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, May 13, 2020
Hello, Fenix.

Thank you for your review and rating!

I’m sorry to learn your fridge hasn’t performed as expected.

Your comments are vital to us in designing future appliances.

If you have any additional suggestions on how we can make your experience better, please let us know!

You may chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.

-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1 out of 5
1
Ice Maker tray is HORRIBLE, metal pieces RUSTING!
on May 9, 2020
Posted by: LightMikePro
[This review was collected as part of a promotion.] The Fridge/Freezer is okay, but the icemaker is worthless. It makes Ice fine, but there's 2 metal parts that are in the ice bin that RUST, so all the ice gets rust in it! It was one that was made in Mexico, and I think it went downhill once that started happening. If we cant get this fixed, we won't ever buy a Frigidaire again, and I'll make sure that everyone in my extended family doesn't ever buy one......
Response from frigidaire.comBy Online Outreach Specialist, May 14, 2020
Oh no, LightMikePro! We're sorry to hear that you're having this experience with the icemaker on your refrigerator.
We'd really like an opportunity to learn more about your specific issues. At your convenience, please take a moment to chat with us or even contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. We would like to review your account to see what solutions we might have to resolve your issues. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1 out of 5
1
Rusting!!
on May 20, 2020
Posted by: MamaCareBear
My brother takes very good care of his things. I love his fridge too. One day, he pulled out the fridge to vacuum around And under it. He then noticed the rust spot. This is in the left side, towards the back, where no one really touches it. My fridge/freezer is much older than his too! I have never seen a fridge rust before. Very disappointed
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , May 29, 2020
Hello there, MamaCareBear! Thank you for taking the time to provide us with this feedback. We are sorry to hear that you are disappointed with your brother’s fridge. We understand how having issues with rust can be extremely frustrating. Unfortunately, issues with rust inside or outside of the unit are not covered under the appliance warranty. We do, however, recommend having a Frigidaire authorized technician out to diagnosis these concerns so we can see what assistance we may be able to offer. If you need us to refer you to tech in your area, we would be glad to do so. We are available by phone at 1 (800) 374-4432 or Live Chat at Frigidaire.com Monday through Friday from 8:30 am to 8 pm EST. ~Keyanna
Written by a customer while visiting frigidaire.com
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