 |
Customer Reviews Collected from Samsung US |
Samsung - 22.6 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.4
Rating breakdown 170 reviews
5 Stars
66
4 Stars
41
3 Stars
3
2 Stars
20
1 Star
40
63%of customers recommend this product.
(
102 out of
162)
Customer Reviews for Samsung - 22.6 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Ice makers problems
on March 25, 2017
Posted by: johninbeaumont
from Beaumont, CA
Expertise:Intermediate
After only 1 1/2 years, ice maker went out. Hassle with repair service. I would not buy this product ever again !!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, June 6, 2022
Hi johninbeaumont,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF24FSEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144572957
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF24FSEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144572957
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Loudest Fridge ever!
on February 28, 2018
Posted by: heideeo
from Mccordsville IN
Expertise:Intermediate
OMG I am so over this fridge- It has been repaired 3 times and making awful fan noises again. The first time we had it repaired was right after we had it installed. I hate this fridge.
Cons: Poor quality, keeps needing repaired
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
(click to see the video)
Response from Samsung USBy Angelica, Samsung Care, April 26, 2022
Hello heideeo,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator makes awful fan noises. We apologize for the inconvenience this has caused you, primarily since there has been a repair three times already. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached are the links containing information to understand your Samsung refrigerator's noises and why.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF24FSEDBSR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144444264
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator makes awful fan noises. We apologize for the inconvenience this has caused you, primarily since there has been a repair three times already. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached are the links containing information to understand your Samsung refrigerator's noises and why.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF24FSEDBSR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144444264
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
NO ice, ice baby
on August 13, 2017
Posted by: Vegas2Hermosa
from Hermosa Beach, CA, USA
Worst purchase we've made in years. We've had continuous problems with the ice maker and reading repair blogs this is a well documented issue with the product. When we've called for repair, we get ridiculous trouble-shooting tips and no resolve. Ice maker problems started within 6 months. We finally gave up and bought an external ice maker. Ice maker/water dispenser leaks even when it works, and then ice maker freezes over after a couple of weeks.
In our 2.5 years of ownership, we've had to replace 3 door shelves and one interior shelf. The plastic breaks easily and is brittle.
Pros: Bright display, Realistic color
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Trisha, Samsung Care, June 6, 2022
Hi Vegas2Hermosa,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly and for the leaks on the dispenser. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF24FSEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144572295
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly and for the leaks on the dispenser. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF24FSEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144572295
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
Love this refrigerator!!
on September 28, 2013
Posted by: Bachelor4Life
from Orlando, FL
Expertise:Intermediate
Confined to a counter depth we had a side by side refrigerator ..... what a difference when we got this french door with the flex zone. We use the flex drawer for the items we constantly get out of the refrigerator. The refrigerator seems to have so much more room than the old side by side and easier to organize. The ice maker keeps up with our large daily needs and it is so much easier to find things in the bottom freezer. It's been a "great" change for us!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This refrigerator rates the top of its class!
on May 20, 2014
Posted by: gotta
from Florida, USA
Expertise:Expert
Everything Samsung says about this refrigerator is completely true. My family loves everything about it. Is easy to clean, spacey, bright lightening, quiet, easy to move and I've had it for three years and no problem. I highly recommend everyone to buy this model.
Pros: Bright display, Durable, Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Very Disappointed - Temperature control problems
on August 8, 2016
Posted by: mrpaul
from New Jersey, USA
Expertise:Intermediate
We loved the look of this refrigerator. Unfortunately we are on our second unit. Continuous temperature issues that led to 4 service calls and eventually a totally box replacement. We are now having the same issues with the new unit. Front display is not accurate. inside temperature based on several different thermostats reveals that the unit functions 8 to 10 degrees warmer. Same with the freezer. Food spoils quickly. Eggs, Fruit, Vegetables all spoil all to quickly.
Ice maker dispenses very slowly and ice is chopped on any setting. I would not recommend this unit unless you have an extended warranty.
Ice maker dispenses very slowly and ice is chopped on any setting. I would not recommend this unit unless you have an extended warranty.
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Angelica, Samsung Care, August 8, 2022
Hello mrpaul,
Thank you for bringing this to our attention. We appreciate you informing us that your Samsung refrigerator has continuous temperature issues, and the ice maker dispenses very slowly. We apologize for the inconvenience this may have caused you, especially since it's a replacement unit already. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung refrigerator has cooling issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
The links below contain information on what to do when your refrigerator has ice maker and dispenser issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF24FSEDBSR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144775911
Thank you, and stay safe!
-Angelica
Thank you for bringing this to our attention. We appreciate you informing us that your Samsung refrigerator has continuous temperature issues, and the ice maker dispenses very slowly. We apologize for the inconvenience this may have caused you, especially since it's a replacement unit already. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung refrigerator has cooling issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
The links below contain information on what to do when your refrigerator has ice maker and dispenser issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF24FSEDBSR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144775911
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Maker never worked properly
on April 5, 2017
Posted by: sedgar
from Highlands Ranch, CO
Expertise:Expert
We have had the ice maker serviced 3 times. We replaced it and paid for it out of pocket. till doesn't work. It makes a loud nice and the ice maker gets jammed once a week. When it is working, we get mushy ice. Very disappointed.
Pros: extra drawer for deli meats
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, June 6, 2022
Hi sedgar,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly and having loud noise. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF24FSEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144572822
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly and having loud noise. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF24FSEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144572822
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
Love the flex zone drawer
on March 2, 2014
Posted by: dstratch1
It's great to have the flex zone drawer and Twin cooling sys.
Pros: flex drawer
Cons: expensive
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US