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Customer Reviews Collected from Samsung US |
Samsung - 22.6 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.4
Rating breakdown 170 reviews
5 Stars
66
4 Stars
41
3 Stars
3
2 Stars
20
1 Star
40
63%of customers recommend this product.
(
102 out of
162)
Customer Reviews for Samsung - 22.6 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
don't ever buy a refrigerator from Samsung
on September 8, 2014
Posted by: JPWNJ
from West Orange, NJ, USA
Expertise:Intermediate
rust spots have started to appear on the 'stainless' steel fridge doors and freezer doors which is deemed just a cosmetic issue and therefore not covered under the warranty
Always had great products in the past from Samsung, so thought the fridge would be good, but turned out to be a terrible, very expensive mistake.
Always had great products in the past from Samsung, so thought the fridge would be good, but turned out to be a terrible, very expensive mistake.
also the ice production is poor, way less than my old fridge I used to have and the veg crispers are tiny, not large enough for a regular shop
Cons: Poor quality, Did not meet expectations, rusts, poor ice production
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, August 23, 2022
Hi JPWNJ,
Thank you for reaching out to us. Our sincere apologies that the ice maker is not making enough ice; rust spots are showing, and has inadequate crisper space for properly stacking food items. We appreciate all concerns that help us understand how to improve our products and services.
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Ice maker maintenance:
https://www.youtube.com/watch?v=EsbHtpc1ak4
What to check when there is no ice or not enough ice from the ice maker or dispenser:
https://www.youtube.com/watch?v=heJu7r3JqNc
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144830543, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
I made a mistake buying this.
on June 11, 2015
Posted by: michael7777rr
from Leander, TX, USA
Expertise:Intermediate
The ice maker is absolutely horrible! I read mixed reviews before I bought it. I saw complaints about the ice maker, but some people said it was ok...NOT! I made a mistake by buying this, the ice maker always causes issues when it works, it freezes up, it drips water and the ice bucket is so small. Speaking of drips! Frequently when opening up the refrigerator door that has the water and ice dispenser in it, water runs out all over the floor, there is NO WATER OVER FLOW DRAIN, when water drips from the dispenser while filling a glass or getting ice, there is a super small reservoir that holds the water that drips, so small in fact that it constantly fills up and spills all over the floor when we open up the door. This is a very poor design, the refrigerator also feels so small, we had to buy a second refrigerator for the garage to use as a over flow fridge, we only have three people in our family and it is still small. We had initially planned to get a larger refrigerator but opted for this counter depth model, this counter depth model was smaller and much more expensive. In hind sight we should have bought the larger model that was less money, it only stuck out a few more inches.
Cons: Did not meet expectations, icemaker bad water drips from door
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Very nice finish
on March 11, 2017
Posted by: Tibbs67
from Watertown,ny
Expertise:Intermediate
Waiting on ice maker to make ice but other than that very nice product
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Looks really good
on May 20, 2014
Posted by: Azzurra1
from Easton, PA, USA
Expertise:Intermediate
Initially had issued with ice maker, unit made ice but it would not come out. After multiple calls and a few service tech visits, it got fixed under warranty. The unit works great and looks good.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Popping/Snapping
on February 13, 2016
Posted by: SteveM2Retired
from Windsor, Ca.
Expertise:Intermediate
I have used this Fridge for a little over a month... compressor is quite but the Annoying Popping Noise is annoying! sometimes loader than other times !
but Love everything else!
but Love everything else!
Cons: Did not meet expectations, popping noise
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
5
Response from Samsung USBy Camille , Samsung Care, April 14, 2022
Hi SteveM2Retired.
We appreciate you taking the time to share your experience with your23 cu. ft. Counter-Depth 4-Door Refrigerator with FlexZone™ Drawerr loud noise. Thank you for loving the product despite the issue that you're having. I sincerely apologize for the inconvenience this has caused you. For us to be able to fix this, I will be providing you with this link.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144404703
^Camille
We appreciate you taking the time to share your experience with your23 cu. ft. Counter-Depth 4-Door Refrigerator with FlexZone™ Drawerr loud noise. Thank you for loving the product despite the issue that you're having. I sincerely apologize for the inconvenience this has caused you. For us to be able to fix this, I will be providing you with this link.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144404703
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Great fridge
on September 6, 2017
Posted by: Cpt77
from New Jersey
Expertise:Beginner
We built a new house so we wanted all appliances to look same to be part of the house and samsung offered good products for good package price!
Pros: Bright display, Inexpensive
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
not happy
on July 25, 2014
Posted by: JackieS
from California, USA
Expertise:Intermediate
ice cubes are very very small, & water runs very slowly! Water pressure is 70, had it checked today, For the price, am very disappointed!
Pros: Bright display
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
1
Response from Samsung USBy Camille , Samsung Care, April 15, 2022
Hi JackieS.
Thank you for reaching out regarding your 23 cu. ft. Counter-Depth 4-Door Refrigerator with FlexZone™ Drawer ice cubes are small, and water drips slowly. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I will be providing you with these links to guide you on the issue.
Ice maker makes small, cloudy, dirty, or clumped ice - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Samsung refrigerator water dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144407513
^Camille
Thank you for reaching out regarding your 23 cu. ft. Counter-Depth 4-Door Refrigerator with FlexZone™ Drawer ice cubes are small, and water drips slowly. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I will be providing you with these links to guide you on the issue.
Ice maker makes small, cloudy, dirty, or clumped ice - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Samsung refrigerator water dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144407513
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
We love it but...
on November 20, 2014
Posted by: IluvCali
from San Antonio, TX
Expertise:Intermediate
So far we're very satisfied with the style and the capacity for us empty nesters also it fit like a glove in the opening where our old fridge was. We chose the counter depth model. Wouldn't recommend it for a family though, it would be too small. My only complaint is the Master Icemaker box is hard to remove. We had to wait almost two months for delivery because it needed to be shipped from Korea but the wait was worth it.
Pros: Bright display, stainless steel model looks great.
Cons: master ice maker box is hard to remove.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US