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Customer Reviews Collected from Samsung US |
Samsung - 22.6 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.4
Rating breakdown 170 reviews
5 Stars
66
4 Stars
41
3 Stars
3
2 Stars
20
1 Star
40
63%of customers recommend this product.
(
102 out of
162)
Customer Reviews for Samsung - 22.6 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
5
Great looking, quiet refrigerator
on May 19, 2014
Posted by: MtBikeman
from Fremont, CA
Expertise:Expert
This is one of the largest counter depth, stand alone refrigerators. With one exception (no separate compartment to keep milk and other drinks colder than the main compartment) , the design is excellent. Very quiet.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Awful Fridge, STAY AWAY
on May 21, 2016
Posted by: jcapalbo
from North Reading, MA
Expertise:Expert
Since the day we bought it we have had issues. Ice machine stopped working and it took forever to get the repair scheduled. Now the deli drawer is leaking water in it and the tech said there is no way that's possible from the ice maker. When the ice maker is off, no leak, when the ice maker is on there is a big puddle. Doesn't take a genius to figure out the cause. I wouldn't buy this item again.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ROSSINI, Customer Care, June 17, 2022
Hi jcapalbo,
Thank you for reaching out to us and we are glad to know that you are using the Samsung refrigerator.
We understand that it is sometimes uncomfortable to experience issue with your ice maker about our appliances, especially if the leaks on the refrigerator .
We apologize and we will surely notate your feedback about this matter for better products in the future.
I highly recommend checking on these links to identify the
issue with your ice maker and basic troubleshooting needed:
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
The ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
For leaking fridge here's the best lik for you.
Leaking Ref
https://www.samsung.com/us/support/troubleshooting/TSG01001852
Incase you encounter an error on your refrigerator here's a link for your reference.
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
In the event you needed to reset your refrigerator here's a link for you.
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
We look forward to doing business with you again. Have a great day!
Reference number:
1144609883
^^Ross
Thank you for reaching out to us and we are glad to know that you are using the Samsung refrigerator.
We understand that it is sometimes uncomfortable to experience issue with your ice maker about our appliances, especially if the leaks on the refrigerator .
We apologize and we will surely notate your feedback about this matter for better products in the future.
I highly recommend checking on these links to identify the
issue with your ice maker and basic troubleshooting needed:
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
The ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
For leaking fridge here's the best lik for you.
Leaking Ref
https://www.samsung.com/us/support/troubleshooting/TSG01001852
Incase you encounter an error on your refrigerator here's a link for your reference.
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
In the event you needed to reset your refrigerator here's a link for you.
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
We look forward to doing business with you again. Have a great day!
Reference number:
1144609883
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
This prouct is amazing!
on December 30, 2016
Posted by: Fridgebabe
from Ocala, FL, USA
Expertise:Expert
Flex drawer is a wonderful feature for children and husbands....
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love our new refrigerator
on January 2, 2017
Posted by: kagmcp1
from AZ
Expertise:Intermediate
Love the FlexZone drawer. Love the way our counter depth fits and looks with our kitchen. Of course the draw back from that is a little less space inside the refrigerator, but that has never been an issue for us since there is only two of us. Something to consider if you have a large family. Nice and bright inside with the led lighting.
Pros: Bright display, great looking
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
constant problem with ice maker which Samsung will not do anything about.
on April 18, 2018
Posted by: wateryice
We have had problems with the ice maker on this refrigerator since it was six months old. We had technicians out while still under warranty, including all parts of ice maker being replaced twice. It ices up, pours water out, and then the fan will get stuck making a noise. I would never recommend or purchase another Samsung product as Samsung knows this is an issue and will not resolve.
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 26, 2022
Hello,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice maker ices up, pours water out, and the fan is stuck, making a noise. We apologize for the inconvenience this had caused you, especially since this started to happen when it was six months old. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached are the links containing the troubleshooting guide you can try when you have an ice maker issue and how to maintain the ice maker in your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.youtube.com/watch?v=EsbHtpc1ak4
The links below contain information to understand your Samsung refrigerator's noise and why.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF24FSEDBSR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144443667
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice maker ices up, pours water out, and the fan is stuck, making a noise. We apologize for the inconvenience this had caused you, especially since this started to happen when it was six months old. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached are the links containing the troubleshooting guide you can try when you have an ice maker issue and how to maintain the ice maker in your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.youtube.com/watch?v=EsbHtpc1ak4
The links below contain information to understand your Samsung refrigerator's noise and why.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF24FSEDBSR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144443667
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Great - if you plan to keep it 2 years
on October 6, 2018
Posted by: truereview3
After 2 years, you will need to repair it every 3 weeks as it freezes inside as you can see on MANY youtube videos...
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 7, 2022
Hello,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator froze two years after. We apologize for the inconvenience this has caused you, especially since repair is needed every three weeks. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached are the links to a guide containing information on what to do when frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF24FSEDBSR/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144378871
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator froze two years after. We apologize for the inconvenience this has caused you, especially since repair is needed every three weeks. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached are the links to a guide containing information on what to do when frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF24FSEDBSR/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144378871
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Machine FAIL
on June 19, 2019
Posted by: LMCL
from Iowa
this is definitely not an “ice master”. i’ve had to scrape & thaw the ice unit at least once a week since buying this very expensive piece of junk.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, June 23, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139948675.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 8477
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 8477
Written by a customer while visiting Samsung US
Customer Rating
1
Does NOT keep food cold.
on September 23, 2022
Posted by: Matt
from St. Louis, MO
Owned fridge for 6 years. Problem with ice maker freezing up since purchased. Recently noticed fridge will not cool to the correct temp. Fridge reads 34°F but actual measured temp inside is 45°F-48°F, which is unsafe for food storage per the USDA. Would not purchase a fridge with a design similar to this one as it is a known defect that has not been addressed.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
2
Response from Samsung USBy Carrie Galvan, SEA Care, September 23, 2022
Hello Matt,
Your review is very much appreciated. Let's get the information you need to troubleshoot your refrigerator and the contact channels to reach us.
Please check the links below for a possible fix.
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with the number 100047252 to help our team pull up your information.
Have a great day.
-John
Your review is very much appreciated. Let's get the information you need to troubleshoot your refrigerator and the contact channels to reach us.
Please check the links below for a possible fix.
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with the number 100047252 to help our team pull up your information.
Have a great day.
-John
Written by a customer while visiting Samsung US