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Customer Reviews Collected from Samsung US |
Samsung - 22.6 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.4
Rating breakdown 170 reviews
5 Stars
66
4 Stars
41
3 Stars
3
2 Stars
20
1 Star
40
63%of customers recommend this product.
(
102 out of
162)
Customer Reviews for Samsung - 22.6 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
4
Solid!
on March 9, 2017
Posted by: tfred812
from MA
Expertise:Intermediate
This upgrade was a long time coming, so it was a huge leap forward for us in fridge technology and perks. So far we are thrilled. Design as good as you would expect from Samsung, and performance has been flawless.
Pros: Bright display
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Sharp looking fridge!
on April 15, 2017
Posted by: Sassa
from Syracuse, NY
So far, we like this fridge. We were a little bummed that we had to go with counter depth and sacrifice the space, but there is still quite a bit of space. Some of the taller items are tough to fit, so the door space is necessary, but we're big milk drinkers, so we have three gallons taking up that space. Oh well! The Flex Zone drawer is pretty neat for easy access stuff that doesn't require you to open the main fridge, and the freezer compartment is plenty big. I wish it opened a little bit wider, but the slide out feature helps!
Pros: sharp looking, neat features
Cons: a little expensive
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung refrigerator
on September 8, 2017
Posted by: WP86
from Wilmington NC
Expertise:Intermediate
Nice design with great features. A bit pricey but worth the price. Has excellent features and flexible storage space
Pros: Bright display, Durable, flex space
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Nice Refrigeration/Horrible ice maker
on October 19, 2018
Posted by: Elayman1
from SA, Tx
Expertise:Intermediate
This is a great refrigerator, however the ice maker “ice master” is the worst on the market. The ice maker went out after 13 months. Of course the warranty for general repairs is only for 12 months. So I was stuck along with all the others that are having the same problems with this ice maker. Waiting for Samsung to step up and fix this issue. Maybe a while. In the meantime I will not buy another Samsung product. This review is because of the “ice master”
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
3
Response from Samsung USBy Angelica, Samsung Care, April 7, 2022
Hello Elayman1,
Thank you for bringing this to our attention. We appreciate you letting us know that the ice maker in your Samsung refrigerator went out after 13 months. We apologize for the inconvenience this has caused you, especially the warranty. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try for the ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF24FSEDBSR/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144378621
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that the ice maker in your Samsung refrigerator went out after 13 months. We apologize for the inconvenience this has caused you, especially the warranty. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try for the ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF24FSEDBSR/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144378621
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy!
on December 1, 2018
Posted by: Anonymous
from Texas
We have a had this refrigerator for maybe a year and half. We have uneven doors (since the get go) and one of our shelves broke. Samsung needs to stick to TV's.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 13, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
shelves and drawers keep breaking
on February 16, 2019
Posted by: foxyladydc
from washington, dc
Expertise:Intermediate
plastic parts break. if it is more than 3 years old it its hard to find parts. expected more from an expensive refrigerator. i have replaced 3 shelves and one drawer and hinge.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 19, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Rusted door, VERY BAD QUALITY
on May 29, 2019
Posted by: Muñe
we bought this refrigerator 2 years ago. we never thought of getting an extended guarantee for rusting, since it is supposed to be stainless steel. do not purchase.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
5
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, May 31, 2019
You are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Too many issues
on August 3, 2019
Posted by: almahern
from Los angeles
[This review was collected as part of a promotion.] i was so happy to buice maker stopped working within months of purchase. a few months after that, the temperature control stopped working. i will never purchase a samsung appliance again
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, August 6, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your ice maker, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140173968.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 13061
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 13061
Written by a customer while visiting Samsung US