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Customer Reviews Collected from Samsung US |
Samsung - 22.6 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.4
Rating breakdown 170 reviews
5 Stars
66
4 Stars
41
3 Stars
3
2 Stars
20
1 Star
40
63%of customers recommend this product.
(
102 out of
162)
Customer Reviews for Samsung - 22.6 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
2
Fridge ok, icemaker not good
on May 16, 2020
Posted by: Sirtan
from Tx
ice maker has been replaced twice in the 5 years we have owned, not working again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, September 22, 2020
Thank you for your patience. If you still need assistance, please be sure to reach out to us whenever you get a chance. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
5
Terrible Fridge--DO NOT BUY
on July 19, 2020
Posted by: Anonymous
from Sag Harbor, NY
this fridge does not work! ice maker causes leaks in the fridge, water pools under the vegetables drawers, and fridge generally doesn't stay cold. we've had many service visits over the years, had to replace the fan just recently because of a grinding noise, and it still isn't staying cold in the fridge. food is spoiling extremely quickly, mold forms, and this fridge is just a ton of work.
the design itself is nice although cleaning the vegetable drawers is complicated by needing to push down on plastic tabs -- definitely not easy and required watching a couple of different youtube videos.
altogether, this fridge is not good and has been very expensive to maintain, and it's not even functioning as it should!
the design itself is nice although cleaning the vegetable drawers is complicated by needing to push down on plastic tabs -- definitely not easy and required watching a couple of different youtube videos.
altogether, this fridge is not good and has been very expensive to maintain, and it's not even functioning as it should!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Ice maker defective, compressor rattling loud
on January 19, 2021
Posted by: sjrucker
this frig was purchased in 2014. the ice maker kept freezing up on us when it was about 2 years old. we defrosted the ice maker once a week because of this problem but it kept getting worse. after 6 months of doing this, we decided it wasn't worth our time anymore. the frig is now 6 years old and the frig makes a 5 second loud rattling noise each time the compressor runs which is about every 15 minutes or so. it's very loud!
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
4
Response from Samsung USBy Pat, Samsung Care, January 20, 2021
I can understand this is a tough situation to go through. We value the feedback of all our customers and can sympathize with your issue. At this time, we can only recommend contacting a service center regarding this concern. Please follow the link below to locate the nearest service center. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
2
Looks better than it performs
on August 31, 2021
Posted by: LO07
from Carson, CA
we've had our refrigerator for just 4 years. the first year, it made a very loud humming noise. samsung performed warranty repairs and it seemed to help resolve the issue. however, the sound would come back intermittently over the next few years.
the ice maker failed after 3 years - this is a major issue with this fridge with countless owners complaining about it.
now there is a leak in the system causing it to completely stop cooling. i've had it repaired, but this may only be a temporary fix.
i have an old frigidaire in my garage that has lasted over 20 years with no issues.
i guess they don't make them the way they used to.
the ice maker failed after 3 years - this is a major issue with this fridge with countless owners complaining about it.
now there is a leak in the system causing it to completely stop cooling. i've had it repaired, but this may only be a temporary fix.
i have an old frigidaire in my garage that has lasted over 20 years with no issues.
i guess they don't make them the way they used to.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, September 1, 2021
I'm sorry to hear about the symptoms your refrigerator has been going through. Thanks for leaving this feedback. We're happy you took the time to share your experience. The best course of action right now would be setting up a service repair. We can do it for you or you can do it by using the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
4
Good refrigerator but a TERRIBLE ice maker
on October 20, 2021
Posted by: tvchuckles
from Valley Village, Calif
i really like the refrigerator but the ice maker is the worst i have ever seen. it worked for the first 6 months and has never worked again. it freezes up and all service calls never has fixed it. i would never buy another samsung with an ice maker
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy Pat, Samsung Care, October 26, 2021
Sorry to hear this about the ice maker. If you have any questions for us. We're always here to help. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
2
Want to love this fridge so badly 😩
on February 18, 2023
Posted by: IcedOut
from Okemos, MI
Love the look and size but the ice maker and door shelving could use lots of improvement . The ice maker quit working a while ago and I got tired of tinkering on it to try and make it work again, so no ice. :/. We recently threw away a second broken door shelf. They continually unhook on the sides and eventually two of them cracked and fell. I’d love to replace them. Please advise
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
2
Response from Samsung USBy Carrie Galvan, SEA Care, February 20, 2023
Hi There,
We appreciate the opportunity to help. Let's examine some possible remedies to get the ice maker working to its fullest!
A few factors can cause an ice maker not to work. Learn more from these details.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
What to check when there is no ice or not enough ice from the ice maker or dispenser:
https://www.youtube.com/watch?v=heJu7r3JqNc
Ice maker is not working properly :
https://www.youtube.com/watch?v=rArwTN_yhCc
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Test or reset your Samsung ice maker:
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
We'd like to speak to you directly and get more information about your fridge for better assistance.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day!
^Chrystel
We appreciate the opportunity to help. Let's examine some possible remedies to get the ice maker working to its fullest!
A few factors can cause an ice maker not to work. Learn more from these details.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
What to check when there is no ice or not enough ice from the ice maker or dispenser:
https://www.youtube.com/watch?v=heJu7r3JqNc
Ice maker is not working properly :
https://www.youtube.com/watch?v=rArwTN_yhCc
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Test or reset your Samsung ice maker:
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
We'd like to speak to you directly and get more information about your fridge for better assistance.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Great Fridge, if only it worked.
on May 17, 2023
Posted by: Anonymous
from Virginia
I bought this in 2016 and have managed to nurse it for 7 years before I have finally had enough. Between the freezing of the fan blades in the fridge 3 years ago (I learned how to slightly move a sensor to keep the fan blades Ice free after troubleshooting for a month) and now freezing of the icemaker and inability to keep the fridge temp below 40f / icing up and blocked drain lines / rusted shelf support screws from condensation, its very infuriating.
Its really a shame because when it works its a fantastic fridge, it truly is. Great design and features. If I knew that they had fixed these issues I would buy another, but for me this thing is going to be recycled / junked and I will be buying a replacement from another brand.
Features
5
Performance
2
Design
5
Value
2
Response from Samsung USBy Carrie Galvan, SEA Care, May 18, 2023
We are very much willing to help you with your concern, Bob Smith.
Here's a link below where you can check the troubleshooting steps if the ice maker is freezing or has a block of ice.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Also, I have shared a troubleshooting link below for the temperature issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
You can check the services we offer at the link below.
https://www.samsung.com/us/support/service/
For us to better assist you with your concern, we would like to speak to you directly.
Please get in touch with us through the following options below, so we can assist you in the best possible way we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
Here's a link below where you can check the troubleshooting steps if the ice maker is freezing or has a block of ice.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Also, I have shared a troubleshooting link below for the temperature issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
You can check the services we offer at the link below.
https://www.samsung.com/us/support/service/
For us to better assist you with your concern, we would like to speak to you directly.
Please get in touch with us through the following options below, so we can assist you in the best possible way we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Run away from this product, stick to phones only!
on August 16, 2023
Posted by: Mitnali
from Texas
Worst refrigerator ever!
IceMaker constantly frozen solid, doesn't produce ice unless you unplug and defrost for hours. Then it works for less than 2 weeks. Plastic for door bins and freezer shelves breaks easily. Too expensive to keep buying replacement parts.
IceMaker constantly frozen solid, doesn't produce ice unless you unplug and defrost for hours. Then it works for less than 2 weeks. Plastic for door bins and freezer shelves breaks easily. Too expensive to keep buying replacement parts.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Rainly, Samsung Care, August 29, 2023
Greetings,
We know the convenience of having an ice maker to have a cold drink and we appreciate your observation about the parts of the refrigerator. Let us help you.
I have shared a link below about the ice maker freezing and not making ice. You can click the radio button for the steps of each ice maker issue. Please watch the video and click all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
To help you with the shelves and other parts, we highly suggest contacting us directly.
Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146216000, which will help our team pull up your information.
^Rainly
We know the convenience of having an ice maker to have a cold drink and we appreciate your observation about the parts of the refrigerator. Let us help you.
I have shared a link below about the ice maker freezing and not making ice. You can click the radio button for the steps of each ice maker issue. Please watch the video and click all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
To help you with the shelves and other parts, we highly suggest contacting us directly.
Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146216000, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US