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Customer Reviews Collected from Samsung US |
Samsung - 22.6 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.4
Rating breakdown 170 reviews
5 Stars
66
4 Stars
41
3 Stars
3
2 Stars
20
1 Star
40
63%of customers recommend this product.
(
102 out of
162)
Customer Reviews for Samsung - 22.6 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Worst piece of crap I have ever bought.
on September 26, 2023
Posted by: Jeff
from Raeford, N.C.
bought in 2016. ice maker broke in 2017, warranty repair. Broke again, warranty repair, broke again warranty repair, Went out of warranty, broke again, luckily we bought more insurance. Will be fixed again in a few days (oct 4 2023) days.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, SEA Care, September 28, 2023
We are deeply saddened that you had to experience all this with your refrigerator. We are always here to help out, Jeff.
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146340890, to help our team pull up your information.
Have a great day!
^Chrystel
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146340890, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Nothing special and has its issues
on December 4, 2023
Posted by: ivb2
from Orange County, California
We’ve had the fridge for 7 years, around year two the back panel where I think the compressor is started freezing over and eventually there’s a fan that stops spinning and that leads to the fridge being unable to maintain the desired temperature so ever since year 2 we’ve had to defrost and melt off the ice which is not an easy task. Shelves need to be removed after which the back panel can come off and then you use a hair drier to melt all the ice that’s accumulated behind the panel. We gotta do that pretty much every 3-4 months. The water dispenser even when scarcely used also freezes over and cannot be used. We’ve tried restarting it, melting off the ice and starting it a new works for a week and then it doesn’t.
Features
1
Performance
2
Design
5
Value
2
Response from Samsung USBy Samsung Care, December 5, 2023
Greetings!
We understand the situation you are in, where you have to defrost every three to four months. We would love to help whenever we can.
I have shared a Samsung link below that can help with your experience. We don't recommend defrosting or speeding up the process by using a hair dryer.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146599387 to help our team pull up your information.
Leo
We understand the situation you are in, where you have to defrost every three to four months. We would love to help whenever we can.
I have shared a Samsung link below that can help with your experience. We don't recommend defrosting or speeding up the process by using a hair dryer.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146599387 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US