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Customer Reviews Collected from Samsung US |
Samsung - 22.6 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.4
Rating breakdown 170 reviews
5 Stars
66
4 Stars
41
3 Stars
3
2 Stars
20
1 Star
40
63%of customers recommend this product.
(
102 out of
162)
Customer Reviews for Samsung - 22.6 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
5
This Fridge is very well designed
on December 9, 2013
Posted by: taverny
from Chicago
Expertise:Intermediate
This fridge has a multiple drawer which makes the space available more accessible. The features regarding the buttons are simple and easy to use. very quiet fridge.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great but not great Ice maker
on April 1, 2016
Posted by: Jane007
from MS
Expertise:Intermediate
We love our new refrigerator but the ice makers does not perform as well as our old refrigerator. When you set it on whole cubes it still comes out partially crushed. We only set it on crushed one time and to this day the whole cubes come out somewhat chopped up. Definitely not whole. Other than that is a nice refrigerator. We especially like the middle drawer for holding canned drinks.
Pros: middle drawers
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Ice Maker
on April 13, 2017
Posted by: jealtd
from Chicago region
Expertise:Intermediate
Ice Maker went out after 2 years. Reviews on Consumer Reposts (and general Google search) indicates this is a common and chronic problem.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy Angelica, Samsung Care, June 2, 2022
Hello jealtd,
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator went out after two years. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The video link below contains information about maintaining the ice maker in your refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF24FSEDBSR/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144561915
-Angelica
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator went out after two years. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The video link below contains information about maintaining the ice maker in your refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF24FSEDBSR/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144561915
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Doors and Noisy
on April 24, 2017
Posted by: bonedaddy1234
Expertise:Expert
One feature the family really likes about the fridge is the flex drawer. Very convenient to keep kids food in there. Plus you can make it 33 degrees to keep items cold if need be.
First complaint is the door. They will not line up. For as expensive as this was, it should look good and it will not with one door being 3/8 inch lower than the other. I called Support on this and they said its not covered under warranty. I have done all the steps to adjust correctly (for sure!) Plus, I am sure that I am losing some cooling with the door not sealing correctly.
Second, and I would not be fired up about this like I am the door, is the noise. Much louder than any other fridge I have owned. The sound gets louder at times.
I would not recommend based on the door issues.
Pros: flex zone
Cons: Poor quality, noisy, door alignment
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
1
Response from Samsung USBy ROSSINI, Customer Care, June 16, 2022
Hello bonedaddy1234,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in these links:
Samsung washing machine is noisy
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144605699
Thank you for choosing Samsung.
^Ross
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in these links:
Samsung washing machine is noisy
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144605699
Thank you for choosing Samsung.
^Ross
Written by a customer while visiting Samsung US
Customer Rating
2
poor ice maker
on March 6, 2018
Posted by: DaveinVirginia
from Richmond, VA, USA
Expertise:Intermediate
We really liked the design of this refrigerator, and it fit our kitchen like a glove. But the ice maker in the refrigerator is amazingly sub-par. When it works at all, the ice maker produces a limited amount of ice that is softer than our previous refrigerator. And, on a regular basis, it ices up and stops making ice altogether. I have to defrost the ice maker with a hair dryer and scraper as often as every 3-5 days to keep it working. We had the ice maker unit replaced under warranty. Now that the refrigerator is out of warranty (it's now 3+ years old), we have had 3 service calls (and counting) in which the technician has followed Samsung's recommended steps to mitigate this known problem. The problem persists, and we were just quoted a significant (out of pocket to me) cost for replacement parts to be installed on a 4th service call. If ice is important to you, I would not recommend this refrigerator.
Pros: nice design
Cons: Did not meet expectations, very poor ice maker
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy Angelica, Samsung Care, April 26, 2022
Hello DaveinVirginia,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator has an ice maker that ices up and stops making ice altogether. We apologize for the inconvenience this has caused you, especially since there have been several service calls already. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link containing the troubleshooting guide you can try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF24FSEDBSR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144444992
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator has an ice maker that ices up and stops making ice altogether. We apologize for the inconvenience this has caused you, especially since there have been several service calls already. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link containing the troubleshooting guide you can try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF24FSEDBSR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144444992
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
SIDE BY SIDE
on June 23, 2018
Posted by: WASTEDMONEY20772
from upper marlboro
Expertise:Expert
I would not recommend this product to anyone. I am still paying for this refrigerator that got ICE JAMS AFTER ICE JAMS EVERY 2 DAYS. THE MONEY THAT YOU PAY THIS SHOULD NOT BE HAPPENNING NEED TO B E RECALLLED
Cons: Poor quality
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
2
Response from Samsung USBy Trisha, Samsung Care, April 22, 2022
Hi there,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of your refrigerator ice jams. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Block of ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF24FSEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144431175
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of your refrigerator ice jams. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Block of ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF24FSEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144431175
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
NOTHING BUT PROBLEMS
on September 5, 2018
Posted by: MarDeb
from Olathe, KS
Expertise:Intermediate
We have had this refrigerator for 4 years thank god we bought the extended warranty we have had ice maker problems every 9 months. Now the evaporator fan is failing due to cooling coil freeze up. Never again will we purchase a Samsung appliance. The company knows about the ice maker problems and really do not care. They
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
1
Response from Samsung USBy ^Jefry, Samsung Care, September 14, 2018
Hi MarDeb, I wish you didn't have to go through this situation, and I'd like to give you a hand here. Firstly, to prevent this from reoccurring, I suggest you verify the refrigerator is properly leveled, confirm the seals are clean and undamaged and make sure to leave two inches of space between the food and the vents. Since there is already ice built up a manual defrost is necessary. Click here https://bit.ly/2wqwWc9 under the "Perform a Manual Defrost" to see how to perform it.
^Jefry
^Jefry
Written by a customer while visiting Samsung US
Customer Rating
1
Never Again
on November 11, 2018
Posted by: kriszR
from New York
Expertise:Intermediate
After this experience I will not be buying a samsung appliance again. I have had this refrigerator for just 4 years and have spent about $1000 fixing it. The ice maker has broken TWICE and we have also had an issue the defroster causing the cooling not to work. For such an expensive item I expected much more than this garbage. The product is pretty but if it repeatedly breaks in such a short time whats the point. Im expecting the ice machine will break again but I refuse to put more money into this and will be replacing it.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, May 31, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US