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Customer Reviews Collected from Samsung US |
Samsung - 22.6 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.4
Rating breakdown 170 reviews
5 Stars
66
4 Stars
41
3 Stars
3
2 Stars
20
1 Star
40
63%of customers recommend this product.
(
102 out of
162)
Customer Reviews for Samsung - 22.6 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Ice Maker doesnt work
on May 7, 2019
Posted by: Sedgar68
from Denver
Expertise:Expert
Ice Maker has been repaired multiple times. Never worked. Freezes and then leaks
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, May 14, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139763028.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS #:4318
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS #:4318
Written by a customer while visiting Samsung US
Customer Rating
1
Left Disappointed
on August 5, 2019
Posted by: Bryan in Texas
from Houston
after 3-4 mo. ice maker starts freezing over & stopps working. tech at our house every 6-8 wks... never resolved. very poorly designed ice maker. now no warranty, fix, ice & nowhere to turn.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat , Samsung Cares, August 7, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140179537.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
**If the ice bucket can't be easily removed, it's more than likely frozen. If this happens, do not use force to remove it, or use anything such as a hairdryer to defrost it. We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 13222
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
**If the ice bucket can't be easily removed, it's more than likely frozen. If this happens, do not use force to remove it, or use anything such as a hairdryer to defrost it. We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 13222
Written by a customer while visiting Samsung US
Customer Rating
1
Not Good! Freezes up in the refrigerator section
on November 1, 2019
Posted by: Pete
from Minnesota
the condenser coil in the refrigerator freeze up end, requires defrosting. .
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
1
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, November 5, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
You will regret this purchase!
on November 30, 2019
Posted by: Mike
from 84121
year's 1-3 just fine. year 4 nothing but problems with the fan being stuck and hitting the iced over evaporator coils. every component except the motherboard has been replaced and still no fix.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 3, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Why do you think I bought ice in the door?
on February 1, 2020
Posted by: NO ICE MAN
from Oregon
[This review was collected as part of a promotion.] only worked for about a year and a half. reviewed the fix and found only temporary success.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 5, 2020
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing these links with information that addresses your concerns:
• Refrigerator Dispenser Issues: http://bit.ly/2YKxJUr
• Water comes out when I try to dispense ice: http://bit.ly/2IFjNSI
Thank you for being a part of the Samsung family! ^Cat
• Refrigerator Dispenser Issues: http://bit.ly/2YKxJUr
• Water comes out when I try to dispense ice: http://bit.ly/2IFjNSI
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Do not Buy
on April 13, 2020
Posted by: Steve
do not buy this model. second time in a year that the defrost cycle has malfunctioned. ice builds up behind the panel and the fan hits the ice.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
1
Response from Samsung USBy Pat, Samsung Care, September 25, 2020
I understand your concern and we would be more than happy to assist you. Take a look at the link below for steps regarding your dilemma. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US
Customer Rating
1
The Worst - Dont Buy
on May 21, 2020
Posted by: Taylor
the icemaker is faulty and will freeze up every several days. apparently the water lines to the icemaker were improperly insulated thus resulting in freezing of the ice maker.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 23, 2020
Hello, thank you for bringing this to our attention! Here is a link that will help with your Samsung refrigerator https://bit.ly/3iYLplB ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy this!!
on August 17, 2020
Posted by: Donny
from Florida
ice maker continually freezes up. buy a a good hairdryer with this unit. other than this major design problem which is a major flaw and pita the refrigerator works well and is well liked.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, August 18, 2020
Thank you for bringing this to our attention. I was able to locate some troubleshooting steps that will help with the ice maker freezing up. Take a look at the link below. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Written by a customer while visiting Samsung US