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Customer Reviews Collected from Samsung US |
Samsung - 22.6 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.4
Rating breakdown 170 reviews
5 Stars
66
4 Stars
41
3 Stars
3
2 Stars
20
1 Star
40
63%of customers recommend this product.
(
102 out of
162)
Customer Reviews for Samsung - 22.6 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Ice Maker HORRIBLE DO NOT BUY
on September 23, 2021
Posted by: Missy
within 2 years of purchase, ice maker kept freezing up and would not make ice. the defrost, get this, beeps the whole time it is defrosting!!!! we had to defrost every 2 weeks.
husband tried a fix he found on internet using caulking, but it did not work. flooded kitchen with water. now we do not have ice maker or cold water on our expensive appliance. ice trays take up allot of space in freezer.
1 - ice maker is not properly designed.
2 - middle drawer temperature buttons quit working.
2 - middle drawer temperature buttons quit working.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, September 24, 2021
Hey, Missy. Thank you for bringing this to our attention. I know the ice maker can be difficult to deal with and we can sympathize with your concern. I was able to locate some troubleshooting steps regarding this concern. Take a look at the link below. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Ice Maker
on February 21, 2022
Posted by: HLloyd
do not purchase! we have had this model for 4 years and are out of warranty and the ice maker has died. for the last 4 years we have struggled with the ice maker freezing and jamming up weekly. google samsung ice maker issues and you will see recalls (which my model is not part of), problem after problem, law suits etc. spend your money elsewhere.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Noraina, Samsung Care, April 1, 2022
Hello HLloyd,
Thank you for reaching out and sharing your feedback about the ice maker in your Samsung refrigerator. I understand you're having an issue with your ice maker as it was freezing and jamming up for the last 4 years, and now it's no longer working. We are sad to hear that your refrigerator. We appreciate your patience in dealing with the situation and we apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ to guide you on the issue. Just click on "Ice bucket is stuck or has a block of ice" for the troubleshooting steps.
I also recommend watching the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 on how to maintain the ice maker in your Samsung refrigerator.
You can also check this link https://www.samsung.com/us/support/service/warranty/RF24FSEDBSR/AA for the warranty information of your refrigerator. It says it has one (1) year warranty for parts and labor, five (5) years of parts and labor on a sealed refrigeration system only (compressor, evaporator, condenser, drier, and connecting tubing), and ten (10) years parts and five (5) years labor on digital inverter compressor only.
You can visit this link https://www.samsung.com/us/support/service/ if you want to request service.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144357281.
-Noraina
Thank you for reaching out and sharing your feedback about the ice maker in your Samsung refrigerator. I understand you're having an issue with your ice maker as it was freezing and jamming up for the last 4 years, and now it's no longer working. We are sad to hear that your refrigerator. We appreciate your patience in dealing with the situation and we apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ to guide you on the issue. Just click on "Ice bucket is stuck or has a block of ice" for the troubleshooting steps.
I also recommend watching the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 on how to maintain the ice maker in your Samsung refrigerator.
You can also check this link https://www.samsung.com/us/support/service/warranty/RF24FSEDBSR/AA for the warranty information of your refrigerator. It says it has one (1) year warranty for parts and labor, five (5) years of parts and labor on a sealed refrigeration system only (compressor, evaporator, condenser, drier, and connecting tubing), and ten (10) years parts and five (5) years labor on digital inverter compressor only.
You can visit this link https://www.samsung.com/us/support/service/ if you want to request service.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144357281.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
1
Does Not Keep Food Cold!
on September 22, 2022
Posted by: Matt
from St. Louis, MO
we have owned this very expensive fridge for 6 years. the fridge shows that it is set at 34°f. my kids drink milk everyday, and they started to complain about the taste. i smelled it and it had gone rotten. i put a thermometer in the fridge and it is only reading 43°f. samsung is aware that these issues with the coils. i had nausea, diareah, and vomiting from eating some of the leftovers in the refrigerator. according to the usda the fridge should be less than 40°f.
the sad part is, samsung is still selling this fridge and others just like it, with known issues on their websites and through many distributors. this product and many other samsung refrigerators should be recalled, and consumers be refunded their money.
do not buy!
you have been warned!!!
the sad part is, samsung is still selling this fridge and others just like it, with known issues on their websites and through many distributors. this product and many other samsung refrigerators should be recalled, and consumers be refunded their money.
do not buy!
you have been warned!!!
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Refrigerator I ever owned
on October 12, 2022
Posted by: Frank
from Plano, Tx
Biggest piece of you know what. I will never buy a Samsung product again. Ice maker continually freezes up and is worthless. Vegetables wilt in the crisper drawers. Had service come out to align doors twice and still a problem. Freezer is worthless. I'm tired of typing so I'm stopping now.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, October 13, 2022
Thank you for your review, Frank. We appreciate your review of the overall experience of your refrigerator.
For the ice maker to operate properly, water pressure must be between 20 and 125 psi (138 and 862 kPa). If the refrigerator is installed in an area with low water pressure (below 20 psi / 138 kPa), you can install a booster pump to compensate for the low pressure.
Here is a link to "Ice maker is not working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
I also shared this video about "Ice maker is not working properly": https://www.youtube.com/watch?v=rArwTN_yhCc
You may also refer to this link about "What temperature should I set my Samsung refrigerator to?": https://www.samsung.com/us/support/answer/ANS00080450/
Samsung freezer is too cold: https://www.samsung.com/us/support/troubleshooting/TSG01109866/
The below link is the user manual for your model. Turn the page about (Adjust the door height and the door gap) on pages 30-31: https://downloadcenter.samsung.com/content/UM/202106/20210623134419044/FDR_AW4-CD_FL_DA68-03832A-05_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us this reference number (1145030955), which will help our team pull up your information.
Have a great day.
Melardo
For the ice maker to operate properly, water pressure must be between 20 and 125 psi (138 and 862 kPa). If the refrigerator is installed in an area with low water pressure (below 20 psi / 138 kPa), you can install a booster pump to compensate for the low pressure.
Here is a link to "Ice maker is not working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
I also shared this video about "Ice maker is not working properly": https://www.youtube.com/watch?v=rArwTN_yhCc
You may also refer to this link about "What temperature should I set my Samsung refrigerator to?": https://www.samsung.com/us/support/answer/ANS00080450/
Samsung freezer is too cold: https://www.samsung.com/us/support/troubleshooting/TSG01109866/
The below link is the user manual for your model. Turn the page about (Adjust the door height and the door gap) on pages 30-31: https://downloadcenter.samsung.com/content/UM/202106/20210623134419044/FDR_AW4-CD_FL_DA68-03832A-05_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us this reference number (1145030955), which will help our team pull up your information.
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
5
State of the Arts Refrigeration/Freezer System.
on June 17, 2014
Posted by: mortinmiami
Expertise:Intermediate
Truly a state of the arts refrigeration/freezer system. Looks good, works superbly well, and fits in nicely with my new Kitchen, along with our new Samsung Range, Convection/Microwave Oven, Dish Washer, TV, and even a Samsung branded counter top.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
More than I expected!
on July 4, 2014
Posted by: Hasssenior
from Pa
Expertise:Expert
This is the best fridge I've ever owned and I've had plenty. Gorgeous appearance, inside lighting phenomenol, convenient drawer / compartments and our food is kept fresh as can be.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on July 18, 2014
Posted by: Luv2Fridge
from Vista, CA, USA
Expertise:Beginner
Many great features e.g. the Flex Zone drawer, ability set exact temperatures, Everything is easily visible. Seems to have more capacity than our old fridge of same size.
Pros: all items easily visible
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the features
on January 18, 2015
Posted by: DinkyDau
from Upstate New York
First time having a refrigerator with crushed, cubed ice and cold water. The digital read out tells you the temp for the freezer and refrigerator. I've read reviews that it runs loud, well just the normal hum which is a quiet hum.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US