 |
Customer Reviews Collected from Samsung US |
Samsung - 22.6 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.4
Rating breakdown 170 reviews
5 Stars
66
4 Stars
41
3 Stars
3
2 Stars
20
1 Star
40
63%of customers recommend this product.
(
102 out of
162)
Customer Reviews for Samsung - 22.6 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
2
A total disappointment. replacing the water filter reqwuires Superman.
on April 26, 2017
Posted by: anniesam
from Virginia, USA
Expertise:Intermediate
I have had to call Samsung several times to assist with a question.i.e. what temperatures are best? I am now nursing sore fingers from trying to get a new water filter in place. I still have not been able to do it and if a neighbor can't help, then hopefully a plumber can. It should be simple but I cannot get it locked. Samsung support suggested I move the refrigerator to turn off water line. Excuse me. How much does this fridge weigh? Instructions --what little they are--do not say this but he tried to tell me that was on the filte4r. I'm still looking..
I have almost decided to donate this refrigerator and get another one.
Pros: Realistic color
Cons: Did not meet expectations, wasnot told filters had to be changed so often a, can't get filter in lock, no place for butter eggs miss my old fridge
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
2
Response from Samsung USBy Trisha, Samsung Care, June 5, 2022
Hi anniesam,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator having a hard time replacing the water filter and putting the correct temperature. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Link on how to properly replace the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
Recommended temperatures:
https://www.samsung.com/us/support/answer/ANS00080450/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF24FSEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144569797
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator having a hard time replacing the water filter and putting the correct temperature. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Link on how to properly replace the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
Recommended temperatures:
https://www.samsung.com/us/support/answer/ANS00080450/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF24FSEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144569797
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible ice maker, awesome otherwise
on August 28, 2017
Posted by: Dev7
from Houston, TX, USA
Expertise:Intermediate
The ice maker in this refrigerator is it's downfall. Otherwise this refrigerator is awesome. Its sleek, loaded with features/functionality, and looks great. But for such a high-end refrigerator that only has 1 small ice maker, you would expect it to be more robust/reliable and with less issues.
Not long after our 1 year warranty ended, the ice maker suddenly started icing up. There are no issues with the gaskets/seals. I have scoured the internet for solutions, and it seems many other customers have this same issue. We now have to pull the tray and thaw it out completely every couple months. Between thaws, ice production slows gradually until it completely stops.
This refrigerator would be 5 stars all the way without the ice maker issues. Due to ice maker issues, it is overall below average, and NOT recommended.
Not long after our 1 year warranty ended, the ice maker suddenly started icing up. There are no issues with the gaskets/seals. I have scoured the internet for solutions, and it seems many other customers have this same issue. We now have to pull the tray and thaw it out completely every couple months. Between thaws, ice production slows gradually until it completely stops.
This refrigerator would be 5 stars all the way without the ice maker issues. Due to ice maker issues, it is overall below average, and NOT recommended.
Pros: sleek, looks great
Cons: Did not meet expectations, Poor quality, reliability
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Angelica, Samsung Care, June 2, 2022
Hello Dev7,
Thank you for reaching out. We appreciate you letting us know that your Samsung refrigerator is awesome and looks great; however, the ice maker suddenly started icing up. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information about maintaining the ice maker in your Samsung refrigerator.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF24FSEDBSR/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144560798
-Angelica
Thank you for reaching out. We appreciate you letting us know that your Samsung refrigerator is awesome and looks great; however, the ice maker suddenly started icing up. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information about maintaining the ice maker in your Samsung refrigerator.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF24FSEDBSR/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144560798
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
poor
on November 3, 2018
Posted by: SAMSUNG SUCKS A LOT
from SAMSUNG SUCKS, VIRGINIA
Expertise:Expert
The door is not even ad to make it even you need door snap rings that you cannot even put on my fridge, so the fridge is permanently uneven. This fridge is also the only one with snap rings all others do not need snap rings. VERY DISAPPOINTED IN SAMSUNGS JOB ON THIS FRIDGE.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, July 28, 2022
Hi There,
We apologize for your experience with the 23 cu. ft. Counter Depth 4-Door Refrigerator with FlexZone™ Drawer in Stainless Steel was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
Here is a link on how to properly adjust the fridge doors.
REMOVING THE REFRIGERATOR DOORS on pages 10 - 14
https://downloadcenter.samsung.com/content/UM/201808/20180830164933464/DA68-02897A-15.pdf
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF24FSEDBSR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144743767
Have a great day.
^Charles
We apologize for your experience with the 23 cu. ft. Counter Depth 4-Door Refrigerator with FlexZone™ Drawer in Stainless Steel was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
Here is a link on how to properly adjust the fridge doors.
REMOVING THE REFRIGERATOR DOORS on pages 10 - 14
https://downloadcenter.samsung.com/content/UM/201808/20180830164933464/DA68-02897A-15.pdf
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF24FSEDBSR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144743767
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
ice maker is garbage
on February 28, 2019
Posted by: Elliotn
from Centennial, CO
Like others, the ice maker is frozen solid. I'm trying to figure out how to get it fixed. Ugh!
Features
3
Performance
2
Design
1
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, March 4, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and see how I can assist you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139282667.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Great looking, works POORLY
on June 19, 2019
Posted by: KellyPDX
from portland, or
[This review was collected as part of a promotion.] had 1 year and it does not hold temperature-food spoils after a few days. the display indicates it is 38 and thermometers read 41-43. ice maker doesn't work, water runs out and ice is soft.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, June 23, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139948662.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 8480
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 8480
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Fridge
on July 3, 2019
Posted by: JOEFD
from Highland Park, IL
[This review was collected as part of a promotion.] the icemaker freezes solid every month - and i have to defrost it with a hairdryer. most disappointing purchase. everyone that i know with a samsung fridge has the same issue.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, July 9, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140025804.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
**If the ice bucket can't be easily removed, it's more than likely frozen. If this happens, do not use force to remove it, or use anything such as a hairdryer to defrost it
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 9798
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
**If the ice bucket can't be easily removed, it's more than likely frozen. If this happens, do not use force to remove it, or use anything such as a hairdryer to defrost it
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 9798
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Maker is a huge issue
on October 23, 2022
Posted by: Xena
from Chicago area
We bought this refrigerator a little over five years ago. after a bout a year started having issue with the ice maker: it would stop working because ice would freeze, there was ice on the walls inside all over. Today the ice bucket just fell apart. this is not the quality we expectedfor the price
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
4
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, October 24, 2022
Hi Xena,
Thank you for your review of the experience with the ice maker on your refrigerator.
For the ice maker to operate properly, water pressure must be between 20 and 125 psi (138 and 862 kPa). If the refrigerator is installed in an area with low water pressure (below 20 psi / 138 kPa), you can install a booster pump to compensate for the low pressure.
Here is a link to "Ice maker is not working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
I also shared this video about "Ice maker is not working properly": https://www.youtube.com/watch?v=rArwTN_yhCc
You may also refer to this link about "Samsung refrigerator ice dispenser issues": https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Samsung freezer is too cold: https://www.samsung.com/us/support/troubleshooting/TSG01109866/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145067394), which will help our team pull up your information.
Have a great day.
Melardo
Thank you for your review of the experience with the ice maker on your refrigerator.
For the ice maker to operate properly, water pressure must be between 20 and 125 psi (138 and 862 kPa). If the refrigerator is installed in an area with low water pressure (below 20 psi / 138 kPa), you can install a booster pump to compensate for the low pressure.
Here is a link to "Ice maker is not working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
I also shared this video about "Ice maker is not working properly": https://www.youtube.com/watch?v=rArwTN_yhCc
You may also refer to this link about "Samsung refrigerator ice dispenser issues": https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Samsung freezer is too cold: https://www.samsung.com/us/support/troubleshooting/TSG01109866/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145067394), which will help our team pull up your information.
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
HORRIBLE ICE MAKER
on November 4, 2022
Posted by: Malibu
from Orono MN
I have had my Samsung for about 5 years now and the ice maker stopped working after about a year. It is a total hassle and if I were to go back, I wish someone would've told me this because there isn't a single feature in the fridge in this fridge that is worth the hassles: having to always deal with it freezing up, chopping the ice, leaking, purchasing 20 lbs bags weekly. I have Centerpoint Home Service Plus service and they used to "service" this fridge but will no longer due the the significant number of people having issues that cannot be resolved.
I entertain often and with large groups of people and every single person that has come into my home notices the issues that I have had for years and everyone comments that they would never buy this fridge and they know to always bring bags of ice to my home because I am always running out to get some.
Features
4
Performance
1
Design
1
Value
2
Response from Samsung USBy Carrie Galvan, SEA Care, November 3, 2022
Hi Malibu,
Your honest review of your washer is very much appreciated. We like to learn more about this so we can help you.
Here is a link to "Ice maker is not working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The below link is the user manual for your model. Turn the page 39 (Note - bullet #2): https://downloadcenter.samsung.com/content/UM/202106/20210623134419044/FDR_AW4-CD_FL_DA68-03832A-05_EN_MES_CFR.pdf
I also shared this link about "Cooling issues with Samsung refrigerator or freezer": https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
Samsung refrigerator ice dispenser issues: https://www.samsung.com/us/support/troubleshooting/TSG01209062/#crushed-ice-is-dispensed-when-cubed-is-selected
You may also refer to this link about "Samsung freezer is too cold": https://www.samsung.com/us/support/troubleshooting/TSG01109866/
Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc
Water leaks in a Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001852/
How to prevent and stop water leaks from your refrigerator: https://www.youtube.com/watch?v=uU6XADBosVo
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Your honest review of your washer is very much appreciated. We like to learn more about this so we can help you.
Here is a link to "Ice maker is not working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The below link is the user manual for your model. Turn the page 39 (Note - bullet #2): https://downloadcenter.samsung.com/content/UM/202106/20210623134419044/FDR_AW4-CD_FL_DA68-03832A-05_EN_MES_CFR.pdf
I also shared this link about "Cooling issues with Samsung refrigerator or freezer": https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
Samsung refrigerator ice dispenser issues: https://www.samsung.com/us/support/troubleshooting/TSG01209062/#crushed-ice-is-dispensed-when-cubed-is-selected
You may also refer to this link about "Samsung freezer is too cold": https://www.samsung.com/us/support/troubleshooting/TSG01109866/
Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc
Water leaks in a Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001852/
How to prevent and stop water leaks from your refrigerator: https://www.youtube.com/watch?v=uU6XADBosVo
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Written by a customer while visiting Samsung US